Service Quality in Leisure and Tourism
A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Economic and Business Aspects of Sustainability".
Deadline for manuscript submissions: closed (31 May 2019) | Viewed by 148983
Special Issue Editors
Interests: tourism; service quality; data analysis; structural equation modelling; consumer behavior; loyalty
Special Issues, Collections and Topics in MDPI journals
Interests: consumer behavior in offline and digital environments; services and tourism marketing; new technologies adoption; the effects of social network sites participation; tourism impacts on resident attitudes
Interests: cover all aspects of services and tourism marketing in online and offline environments, with a primary focus on consumer behavior (motivations, perceptions, sensations, emotions, experiences, expectations, Implications, image, quality, attitude, trust, satisfaction, behavioral intentions)
Special Issue Information
Dear Colleagues,
The literature on service quality has arisen from two research traditions to measure service quality: i) the Nordic European tradition that uses technical and functional dimensions (Gronroos, 1984); ii) the North American school which uses SERVQUAL multidimensional scale (Parassuraman et al., 1985) or SERVPERF (Cronin and Taylor, 1992). Since then, a growing body of literature has been focusing on measuring service quality in tourism, mainly using SERVQUAL, from which other scales have been derived, such as LODGQUA and HOLSERV (hospitality) and DINESERV (restaurants). These scales have allowed researchers to identify the influence of service quality on other variables in hospitality and leisure, such as destination image, satisfaction, trust and loyalty. Additionally, service quality is an objective measure and does not take into account the subjective perceptions of service quality, which in turn are more affective and holistic, leading to concept of experiential quality. In sum, experiential service quality refers to the psychological outcome resulting from the tourist participation in tourism and leisure activities. Nonetheless, the literature that analyzes experiential service quality is scarce in leisure and tourism, and even more in sustainable tourism environments. In this Special Issue, we invite manuscript submissions of empirical research to go beyond the traditional conception of service quality, in order to better understand the role of experiential service quality and its outcomes in a wide range of sustainable leisure and hospitality contexts. Topics may include, but are not limited to:
- experiential service quality
- satisfaction
- loyalty
- attachment
- involvement
- well-being
- sustainability
Prof. Dr. Javier Sánchez García
Prof. Dr. Ramon Palau-Saumell
Prof. Dr. Santiago Forgas-Coll
Guest Editors
Manuscript Submission Information
Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.
Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.
Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.
Benefits of Publishing in a Special Issue
- Ease of navigation: Grouping papers by topic helps scholars navigate broad scope journals more efficiently.
- Greater discoverability: Special Issues support the reach and impact of scientific research. Articles in Special Issues are more discoverable and cited more frequently.
- Expansion of research network: Special Issues facilitate connections among authors, fostering scientific collaborations.
- External promotion: Articles in Special Issues are often promoted through the journal's social media, increasing their visibility.
- e-Book format: Special Issues with more than 10 articles can be published as dedicated e-books, ensuring wide and rapid dissemination.
Further information on MDPI's Special Issue polices can be found here.