This study explores the effects of four types of visitor experiences on experience value and satisfaction. Farmer’s markets indirectly have an educational function through disseminating food and agricultural knowledge. They significantly shorte...
National parks are protected areas where special efforts are taken to conserve wildlife species and their habitats. However, the management of parks presents many diverse challenges. One effective mitigation strategy is understanding and improving th...
The primary purpose of this research is to reveal the moderator role of self-congruity in the effect of consumer return on investment, aesthetics, service excellence, and playfulness as the sub-dimensions of destination experience value on destinatio...
Information is an experience good, meaning that its value emerges upon use and varies based on individual perceptions. Augmented reality (AR) is a technology designed to deliver immersive informational experiences. This study investigates the impact...
The need for the banking sector to digitize its services to improve the efficiency of its processes has motivated a wave of research among academics and professionals. One of the most important themes emerging in e-service adoption research is the cu...
This study proposes a research model in which food healthiness is considered in addition to the five strategic experiential modules (sense, feel, think, act, and relate) to test the antecedent variables that may enhance customer value and intention t...
Couchsurfing, a non-commercial form of accommodation, has become a way of life for travellers who want to open to other cultures and exchange with the inhabitants of the countries or regions they are visiting in a more active and authentic way. Despi...
The rapid development and deep integration of digital technology into cultural heritage have created new experiential paradigms for tourists. However, to transform from technological application to behavioral retention, the internal mechanisms throug...
The global population is rapidly aging, positioning seniors as one of the most influential consumer segments in the contemporary tourism market. As culinary tourism increasingly represents a value-laden and culturally embedded form of experience, und...
26 April 2020
The purpose of this study was to analyze how service quality, relationship benefit, and experience value affect the customers’ intention to maintain a long-term relationship with auto repair centers through service quality and trust. To this en...
This study aims to find the antecedents that enhance consumer value and brand loyalty to unmanned coffee shops (UCS) that provide unmanned services during the COVID-19 pandemic. The analysis developed and tested a series of hypotheses based on data c...
With the proliferation of digital platforms, virtual brand communities have become important contexts for examining how individual perceptions shape discretionary behaviors in online environments. However, the mechanisms through which user experience...
Although research on hotel service robots has been continuously increasing, the existing literature still lacks a systematic exploration of the multiple concurrent mechanisms involved in the formation of user experience. Based on the theory of value...
Mobile payment services are increasingly embedded in everyday digital consumption, yet their sustainability relevance should not be assumed solely from technological adoption. This study conceptualizes sustainable mobile payment consumption as a rela...
The electric vehicle (EV) market is expanding rapidly, highlighting the need for enhanced customer perceived value to foster loyalty and competitive differentiation. This study investigates how experience management tools can improve customer experie...
Artificial intelligence (AI) is transforming customer experience management (CXM) by enabling real-time, data-driven, and personalized interactions across digital touchpoints, including chatbots, voice assistants, generative AI, and immersive platfor...
As sustainable cultural heritage tourism increasingly demonstrates its unique value and appeal, effectively stimulating tourists’ emotional experiences and value co-creation behaviors has become a focal issue. This study investigates how multip...
Background: Although improving the patient experience with care is being framed as part of value-based care, the economic and provider well-being impact of interventions for improving the patient experience has not been established. We aimed to synth...
Understanding the formation mechanism of farmers’ farmland value expectations not only helps to evaluate farmers’ land resource allocation behaviors, but also enables the government to create better policies that can effectively guide and manage farm...
This study develops and tests an Engagement–Experience–Co-creation–Loyalty (EECL) framework explaining how hospitality brand engagement (HBE) is translated into multidimensional hotel loyalty through two parallel mechanisms: Hospita...
Large-scale location-based virtual reality (LBE VR) has become an important form of immersive cultural tourism, but its role in supporting sustained value transformation remains insufficiently understood. In this study, “sustained value transfo...
Service industries are fast turning digital, and they are disrupting the manner in which firms organize and relate to their customers. Nevertheless, mechanisms that allow digital capabilities to be converted to better customer experience remain poorl...
The psychological processes linking polarization experiences across different online interaction contexts to university students’ value-related judgments and choices warrant further investigation. This study distinguishes experienced polarizati...
Spatial function is critical to sustainable development in modern metropolises. Traditional spatial function patterns are mainly shaped by market forces, policies and zoning regulations. The role of human perceptual experience remains understudied. T...
15 March 2023
This study has been conducted in a sample of Eskişehir city center, which is one of the important destinations in Turkey, to determine the effects of experience quality in recreational activities on perceived value, satisfaction, and behavioral...
