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  • Article
  • Open Access
39 Citations
15,293 Views
23 Pages

8 November 2022

Mobile banking is an innovative solution for improving financial inclusion; however, the use of this technology is still very limited in developing countries. Consequently, this study aims to investigate elements affecting mobile banking adoption in...

(This article belongs to the Section Economic and Business Aspects of Sustainability)
  • Article
  • Open Access
8 Citations
5,999 Views
22 Pages

Fuzzy Set Qualitative Comparative Analysis of Loyalty Programmes Powered with Blockchain via an UTAUT2 Framework

  • Mario Arias-Oliva,
  • Jaume Gené-Albesa,
  • Jorge de Andrés-Sánchez and
  • Miguel Llorens-Marín

29 November 2024

(1) Background: Loyalty programmes are business strategies aimed at increasing customer fidelity to brands. One of the most promising technologies of the 21st century is blockchain, whose application to the management of loyalty programmes can increa...

(This article belongs to the Special Issue Blockchain, Technology and Its Application)
  • Article
  • Open Access
48 Citations
17,835 Views
27 Pages

This study validates and extends the latest unified theory of acceptance and use of technology (UTAUT2) with the privacy calculus model. To evaluate the adoption of healthcare and e-government applications, researchers have recommended—in previ...

(This article belongs to the Special Issue Feature Papers: Health Informatics)
  • Article
  • Open Access
21 Citations
6,017 Views
27 Pages

On the Technological Acceptance of Moodle by Higher Education Faculty—A Nationwide Study Based on UTAUT2

  • Gabriel García-Murillo,
  • Pavel Novoa-Hernández and
  • Rocío Serrano Rodríguez

15 May 2023

Moodle is an open-source learning management system that is widely used today, especially in higher education settings. Although its technological acceptance by undergraduate students has been extensively studied in the past, very little is known abo...

  • Article
  • Open Access
126 Citations
11,753 Views
22 Pages

Assessing the Effects of the COVID-19 Pandemic on M-Commerce Adoption: An Adapted UTAUT2 Approach

  • Simona Vinerean,
  • Camelia Budac,
  • Lia Alexandra Baltador and
  • Dan-Cristian Dabija

The COVID-19 pandemic has impacted consumers’ lives and their shopping patterns, leading them towards mobile commerce. To address current shopping circumstances, an adapted UTAUT2 model aims to integrate trust and perceptions of the effects of...

(This article belongs to the Special Issue Impact of COVID-19 on Multimedia Transformation)
  • Article
  • Open Access
69 Citations
15,469 Views
27 Pages

8 April 2021

In order to determine how sustainable online grocery shopping is as a practice, it is crucial to have an in-depth understanding of its drivers. This paper therefore validates the Unified Theory of Acceptance and Use of Technology (UTAUT2) in the cont...

(This article belongs to the Special Issue E-commerce and Sustainability)
  • Article
  • Open Access
2 Citations
4,514 Views
17 Pages

1 July 2025

In this study, we extend the UTAUT2 model to explore the determinants of green purchase intention in Taiwan. By incorporating environmental concern, government support, and green trust, the model highlights how contextual and trust-based factors shap...

  • Article
  • Open Access
83 Citations
16,014 Views
17 Pages

This research delves into the factors influencing the adoption of ChatGPT, a sophisticated AI-based chatbot, among Generation Z members in Croatia. Employing an extended UTAUT2 model, the impact of various factors on the behavioral intention to use C...

(This article belongs to the Section Digital Marketing and the Evolving Consumer Experience)
  • Article
  • Open Access
19 Citations
5,133 Views
13 Pages

Applying the UTAUT2 Model to a Non-Technological Service: The Case of Spa Tourism

  • Noelia Araújo Vila,
  • Jose Antonio Fraiz Brea and
  • Jorge Pelegrín Borondo

15 January 2021

Well-being tourism is a $639 billion market. Spa tourism is considered the most important segment within this market. The present study uses the Unified Theory of Acceptance and Use of Technology (UTAUT2) model to analyse tourists’ purchase int...

