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Article

Success Factors in Sustainable Management of IT Service Projects: Exploratory Factor Analysis

Faculty of Computer Science and Management, Wrocław University of Science and Technology, 50-370 Wrocław, Poland
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Academic Editor: Dorota Kuchta
Sustainability 2021, 13(8), 4457; https://doi.org/10.3390/su13084457
Received: 4 March 2021 / Revised: 12 April 2021 / Accepted: 13 April 2021 / Published: 16 April 2021
(This article belongs to the Special Issue Stakeholders in Sustainable Project Management)
Management of successful IT projects in a sustainable manner is influenced by numerous factors. Organizational awareness of the necessity of engaging all project stakeholders is an important issue that helps in meeting project sustainable development goals. While there are many studies on the success factors of IT software projects, there is still little coherent research on the success factors of IT service projects. The purpose of this article is to contribute in filling this gap by attempting to identify success factors of the IT services project involving both traditional and agile approaches and considering sustainable development, specifically in terms of the stakeholders’ role in project management. We conducted questionnaire-based research involving 155 IT service project managers. The results of the study were subjected to exploratory factor analysis. As a result, we presented and thoroughly formally examined the factorial model of success components in the IT service industry. We distinguished four factors: (1) agile techniques and change management, (2) organization and people, (3) stakeholders and risk analysis, and (4) work environment. The results were compared with analogous studies found in the literature. The research showed that both traditional and agile management approaches coexist, meet sustainable development goals, and are significant for the successful management in IT service projects where all stakeholders play an important role. View Full-Text
Keywords: success factors; IT services; project management; sustainable development; project stakeholders success factors; IT services; project management; sustainable development; project stakeholders
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MDPI and ACS Style

Zaleski, S.; Michalski, R. Success Factors in Sustainable Management of IT Service Projects: Exploratory Factor Analysis. Sustainability 2021, 13, 4457. https://doi.org/10.3390/su13084457

AMA Style

Zaleski S, Michalski R. Success Factors in Sustainable Management of IT Service Projects: Exploratory Factor Analysis. Sustainability. 2021; 13(8):4457. https://doi.org/10.3390/su13084457

Chicago/Turabian Style

Zaleski, Szymon, and Rafał Michalski. 2021. "Success Factors in Sustainable Management of IT Service Projects: Exploratory Factor Analysis" Sustainability 13, no. 8: 4457. https://doi.org/10.3390/su13084457

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