Museums are increasingly recognized as important cultural institutions for promoting sustainability by shaping visitors’ values, experiences, and consumption-related decisions. This study investigates how interactive marketing in museum setting...
17 November 2020
The popularization of digital infrastructure has enabled the rise of the online game industry. Instead of targeting entertainment-oriented technology and services, which are the focus of most relevant studies, in the present study, we review the lite...
This study, grounded in the theory of public value, explores how spatial form, urban governance, and people’s experiences influence the realization of public value in the regeneration of historic environments (HER) in China. Addressing the curr...
Culture-tourism integration shifts sustainable development from resource-centric to experiential enrichment, deepening engagement but risking cultural commodification and destination resilience. Perceived sustainable tourism value is critical for res...
Experience has become a central source of competitiveness in wellness tourism, yet natural features in resorts often remain passive scenery rather than deliberately designed service content. This prospective, four-group randomised controlled service-...
Smart tourism technologies increasingly serve as strategic enablers for sustainable destination governance and long-term tourism resilience. This paper examines how smart tourism applications (STAs) influence tourists’ revisit intention (RI) by...
Increasingly, environmental sustainability has become an important consideration for customer value co-creation, which is collaboration between a firm-provider and its customers to jointly create value. Our research question is therefore “how d...
10 August 2022
Frail chronic patients consume the largest share of resources in advanced healthcare systems, with more hospitals waiting to receive them in the acute phase (awaiting paradigm) than there are effective public health interventions to keep them out of...
This article seeks to demonstrate the existence of a relationship between instrumental values and religious experience—in this instance, the experiences of God’s presence and of God’s absence in the lives of Polish students of pedagogy and of philoso...
Climate scientists, systems theorists, and policymakers increasingly suggest that global sustainability challenges stem from dysfunctional worldviews and values that drive individual and collective behaviors, undermining both human flourishing and pl...
As health and well-being become central concerns in the post-pandemic tourism landscape, health tourism is evolving to prioritize not only physical recovery but also psychological engagement and emotional value. This study explores how gamified desig...
In this study, we use the choice experiment method to evaluate the value of wild animals in the surrounding areas of the Changqing National Nature Reserve in China. For areas focused on biodiversity conservation, the results of wild animal value eval...
Chinese tourist factory attractions are increasingly adopting Virtual Reality (VR) technology into experience design to enhance the appeal, visitor loyalty, and the industry’s sustainable development. However, research regarding the impact of V...
The importance of identifying and improving the distinctiveness of historical urban landscapes as a means of reinforcing place identity and supporting economic development has been widely acknowledged. However, research on the economic and social per...
The aim of this study is to analyse the relationships between the perceived ecotourism design affordances (PEDA), perceived value of destination experience (PERVAL), destination reputation, and destination loyalty among the tourists visiting Langkawi...
Interactive augmented reality (AR) glasses are increasingly used in museums to integrate digital interpretation with physical exhibitions. However, the relationships between AR-glasses system characteristics, visitor experience, perceived learning ou...
The sustainable development of tourism in cultural heritage sites benefits from the active participation of tourists in the co-creation process. Location-based AR games show great potential in tourists’ participation in creation and positive ex...
Asian dust (AD), a seasonal phenomenon in East Asia, refers to dust winds that blow from inland China and the Gobi Desert. Generally, AD occurs in the spring, but due to climate change and the desertification of AD sources, it has recently started oc...
Teachers’ feelings of occupational or professional value (that is, the subjective experience of feeling a sense of competence or enjoyment derived from undertaking occupational activities or tasks) can significantly influence the retention of t...
With the rapid development of niche tourism, green tourism activity has become known to the wider public. By taking into account the extended theory of planned behaviour (TPB), this study takes natural dyeing experience as a case study, with the aim...
As a result of the dissemination of the sustainability concept, social disclosures have become an important area of non-financial reporting, and the energy sector is no exception. The purpose of our article is a multi-faceted evaluation of sustainabi...
E-learning is currently at the center of interest in the educational community, in a situation of global pandemics that forces us to reduce attendance in all aspects of our lives. Online courses have had a bad reputation due to the distance between t...
Companies in all businesses need efficient and user-friendly tools for experience design in a fast-paced digitalized world searching for sustainability. Although there are hundreds of methods and models in the interdisciplinary area of experience des...
Craft beer production enterprises are categorized as micro-, small- and medium-sized enterprises (MSMEs) in Mexico and the Netherlands. As MSMEs, they encounter challenges to achieving consolidation; one main challenge is linked to deficient consumer...
Virtual CSR co-creation activities have become effective strategic tools for enterprises to promote green consumption. The research objective of the current study is to find out whether the experience value acquired by users in the process of virtual...
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