  • Article
  • Open Access
9 Citations
4,551 Views
19 Pages

14 November 2024

Digital transformation is a crucial option for nightscape tour to balance high-quality experiences and sustainable development in the new era. Tourists’ satisfaction and continuance intention are essential to the development of digital nightsca...

(This article belongs to the Section Tourism, Culture, and Heritage)
  • Article
  • Open Access
891 Views
19 Pages

Continuance Intention in Online Food Delivery Platforms in Colombia: Extending UTAUT2 with Delivery Trust and Food Quality Perception

  • Andrés García-Umaña,
  • Jorge Bernal-Peralta,
  • Gabriel Estuardo Cevallos Uve,
  • Adela Connie Alcívar Chávez,
  • Évelyn Fernanda Córdoba and
  • Vagner Beserra

8 July 2026

Online food delivery (OFD) platforms have become embedded in everyday consumption, yet the determinants of continued use in emerging Latin American markets remain underexplored. This study examines continuance intention toward OFD applications in Col...

(This article belongs to the Section Sensory and Consumer Sciences)
  • Article
  • Open Access
4 Citations
1,747 Views
31 Pages

29 January 2026

The primary objective of this study is to examine factors that influence Mobile Learning adoption and effectiveness in the case of higher education, underpinned by the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model. The study was...

(This article belongs to the Special Issue Towards Sustainable Development Goals: Integrating Technologies into Education in the Digital Era: 2nd Edition)
  • Article
  • Open Access
78 Citations
15,848 Views
24 Pages

7 January 2020

The aim of this study was to empirically examine the extended unified theory of acceptance and use of technology 2 (UTAUT2) model by adding “personalization” as one of the antecedents, as well as a moderator to determine the key factors f...

(This article belongs to the Section Information and Communications Technology)
  • Article
  • Open Access
53 Citations
8,199 Views
17 Pages

Assessing Determinants of Continuance Intention towards Personal Cloud Services: Extending UTAUT2 with Technology Readiness

  • Shih-Chih Chen,
  • Shing-Han Li,
  • Shih-Chi Liu,
  • David C. Yen and
  • Athapol Ruangkanjanases

12 March 2021

In addition to the rapid development of global information and communications technology (ICT) and the Internet, recent rapid growth in cloud computing technology represents another important trend. Individual continuance intention towards informatio...

  • Article
  • Open Access
44 Citations
5,445 Views
21 Pages

19 August 2021

Renewable energy technology (RET) can help small and medium enterprises (SMEs) in developing economies to both meet the need for a stable energy supply and contribute to the fight against climate change. In Senegal, SMEs have the opportunity through...

  • Article
  • Open Access
92 Citations
32,484 Views
23 Pages

Understanding the Determinants of FinTech Adoption: Integrating UTAUT2 with Trust Theoretic Model

  • Muhammed Basid Amnas,
  • Murugesan Selvam,
  • Mariappan Raja,
  • Sakthivel Santhoshkumar and
  • Satyanarayana Parayitam

Financial technology (FinTech) is transforming the financial services industry by offering innovative, convenient solutions for businesses and individuals. This study examines the factors influencing FinTech adoption, with a special focus on trust. B...

(This article belongs to the Special Issue Financial Technologies (Fintech) in Finance and Economics)
  • Article
  • Open Access
307 Citations
31,258 Views
15 Pages

4 June 2019

This study empirically analyzes an extended Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model that augments information quality to identify the determinants of continuous use intention for food delivery software applications. A samp...

  • Article
  • Open Access
107 Citations
26,845 Views
18 Pages

9 September 2019

As people feel more comfortable using the Internet, online hotel bookings has become popular in recent years. Understanding the drivers of online booking intention and behavior can help hotel managers to apply corresponding strategies to increase hot...

