The present research focuses on operational agility in service organizations, which are subject to variability through customers, service providers, suppliers, or unexpected events. As such, their management teams may face challenges in understanding...
This research investigated the relationship between agility and educational service quality in higher education. The prior literature has mainly studied such relations in production organizations, while service organizations, especially higher educat...
Next Generation cellular networks are expected to offer better service quality, secure and reliable service provisioning, and more cooperative operation even in unexpected stressful situations. Service provider cooperation can facilitate reliable ser...
This study sought to examine how micro and small customer-facing businesses sustain continuity of serving customers under conditions of disruption. Drawing on data collected from 230 owners of micro and small enterprises operating across various sect...
Modern hospitals are on the brink of a monumental change. They are currently exploring their options to digitally transform their clinical procedures and overall patient engagement. This work thoroughly investigates how hospital departments in the Ne...
The design of IT services—including the architectural design—is considered a core activity to obtain a cost-effective IT service. Consequently, the main extant IT service frameworks and standards—rigorous and lightweight-agile types...
Background: This paper examines how logistics mangers increase performance by incorporating VAS in their distribution centres in the context of different natures of customer demand. The study is underpinned by the principles of lean and agile strateg...
This paper explores data caching as a key factor of edge computing. State-of-the-art research of data caching on edge nodes mainly considers reactive and proactive caching, and machine learning based caching, which could be a heavy task for edge node...
Digitalization, including the implementation of artificial intelligence (AI) applications, is one of the key enablers of business agility in contemporary enterprises. Micro and small enterprises (MSEs) are increasingly expected to adopt scalable and...
Climate change challenges mountain communities to prepare themselves via Community-Based Adaptation (CBA) plans that reduce vulnerability. This paper outlines the evaluation of a developed web-based information system to support CBA, referred to as a...
The emerging Industrial Internet of Things (IIoT) will not only leverage new and potentially disruptive business models but will also change the way software applications will be analyzed and designed. Agility is a need in a systematic service engine...
Access to point-of-care (POC) diagnostics services is essential for ensuring rapid disease diagnosis, management, control, and surveillance. POC testing services can improve access to healthcare especially where healthcare infrastructure is weak and...
Small and medium enterprises (SMEs) play an essential economic role through income and employment generation as well as reducing inequalities. In this regard, continuous innovation is a pillar for guaranteeing SMEs’ survival worldwide. In Brazi...
3 November 2023
Introduction: Technology advancements have enhanced artificial intelligence, leading to a user shift towards virtual assistants, but a human-centered approach is needed to assess for acceptability and effectiveness. The AGILE chatbot is designed in K...
The recent past has witnessed a growing interest in technologies for creating chatbots. Advances in Large Language Models for natural language processing are underpinning rapid progress in chatbot development, and experts predict revolutionary change...
This case study introduces an innovation and development concept for agile software tools for the improvement of the productivity and customer experience of forest services. This need was recognized in the context of the opening of forest data and th...
Digital transformation in the public sector provides digital services to the citizens aiming at increasing their quality of life, as well as the transparency and accountability of a public administration. Since adaptation to the citizens changing nee...
26 May 2021
For an organization to be customer centric and service oriented requires that it use each encounter with a customer to create value, leverage advanced technologies to design digital services to fulfill the value, and assess perceived value-in-use to...
As a dynamic capability, agility has been extensively examined within manufacturing settings due to the industry’s dynamics and the imperative for rapid adaptation to unforeseen market changes. Similarly, service sectors such as healthcare also...
Urban areas, especially in developing countries, are adapting to deficits in infrastructure and basic services (Type I adaptation) and to adaptation gaps in response to current and future climatic, societal and economic change (Type II adaptation). T...
Management of successful IT projects in a sustainable manner is influenced by numerous factors. Organizational awareness of the necessity of engaging all project stakeholders is an important issue that helps in meeting project sustainable development...
Many regular business operations are transforming into digital services, increasing advanced multi-platforms, rapid operational alignment, flexibility, and environmental impact through energy consumption, hardware waste, and technology investments. F...
This study investigates the impact of an organization’s response to poaching on employee productivity while considering the mediating role of organizational agility, contributing to the sustainability literature. The study aimed to explore the...
Worldwide business organizations realize that agility of sustainable supply-chain is a requisite need for survival in a dynamic, competitive, and unpredictable market. The contribution of this research is to explore and evaluate sustainable agility i...
Background: The logistics industry has seen the emergence of many startups in recent years. Many of these logistics startups use new technologies to develop disruptive products, services or platforms that are based on software. This paper presents th...
This study aimed to investigate how innovative performance is influenced by leadership styles (transformational, entrepreneurial, participative, and empowering), knowledge sharing, and organizational agility. Additionally, it examined knowledge shari...
