This paper examines the effect of customer geographic proximity on supplier tax avoidance. Based on 5135 Chinese firm–year observations from 2009 to 2020, we find a positive association between customer geographic distance and supplier tax avoi...
25 February 2025
Customers’ intentions to avoid a product or service tend to be dynamic. Thus, this study aims to explore the influence of trajectory changes in customers’ avoidance after service recovery on relationship strength, negative word-of-mouth (...
4 August 2022
Despite the fact that online purchase intention has been widely investigated, little is known about the e-retailer-based signals used to reduce online customers’ uncertainty perception in high-uncertainty-avoidance (UA) societies. Thus, based o...
While automation helps to increase load-shifting, the combination of automation with time-of-use (TOU) or critical-peak prices (CPP) may lead to rebound peaks at the beginning of low-tariff periods which may exceed the original peak. Using a discrete...
Background/Objectives: Postoperative infection is a significant complication following cranioplasty procedures. This study aimed to assess infection risk factors and clinical outcomes in patients undergoing cranioplasty with custom-made porous hydrox...
The velocity obstacles (VO) method is widely employed in real-time obstacle avoidance research for UAVs due to its succinct mathematical foundation and rapid, dynamic planning abilities. Traditionally, VO assumes a circle protection domain with a fix...
8 June 2026
Drawing on the uncanny valley framework, trust theory, and similarity attraction theory, this study examines how customers’ multidimensional perceptions of humanoid service robots shape their approach and avoidance behaviors through two relatio...
10 June 2021
The purpose of this study was to examine the effect of the COVID-19 pandemic on customer–robot engagement in the Chinese hospitality industry. Analysis of a sample of 589 customers using service robots demonstrated that the perceived risk of COVID-19...
With the intensification of globalization and the widespread adoption of the internet, cross-border e-commerce has become a popular way of shopping. In order to investigate the sustainable development of the cross-border online purchase intention, we...
This paper proposes a dynamic vehicle routing problem (DVRP) model with fuzzy customer responses and suggests optimal routing strategies. Most DVRP studies have focused on how to create a new route upon the occurrence of dynamic situations such as un...
The existence of restricted Service Level Agreement (SLA) choices, which typically correspond with a couple of service tiers, can result in a customer accepting a service that may not effectively respond to their needs. From a service provider perspe...
This study proposes a shopping assistant robot, called CartBot, to facilitate the grocery shopping experience for customers/shoppers. A grocery store environment can be complex and confusing to customers. Therefore, the main aim is to assist customer...
The value of information regarding risk class for a monopoly insurer and its customers is examined in both symmetric and asymmetric information environments. A monopolist always prefers contracting with uninformed customers as this maximizes the ren...
We developed a method for the evaluation and selection of customer business analysis in two stages. First, using the bank’s existing expert model, artificial rules of thumb were used to evaluate the value of each field of the data and establish...
This article investigates whether customer education about the sustainability advantage of a sustainable innovation helps promote the diffusion of such innovation using a survey and an experimental study in the cosmetic industry. Educating customers...
Customer mistreatment may be an unavoidable issue for the hospitality industry. Based on the Pressure–State–Response (PSR) framework, this study investigates the process of employees’ pressure, state, and responses to customer mistr...
Numerous valuable clients can be lost to competitors in the telecommunication industry, leading to profit loss. Thus, understanding the reasons for client churn is vital for telecommunication companies. This study aimed to develop a churn prediction...
This research suggests a way to sustain a firm’s business by focusing on the economic aspects of relationship marketing by managing the heterogeneity of churn customers. In general, firms have regarded churn customers as a homogeneous segment,...
Drone delivery has gained significant traction in e-commerce, particularly for parcel and food delivery. However, existing systems face challenges such as limited delivery range, low efficiency, high costs, and suboptimal customer satisfaction. This...
The widespread use of digital technologies and the current pandemic (COVID) have fueled the need and call for digital transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer ha...
This research proposes a data-driven systematic method to discover service opportunities in a specific service sector. Specifically, the method quantitatively identifies the important but unsatisfied customer needs by analyzing online review data. To...
Healthcare has a significant impact on human capital anywhere. Countries usually allocate financial resources to manage healthcare, which might impose a substantial financial burden on the scope of healthcare coverage. Thus, the healthcare sector mus...
One of the major tasks of product development is to collect the opinions of potential customers and to then find out the status of certain product features. The status of a product feature means whether or not it must, should, or could be included in...
Capacity restrictions in stores, maintained by mechanisms like spacing customer intake, became familiar features of retailing in the time of the pandemic. Shopping rates in a crowded store under a social distancing regime are prone to considerable sl...