  • Article
  • Open Access
916 Views
25 Pages

The rapid expansion of intelligent technologies within urban commercial built environments has created an urgent need to understand how the quality attributes of infrastructure of smart parking space translate into sustained user behavioral engagemen...

(This article belongs to the Section Building Energy, Physics, Environment, and Systems)
  • Article
  • Open Access
722 Views
19 Pages

20 November 2025

This study aims to examine the factors influencing the acceptance of extruded pellet (EP) usage among Korea’s olive flounder farming households by analyzing their acceptance factors to provide recommendations for its wider adoption. A survey wa...

  • Article
  • Open Access
23 Citations
4,173 Views
17 Pages

24 May 2025

With the rapid development of digital technology, the use of digital learning resources has become increasingly widespread and is now an integral part of higher education. However, there is a lack of research on engineering students’ behavioral...

  • Article
  • Open Access
15 Citations
5,745 Views
19 Pages

15 June 2023

The platform economy has emerged as a transformative force in various industries, reshaping consumer behavior and the way businesses operate in the digital age. Understanding the factors that influence the adoption of these platforms is essential for...

  • Article
  • Open Access
54 Citations
15,238 Views
13 Pages

Determining Factors Affecting the Acceptance of Medical Education eLearning Platforms during the COVID-19 Pandemic in the Philippines: UTAUT2 Approach

  • Yogi Tri Prasetyo,
  • Ralph Andre C. Roque,
  • Thanatorn Chuenyindee,
  • Michael Nayat Young,
  • John Francis T. Diaz,
  • Satria Fadil Persada,
  • Bobby Ardiansyah Miraja and
  • Anak Agung Ngurah Perwira Redi

eLearning has been the medium of delivery of medical educational institutions to address the scarcity of medical professionals during the COVID-19 pandemic. In this study, the Unified Theory of Acceptance and Use of Technology (UTAUT2) was extended t...

(This article belongs to the Special Issue Telehealth: How Technology Is Evolving Healthcare Training and Patient Education)
  • Article
  • Open Access
32 Citations
7,669 Views
24 Pages

Antecedents of Behavioral Intentions for Purchasing Hybrid Cars Using Sustainability Theory of Planned Behavior Integrated with UTAUT2

  • Ardvin Kester S. Ong,
  • Josephine D. German,
  • Anak Agung Ngurah Perwira Redi,
  • Lara Nicole Z. Cordova,
  • Franscine Althea B. Longanilla,
  • Neallo L. Caprecho and
  • Rocksel Andry V. Javier

Hybrid cars were developed and are widely utilized in developed countries due to their sustainability advantages. However, developing countries were seen to underutilize this product where research showed that the economic, societal, and environmenta...

(This article belongs to the Section Sustainable Transportation)
  • Article
  • Open Access
1,033 Views
27 Pages

25 April 2026

With the deep integration of AI and IoT technologies, smartwatches have become core terminals for health management. However, research on the use mechanisms among “digital native” college students remains limited. Extending the Unified Th...

  • Article
  • Open Access
41 Citations
9,178 Views
28 Pages

The Sustainable Integration of AI in Higher Education: Analyzing ChatGPT Acceptance Factors Through an Extended UTAUT2 Framework in Peruvian Universities

  • Marco Agustín Arbulú Ballesteros,
  • Benicio Gonzalo Acosta Enríquez,
  • Emma Verónica Ramos Farroñán,
  • Hugo Daniel García Juárez,
  • Luis Edgardo Cruz Salinas,
  • Julio Ernesto Blas Sánchez,
  • Julie Catherine Arbulú Castillo,
  • Gladys Sandi Licapa-Redolfo and
  • Gary Christiam Farfán Chilicaus

6 December 2024

ChatGPT, a large language model AI, has the potential to transform higher education by providing students with personalized learning support, assisting in writing tasks, and enhancing their level of engagement. This study examines the factors influen...