In an era characterized by rapid technological advancements, economic fluctuations, and global competition, adaptability and resilience have become critical success factors for businesses navigating uncertainty and complexity. This article explores t...
While public service motivation (PSM) and teamwork are widely recognized as crucial drivers for effective public service delivery, researchers primarily analyze these factors independently and at a personal level. The existing literature rarely explo...
Innovative manufacturers have used Integrated Business Solutions (IBSs) as a means to co-create products and services to solve diverse business problems and more effectively compete in their field of endeavour. However, the efficacy and benefits of I...
3 August 2026
As airlines increasingly deploy an AI-Driven Chatbot (ADC) to enhance service efficiency, this study aims to investigate how the agility capability of ADC drives perceived usefulness and satisfaction, ultimately enhancing customer loyalty in a compet...
Entrepreneurial marketing (EM) has emerged as a critical strategic orientation for small and medium-sized enterprises (SMEs) navigating volatile markets, yet the mechanisms through which EM is associated with environmental performance of SMEs remain...
27 September 2022
The production of new IT products and services in today’s dynamic world of business and ever-evolving technology requires specific enterprise policies geared toward supporting innovation. Striving to provide the customer with the required value...
This study aimed to analyse the impact of digitalisation on good governance with respect to selected local public administrations during the COVID-19 lockdown in the spring of 2020. The overriding assumption made is that agile values mediate the rela...
The current paper presents a structural equation model with four variables (Government, Infrastructure, Proximity to market, and supply chain Agility) affecting the Financial performance of a company. Six hypotheses or relationships among variables a...
With agile changes in many sectors, technology comes to the focus of our lives and helps us to take more solid steps. Concepts such as e-commerce, e-health, and data mining have come to the fore. The effects of technological advances, which have begu...
In this paper, we describe the main outcomes of AGILE (acronym for “Adaptive Gateways for dIverse muLtiple Environments”), an EU-funded project that recently delivered a modular hardware and software framework conceived to address the fragmented mark...
Previous research has identified metrics that are applicable to both lean and agile strategies and has hypothesised that financial and efficiency metrics are more relevant to the lean supply chain strategy, while customer service and flexibility metr...
Although there have been some studies on the success factors for IT software projects, there is still a lack of coherent research on the success factors for IT service projects. Therefore, this study aimed to identify and understand the factors and t...
Background: The agile Comprehensive Care (aCC) is a service that was developed in response to a detailed analysis of the most frequent attendees to Monash Health’s emergency departments (ED). Analyses revealed a group of clients with complex me...
5G communications have become an enabler for the creation of new and more complex networking scenarios, bringing together different vertical ecosystems. Such behavior has been fostered by the network function virtualization (NFV) concept, where the o...
This study developed an integrated framework to enhance agility, resilience, sustainability, and inclusiveness in Emirati public transport organizations. Using a mixed-methods approach, the research combined semi-structured interviews with 19 experts...
1 April 2009
The paradigm of service-oriented computing (SOC) has emerged as an approach to provide flexibility and agility, not just in systems development but also in business process management. This modular approach to defining business flows as technology in...
The changes in the business environment and the increase in competition have led organizations to focus greatly on improving their organizational performance in order to achieve a sustainable competitive advantage by relying on keeping pace with thes...
In the face of the growing water crisis and current environmental pressures, rural communities with a tourism vocation face significant challenges in preserving their ecological and cultural integrity. These communities, whose livelihoods depend on t...
The primary purpose of the research is to investigate the effect of the quality of corporate governance in Islamic banking on the agility of Iraqi banks. For this purpose, the structural-equation-modeling (SEM) method was used to investigate the effe...
Agile satellites leverage rapid and flexible maneuvering to image more targets per orbital cycle, which is essential for time-sensitive emergency operations, particularly disaster assessment. Correspondingly, the increasing observation data volumes n...
Given the increasing complexity of the global supply chain, it is an important issue to enhance the agilities of enterprises that manufacture new energy materials to reduce the ripple effects of supply chains. Quality function deployment (QFD) has be...
Achieving global sustainability goals, while maintaining or increasing access to energy services, calls for agile and many-faceted responses. The pursuit of ‘smart local energy systems’ is one such response that involves a paradigm shift,...
The success of a costing system is dependent on its appropriation and assimilation by the organization. The involvement of all stakeholders from the early stages of design and implementation plays a critical role in this process. In this paper, the u...
As public sector agencies face rising imperatives to digitally transform citizen services, data systems, and internal operations, questions persist as to whether investments in big data analytics and automation capabilities, evidenced to drive organi...
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