The digital world is very dynamic. The ability to timely identify possible vendor migration trends or customer loss risks is very important in cloud-based services. This work describes a churn risk prediction system and how it can be applied to guide...
Residential demand response (DR) programs are generally administered through an electricity distribution utility, or an electric grid operator. These programs typically reduce electricity consumption by inducing behavioral changes in the occupants of...
In recent years, implementing reinforcement learning in autonomous mobile robots (AMRs) has become challenging. Traditional methods face complex trials, long convergence times, and high computational requirements. This paper introduces an innovative...
The development of renewable sources in residential segments is basic to achieve a sustainable energy scenario in the horizon 2030–2050 because these segments explain around 25% of the final energy consumption. Demand Response and its effective...
An important role in product variety management is finding an accurate variety extent to which the product matches the consumer’s expectations. In principle, customers prefer to have more rather than less versions of a product from which to cho...
The objective of this case report is to introduce a customized CAD/CAM freeze-dried bone allograft (FDBA) block for its use in Guided Bone Regeneration (GBR) procedures for severely deficient maxillary bones. Additionally, a special newly developed r...
Activity-Based Congestion management (ABC) is a novel domain-based QoS mechanism providing more fairness among customers on bottleneck links. It avoids per-flow or per-customer states in the core network and is suitable for application in future 5G n...
Disruptions in the global market are influencing value and supply chains reminding businesses and industries that variability and diversity of supply chains may be essential for surviving and sustainability. Operations management of any business has...
2 February 2026
This paper analyzes the effects of service recovery and the double-deviation phenomenon on customer satisfaction using an analysis of online reviews. With the application of Word2Vec and AFINN sentiment analysis to 4793 Skytrax review comments, this...
The manufacturing process carried out in the investment casting industry suffers from problems similar to other production processes. In addition, the high requirements of the customers and the industries that require these parts mean that high quali...
The application of Artificial Intelligence techniques in industry equips companies with new essential tools to improve their principal processes. This is especially true for energy companies, as they have the opportunity, thanks to the modernization...
In most emerging economies, there has been many incentives and high availability of funding for low-cost housing projects. This has encouraged product standardization and the application of mass production ideas, based on the assumption that this is...
Residential customers are increasingly turning to solar energy as they are becoming more climate-conscious and solar energy is becoming more cost-effective. However, customers are often faced with myriad choices from retailers. The current retail lan...
This model considers a two-warehouse inventory system of deteriorated items with ramp-type demand and a constant rate of deterioration. It is maintained a rental warehouse (
Virtual surgical planning for CAD/CAM mandibular reconstruction by titanium prosthesis was recently reported for resected cases. Even if some advantages are evident, difficulties that may arise for TMJ function after reconstruction originate from pro...
Facemasks using tooth-borne anchorages have been used primarily for the treatment of Class III malocclusion with maxillary undergrowth. However, when using a tooth as an anchorage, if the stability of the tooth used as an anchor is weak, the anchorin...
Camels are exotic elements, which can be comprised within adventure travel companies promoting ecotourism activities. Such recreations contribute to sustainable livelihoods for local communities and educational empowerment towards nature and its cons...
In this paper, a home service problem is studied, where a capacitated vehicle collects customers’ parcels in one pick-up tour. We consider a situation where customers, who have scheduled their services in advance, may call to cancel their appoi...
Car buyers today are very demanding customers and pay great attention to the quality of purchased goods. They are interested in the quality of the interior as well, for example, the car seats. To avoid customer complaints, the manufacturer needs a so...
With the high popularity of the Internet, online trading has gradually replaced the traditional shopping model and extended to every corner of social life. However, online trading cannot avoid failures; thus, understanding how firms can best recover...
(1) It is estimated that 10% of the world’s population will need a dental implant in their lifetime. Despite all the advances in the comprehension of dental implant designs, materials and techniques, traditional implants still have many limitations....
The COVID-19 pandemic markedly changed the human shopping nature, necessitating a contactless shopping system to curb the spread of the contagious disease efficiently. Consequently, a customer opts for a store where it is possible to avoid physical c...
The software development industry or organizations increasingly emerging day by day have adopted global software development (GSD) practices due to the large significance of outsourcing. These industries face many challenges due to a lack of understa...
Many electricity providers are offering their customers an array of tariff options intended to discourage electricity consumption at specific times of the day. The problem facing a customer is whether to switch from their existing tariff to a new tar...
As part of the European Commission research project DIY4U focused on the development of machinery to be installed in supermarket allowing customers to define their customized detergent according to their needs. These machines will mix the detergent c...
This paper explores the effect of product placement strategies on customer behavior in the Chinese context and the results will help companies in China select appropriate marketing strategies to achieve sustainable development. Following the Foote, C...
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