  • Article
  • Open Access
32 Citations
14,195 Views
19 Pages

While the digitalization of products and services in the entertainment industry has gained momentum in the last decades, online theater streaming is a relatively new phenomenon boosted by the COVID-19 restrictions, which created new market opportunit...

  • Article
  • Open Access
35 Citations
4,763 Views
19 Pages

Factors Influencing the Perceived Effectiveness of COVID-19 Risk Assessment Mobile Application “MorChana” in Thailand: UTAUT2 Approach

  • Nattakit Yuduang,
  • Ardvin Kester S. Ong,
  • Yogi Tri Prasetyo,
  • Thanatorn Chuenyindee,
  • Poonyawat Kusonwattana,
  • Waranya Limpasart,
  • Thaninrat Sittiwatethanasiri,
  • Ma. Janice J. Gumasing,
  • Josephine D. German and
  • Reny Nadlifatin

COVID-19 contact-tracing mobile applications have been some of the most important tools during the COVID-19 pandemic. One preventive measure that has been incorporated to help reduce the virus spread is the strict implementation of utilizing a COVID-...

(This article belongs to the Section Digital Health)
  • Article
  • Open Access
29 Citations
6,709 Views
17 Pages

Prediction of the Use of Generative Artificial Intelligence Through ChatGPT Among Costa Rican University Students: A PLS Model Based on UTAUT2

  • Julio Cabero-Almenara,
  • Antonio Palacios-Rodríguez,
  • Hazel de los Ángeles Rojas Guzmán and
  • Victoria Fernández-Scagliusi

19 March 2025

The rise in generative artificial intelligence (GenAI) is transforming education, with tools like ChatGPT enhancing learning, content creation, and academic support. This study analyzes ChatGPT’s acceptance among Costa Rican university students...

(This article belongs to the Special Issue Advanced Technologies Applied in Digital Media Era)
  • Article
  • Open Access
24 Citations
25,111 Views
26 Pages

Determination of Factors Influencing the Behavioral Intention to Play “Mobile Legends: Bang-Bang” during the COVID-19 Pandemic: Integrating UTAUT2 and System Usability Scale for a Sustainable E-Sport Business

  • Ardvin Kester S. Ong,
  • Yogi Tri Prasetyo,
  • Kirstien Paola E. Robas,
  • Satria Fadil Persada,
  • Reny Nadlifatin,
  • James Steven A. Matillano,
  • Dennis Christian B. Macababbad,
  • Jigger R. Pabustan and
  • Kurt Andrei C. Taningco

9 February 2023

The rise of mobile games during the COVID-19 pandemic era was evident, especially in Asia. One of the most popular online mobile games that has been evident across the world due to its live worldwide competition is “Mobile Legends: Bang Bang&rd...

  • Article
  • Open Access
76 Citations
9,983 Views
20 Pages

With the acceleration of global economic integration and digital economy, cross-border mobile payment has gained growing attention. On the other hand, as COVID-19 keeps on spreading, the popularization of cross-border mobile payment can lower the ris...

(This article belongs to the Special Issue Technological Entrepreneurship, Internationalization of High-Tech Companies, and International e-Business)
  • Article
  • Open Access
3 Citations
3,063 Views
28 Pages

Emerging technologies, such as artificial intelligence (AI), including chatbots, are now transforming the hospitality and tourism industry. Chatbot technology is an excellent tool for enhancing communication, boosting service delivery efficiency, red...

  • Article
  • Open Access
68 Citations
11,425 Views
24 Pages

Sustainable Adoption of E-Government from the UTAUT Perspective

  • Mosleh Zeebaree,
  • Mary Agoyi and
  • Musbah Aqel

29 April 2022

This paper attempts to study the sustainable adoption of e-government services in northern Iraq. The well-known unified theory of acceptance and use of technology (UTAUT) is applied and extended to study citizens’ behavior regarding e-governmen...

