Cultural factors shape students’ expectations and perceptions within diverse educational settings. The perceived quality of a Higher Education Institution (HEI) is crucial to its success, with student satisfaction determined mainly by their ove...
‘User Experience’ (UX) is a term that has been established in HCI research and practice, subsuming the term ‘usability’. UX denotes that interaction with a contemporary technological system goes far beyond usability, extending to one’s emotions befor...
In the absence of user experience evaluation tools for industrial human–machine interfaces (HMI), a specific tool called eXperience Capturer (XC) has been created. It is a multi-method user-centred tool that evaluates the pragmatic and experien...
The user experience (UX) is an emerging field in user research and design, and the development of UX evaluation methods presents a challenge for both researchers and practitioners. Different UX evaluation methods have been developed to extract accura...
We introduce an approach that supports researchers and practitioners to determine the quality of first-time user experience (FTUX) and long-term user experience (LTUX), as well as to identify critical issues with these two types of UX. The product we...
With the development of intelligence and network connectivity, the development of the automotive industry is also moving toward intelligent systems. For passengers, the utility of intelligence is to achieve more convenience and comfort. The intellige...
Standardized questionnaires are one of the methods used to evaluate User Experience (UX). Standardized questionnaires are composed of an invariable group of questions that users answer themselves after using a product or system. They are considered r...
Before metaverse technologies become fully integrated into daily life, their accessibility must be carefully considered. To ensure equal opportunities for all users, regardless of age or disability, immersive technologies should offer seamless and in...
The Haptic Puzzle was a 3D gesture-based puzzle game developed to be deployed in a museum of ethnology. The Haptic Puzzle was designed according to the conceptual model for puzzle games, which was based on the four-dimensional framework. In this stud...
Scientific and reasonable satisfaction evaluation is an excellent way to understand the effects of building (structure) renovation and public satisfaction. This study presents a satisfaction evaluation of civil air defense engineering renovated into...
This paper presents UXmood, a tool that provides quantitative and qualitative information to assist researchers and practitioners in the evaluation of user experience and usability. The tool uses and combines data from video, audio, interaction logs...
In addition to the traditional Quality of Service (QoS) metrics of latency, jitter and Packet Loss Ratio (PLR), Quality of Experience (QoE) is now widely accepted as a numerical proxy for the actual user experience. The literature has reported many m...
The integration of generative artificial intelligence (AI) in e-commerce is constantly increasing and in different forms, while transforming content creation. Its impact on user experience remains underexplored. This study examines user perceptions o...
Within the EU CEMEC project framework, a novel approach for using holographic showcases in museums has been conceived and experimented upon in different venues in the context of an itinerant exhibition dealing with Early Medieval European collections...
This study specifies and validates a three-layer Structural Equation Model (SEM) that accounts for how tourists’ evaluations of destination attributes translate into loyalty; the model is based on UN Tourism’s sustainability pillars. Guid...
Working with contemporary, monolithic desktop Geographical Information Systems can be laborious and confusing, especially for non-experts. An alternative for a more user friendly approach to spatial data edition and spatial analysis may be an “...
Research on the perception and evaluation degree that the rural natural landscape plays an important role in improving rural sustainable development and construction. However, the views of young people, who play a key role in social development, on t...
National parks are the core carriers for implementing the concept of “ecological protection first, public welfare for all”. This study used the fuzzy comprehensive evaluation method to evaluate the ecological experience resource quality o...
Owing to long-term treatment, frequent consultations, and complications, the evaluation of patients with head and neck cancer (HNC) must be improved. This study explored an opportunity for improving patient experience (PE) evaluation of patients with...
Extended Reality (XR) technologies are increasingly used to create immersive and interactive systems across domains such as education, training, health, and entertainment. As these systems become more complex and multisensory, evaluating user experie...
This paper takes a community commercial space as the research object, analyzes the demand preferences of community consumers and adopts the KANO model as the analysis framework to obtain the satisfaction and importance indexes of different demands of...
Researchers typically treat platform loyalty in online travel agency (OTA) settings as a static outcome of satisfaction, even though repeated platform use unfolds over time. However, consumers update evaluative judgments through learning and memory a...
Evaluating the customer experience (CX) when guests interact with different products or services helps to understand their perceptions and responses during their journey. Nevertheless, most evaluation methods/instruments used in the hotel sector only...
4 May 2022
Understanding the patient experience of admission to a psychiatric mother-baby unit (MBU) informs service improvement and strengthens patient-centered care. This study aims to examine patients’ experience, satisfaction, and change in mental hea...
A virtual experiment simulates a real measurement process by means of a numerical model. The numerical model produces virtual data whose properties reflect those of the data observed in the real experiment. In this work, we explore how the results of...
