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Article

SteXMeC: A Student eXperience Evaluation Methodology with Cultural Aspects

1
Escuela de Ingeniería Informática, Pontificia Universidad Católica de Valparaíso, Valparaíso 2340000, Chile
2
Instituto Centro de Investigación Operativa, Universidad Miguel Hernández de Elche, Avenida de la Universidad s/n, 03202 Elche, Spain
*
Authors to whom correspondence should be addressed.
Appl. Sci. 2025, 15(10), 5314; https://doi.org/10.3390/app15105314
Submission received: 7 March 2025 / Revised: 26 April 2025 / Accepted: 5 May 2025 / Published: 9 May 2025
(This article belongs to the Special Issue Human-Computer Interaction in Smart Factory and Industry 4.0)

Abstract

Cultural factors shape students’ expectations and perceptions within diverse educational settings. The perceived quality of a Higher Education Institution (HEI) is crucial to its success, with student satisfaction determined mainly by their overall experiences. The concept of Student eXperience (SX) can be analyzed through the lens of Customer eXperience (CX) from a Human–Computer Interaction (HCI) perspective, positioning students as the “customers” of the institution. SX encompasses academic and physical interactions and students’ emotional, social, and psychological responses toward an institution’s systems, products, and services. By accounting for factors such as emotions, socioeconomic status, disabilities, and, importantly, cultural background, SX provides a comprehensive measure of student experiences. Building upon our previous SX model and Hofstede’s national culture model, we have developed a Student eXperience evaluation methodology that serves as a diagnostic tool to assess both student satisfaction and how effectively HEIs serve a diverse student population. This methodology ensures that all students, regardless of their background, are considered in the evaluation process, facilitating the early identification of institutional strengths and weaknesses. Incorporating cultural aspects into the assessment delivers more precise results. Furthermore, our approach supports HEIs in promoting equity, diversity, and inclusion by addressing the needs of minority students and students with disabilities, as well as reducing gender disparities. These objectives align with UNESCO’s Sustainable Development Goals, contributing to fostering an equitable learning environment. By adopting such inclusive evaluation practices, HEIs can enhance the perceived quality of education and their responsiveness to the needs of an increasingly multicultural student body.
Keywords: student experience; evaluation methodology; customer experience; human computer–interaction; culture; higher education; diversity; sustainable development goals student experience; evaluation methodology; customer experience; human computer–interaction; culture; higher education; diversity; sustainable development goals

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MDPI and ACS Style

Matus, N.; Botella, F.; Rusu, C. SteXMeC: A Student eXperience Evaluation Methodology with Cultural Aspects. Appl. Sci. 2025, 15, 5314. https://doi.org/10.3390/app15105314

AMA Style

Matus N, Botella F, Rusu C. SteXMeC: A Student eXperience Evaluation Methodology with Cultural Aspects. Applied Sciences. 2025; 15(10):5314. https://doi.org/10.3390/app15105314

Chicago/Turabian Style

Matus, Nicolás, Federico Botella, and Cristian Rusu. 2025. "SteXMeC: A Student eXperience Evaluation Methodology with Cultural Aspects" Applied Sciences 15, no. 10: 5314. https://doi.org/10.3390/app15105314

APA Style

Matus, N., Botella, F., & Rusu, C. (2025). SteXMeC: A Student eXperience Evaluation Methodology with Cultural Aspects. Applied Sciences, 15(10), 5314. https://doi.org/10.3390/app15105314

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