(This article belongs to the Collection Advanced IT based Future Sustainable Computing)
  • Article
  • Open Access
16 Citations
5,869 Views
22 Pages

19 May 2023

This current empirical study aims at investigating the incorporation of consumer innovativeness in TAM and UTAUT in the development of a golf app and how these influence consumer behavioral intentions in adopting the golf app. These models help illus...

(This article belongs to the Special Issue Digital Marketing for Sustainable Development)
  • Article
  • Open Access
180 Citations
18,489 Views
23 Pages

UTAUT in Metaverse: An “Ifland” Case

  • Un-Kon Lee and
  • Hyekyung Kim

Since 2021, big tech companies have been interested in metaverse platforms and services. Metaverse is the permanent, immersive mixed-reality world where people and people and people and objects can synchronously interact, collaborate, and live beyond...

(This article belongs to the Section FinTech, Blockchain, and Digital Finance)
  • Article
  • Open Access
280 Citations
28,216 Views
24 Pages

User Acceptance of Mobile Apps for Restaurants: An Expanded and Extended UTAUT-2

  • Ramon Palau-Saumell,
  • Santiago Forgas-Coll,
  • Javier Sánchez-García and
  • Emilio Robres

25 February 2019

This paper examines the adoption of mobile applications for restaurant searches and/or reservations (MARSR) by users, as part of their experiential quality. Following an extended and expanded version of UTAUT-2, this research proposes eight determina...

(This article belongs to the Special Issue Service Quality in Leisure and Tourism)
  • Article
  • Open Access
2 Citations
2,448 Views
17 Pages

Generative Artificial Intelligence (GenAI) has the potential to bring substantial benefits to language education, making it essential to examine how teachers engage with these technologies in practice. This exploratory qualitative case study draws on...

(This article belongs to the Special Issue Artificial Intelligence and Language Learning: Innovations, Impacts, and Insights)
  • Article
  • Open Access
1,733 Views
35 Pages

This study examines how institutional investors adopt and utilize Environmental, Social, and Governance (ESG) information by integrating the Unified Theory of Acceptance and Use of Technology (UTAUT). Using the Analytic Hierarchy Process (AHP) with e...

(This article belongs to the Special Issue Sustainable Finance and Capital Market)
  • Article
  • Open Access
25 Citations
4,203 Views
26 Pages

22 March 2025

This study explores how academic librarians adopt artificial intelligence (AI) technologies, using the Unified Theory of Acceptance and Use of Technology (UTAUT) as its main framework, expanded with elements from Personal Innovativeness in IT (PIIT)...

  • Article
  • Open Access
8 Citations
4,834 Views
22 Pages

Neurological Outpatients Prefer EEG Home-Monitoring over Inpatient Monitoring—An Analysis Based on the UTAUT Model

  • Ulrike Baum,
  • Frauke Kühn,
  • Marcel Lichters,
  • Anne-Katrin Baum,
  • Renate Deike,
  • Hermann Hinrichs and
  • Thomas Neumann

Home monitoring examinations offer diagnostic and economic advantages compared to inpatient monitoring. In addition, these technical solutions support the preservation of health care in rural areas in the absence of local care providers. The acceptan...

(This article belongs to the Special Issue Enhancement of Public Health Professionals via Digital Transformation Competencies)
  • Article
  • Open Access
41 Citations
5,368 Views
18 Pages

18 February 2022

The current COVID-19 pandemic has changed education systems in most countries: some have shut down whilst others, especially in the higher education sector, have introduced electronic/distance learning systems, such as Blackboard platforms. The curre...

  • Article
  • Open Access
3 Citations
2,822 Views
11 Pages

The use of technology has proven to be a powerful tool in the fight against COVID-19 and its variants of concern (Gamma, Beta, Alpha, Delta, and Omicron). The urgency of responding to this worldwide pandemic has accelerated the development of monitor...