This research presents and studies an evaluation framework for tourism mobile commerce platforms based on tourists’ experience. Synthesizing from prior literature, relevant theories, and the results of online questionnaires, we select 24 evaluation i...
Virtual experiments are a digital representation of a real measurement and play a crucial role in modern measurement sciences and metrology. Beyond their common usage as a modeling and validation tool, a virtual experiment may also be employed to per...
People with Autism Spectrum Disorder (ASD) have an affinity for technology, which is why multiple studies have implemented different technological proposals focused on the development of skills in people with ASD. Studies have evaluated the user expe...
Agile software development prioritizes customer satisfaction through the continuous delivery of valuable software. However, integrating user experience (UX) evaluations into agile projects remains a significant challenge. Existing proposals address s...
Voice assistants have become increasingly common in everyday devices such as smartphones and smart speakers. Improving their user experience (UX) is crucial to ensuring usability, acceptance, and long-term effectiveness. Heuristic evaluation is a wid...
A multitude of challenges comes into play when attempting to design (and evaluate) an interactive digital storytelling experience for use by visitors in a museum. This paper reports on the evaluation of the prototype mobile-based storytelling “...
Scientific experiments cover a wide range of fields—from basic to applied scientific research. Chemical experiments are the basis for cultivating chemical knowledge in scientific experiments and are an important way to cultivate scientific thin...
Virtual experiments (VE) can be used to assess the measurement uncertainty of complex measurements. The typical calculation procedure implemented in such a VE, called VE-DA in this paper, is based on a Monte Carlo method involving simulating possible...
13 May 2020
In May 2018, Scotland became the first country in the world to implement minimum unit pricing (MUP) for all alcoholic drinks sold in licensed premises in Scotland. The use of a Sunset Clause in the MUP legislation was a factor in successfully resisti...
With the continuous expansion of urban metro systems, balancing passenger experience and operational efficiency has become a central concern in contemporary public transportation design. However, most existing metro service studies continue to focus...
Accurately obtaining the posture and spatial position of tea buds through machine vision and other technologies is difficult due to the small size, different shapes, and complex growth environment of tea buds. Therefore, end effectors are prone to pr...
Building information modeling (BIM) is increasingly used during the conceptual design phase, which focuses on simulations such as energy usage analysis and comfort levels, like temperature and lighting conditions, to enhance user experience and well-...
There is some understanding of how an individual’s daily practices consume resources in the home, but the home as a space itself and peoples’ relationships to it remain an interesting research area. In this paper, residents of an Australi...
Recent civilizational transformations have led us to search for and introduce new didactic solutions. One of these is e-learning, which is a response to the needs of the education system and its individual stakeholders. The e-learning systems current...
European cities are under pressure to be at the forefront of climate neutrality while providing inclusive, safe, and sustainable urban mobility. Street experiments are being adopted to accelerate this transition, yet assessing their impact remains ch...
The educational journey in postgraduate programs is linked to the actors, processes and results, setting the tone for different approaches from the perspective of characterization, development and evaluation. It is summarized in a sequential manner i...
Progressive climate change (CC) forces people—particularly in the Global South—to adapt to its consequences, some of which include droughts, flooding, and new diseases. This study investigates the determinants of behaviors for adapting to...
28 May 2022
The main objective of the university sport in Spain is the comprehensive training of the students. It sets out in the various state regulations in this respect. There is training in values within the comprehensive training that sporting activity shou...
Waterfront recreational spaces, as key urban ecological resources, are distinctive in their scarcity and ecological fragility. Their sustainable revitalization requires evidence-based spatial planning and design. The analysis of the vitality of water...
Traditional stores feature three characteristics: the goods, convenience, and the service provided to its customers (users). Due to the development of the online/offline omni channel consumption model, the starting point for supplying the user with s...
The study aims to develop an auditory experience evaluation questionnaire to improve metaverse environments’ presence and derive evaluation components considering the acoustic and auditory user experience (AUX) through a survey. After conductin...
The Home Medication Experience Questionnaire (HOME-Qv2) was developed to identify patient medication experience issues for pharmacist intervention. The study objectives were to (1) evaluate patient responses to the HOME-Qv2 medication experience ques...
25 May 2018
Background: Every research project faces challenges regarding how to achieve its goals in a timely and effective manner. The purpose of this paper is to present a project evaluation methodology gathered during the implementation of the Participation ...
22 June 2022
Negative childbirth experience may cause adverse psychological effects in postpartum mothers. The Childbirth Experience Questionnaire (CEQ) is a multidimensional tool designed to assess women’s perceptions of labour and birth. We aim to validat...
Significant efforts are currently being made to improve the quality of life of the older adult population. These efforts focus on aspects such as health, social interaction, and mental health. One of the approaches that has shown positive results in...
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