(This article belongs to the Special Issue Advances in E-mental Health)
  • Article
  • Open Access
23 Citations
4,836 Views
12 Pages

27 September 2023

Medical self-service terminals (MSTs) offer potential advantages for optimizing workflows and enhancing patient experience in hospitals, particularly for the elderly. Despite this, the uptake of MSTs among older adults in China remains a challenge. T...

(This article belongs to the Special Issue Smart Product-Service Design for Sustainability)
  • Article
  • Open Access
116 Citations
15,512 Views
20 Pages

Technology innovation has dramatically transformed banks over time. Digital innovation in the banking sector began with the introduction of money to replace barter systems, and then gradually replaced wax seals with digital signatures. One such disru...

  • Article
  • Open Access
79 Citations
10,681 Views
14 Pages

A Study of Personal Health Record User’s Behavioral Model Based on the PMT and UTAUT Integrative Perspective

  • Hui-Lung Hsieh,
  • Yu-Ming Kuo,
  • Shiang-Ru Wang,
  • Bi-Kun Chuang and
  • Chung-Hung Tsai

The personal health record (PHR) is a system that enables borderless medical care services by combining technological innovation and human consideration. This study explored factors affecting the adoption of PHR from technical, medical, and social pe...

(This article belongs to the Section Global Health)
  • Article
  • Open Access
1,662 Views
16 Pages

22 August 2025

This study extended the Unified Theory of Acceptance and Use of Technology (UTAUT) by incorporating affective constructs (innovativeness, optimism, and hedonic motivation) to examine user adoption of autonomous bus (AB) in China, where government-sup...

(This article belongs to the Special Issue Accessible Electric and Autonomous Vehicles: Designing for Inclusion and Mobility)
  • Proceeding Paper
  • Open Access
3 Citations
2,683 Views
10 Pages

We explored the adoption of virtual try-on (VTO) technology in Taiwan’s fashion retail sector, which has gained prominence as consumer behavior online has changed since the COVID-19 pandemic. Using an extended unified theory of acceptance and u...

(This article belongs to the Proceedings of 2025 IEEE 5th International Conference on Electronic Communications, Internet of Things and Big Data)
  • Article
  • Open Access
10 Citations
2,668 Views
16 Pages

AI in Fracture Detection: A Cross-Disciplinary Analysis of Physician Acceptance Using the UTAUT Model

  • Martin Breitwieser,
  • Stephan Zirknitzer,
  • Karolina Poslusny,
  • Thomas Freude,
  • Julia Scholsching,
  • Karl Bodenschatz,
  • Anton Wagner,
  • Klaus Hergan,
  • Matthias Schaffert and
  • Patrick Marko
  • + 1 author

21 August 2025

Background/Objectives: Artificial intelligence (AI) tools for fracture detection in radiographs are increasingly approved for clinical use but remain underutilized. Understanding physician attitudes before implementation is essential for successful i...

(This article belongs to the Special Issue Information-Driven Computer-Aided Diagnosis and Decision Support System)
  • Article
  • Open Access
39 Citations
10,498 Views
16 Pages

A Study on the Acceptance of Mobile-Banking Applications in India—Unified Theory of Acceptance and Sustainable Use of Technology Model (UTAUT)

  • Vishal Samartha,
  • Samarth Shenoy Basthikar,
  • Iqbal Thonse Hawaldar,
  • Cristi Spulbar,
  • Ramona Birau and
  • Robert Dorin Filip

4 November 2022

This research makes an attempt to understand various factors that influence the adoption of mobile applications. Within the context of the “Unified theory of acceptance and use of technology” (UTAUT) modified model, considering the upcomi...

  • Article
  • Open Access
362 Views
24 Pages

1 September 2026

Background/Objectives: This study examines the continued use of smart healthcare applications among older adults by integrating the Health Belief Model (HBM) with the Unified Theory of Acceptance and Use of Technology (UTAUT). Perceived health threat...

(This article belongs to the Special Issue Smart Medicine for Older Adults)

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