Background/Objectives: Artificial intelligence (AI)-based chatbots present a viable approach to overcoming several challenges associated with conventional psychotherapy, such as high financial costs, limited access to mental health professionals, and...
This paper presents an innovative testing framework, testFAILS, designed for the rigorous evaluation of AI Linguistic Systems (AILS), with particular emphasis on the various iterations of ChatGPT. Leveraging orthogonal array coverage, this framework...
The decision tree test method works as a flowchart structure for conversational flow. It has predetermined questions and answers that guide the user through specific tasks. Inspired by principles of the decision tree test method in software engineeri...
28 October 2024
In the online shopping context, brands aim to achieve a high level of profit by providing better customer satisfaction by using various artificial intelligence tools. They try creating a satisfactory customer experience by creating a system that prov...
Chatbots have gained widespread popularity for their task automation capabilities and consistent availability in various domains, including education. However, their ability to adapt to the continuously evolving and dynamic nature of knowledge is lim...
Background/Objective: Patients with peripheral artery disease (PAD) are known to have poor awareness and understanding of the diagnosis. The role of generative AI chatbots in improving PAD patient education is unknown. Our goal is to compare a genera...
The recent past has witnessed a growing interest in technologies for creating chatbots. Advances in Large Language Models for natural language processing are underpinning rapid progress in chatbot development, and experts predict revolutionary change...
The current adoption of human resource (HR) chatbots has created problems within organizations, such as stilted conversational flow and a limited range of queries and responses. This paper presents an analysis of the factors affecting these issues by...
The Internet of Educational Things (IoET) equips chatbots with real-time environmental information monitoring to prevent student and instructor absences and safeguard their health. Individual behavioral intention toward a chatbot service is essential...
Artificial intelligence (AI) is an important link between online consumers and the tourism industry. AI-chatbots are the latest technological advancement that have shaped the tourism industry. AI-chatbots are a relatively new technology in the hospit...
Integrating emotional intelligence into AI systems is essential for developing empathetic chatbots, yet deploying fully empathetic models is often constrained by business, ethical, and computational factors. We propose an innovative solution: a dedic...
Chatbot implementation for assisting customers as a virtual agent can be seen as a tool in helping an organisation to serve better customer service. Malaysia is among the countries forging ahead with the Fourth Industrial Revolution. One of the core...
This study examines how GPT-based customer-service chatbot language is evaluated when chatbot style is systematically constructed through Biber’s Multidimensional Analysis (MDA). Ten chatbot conditions were developed, representing opposing pole...
Recently, in the commercial and entertainment sectors, we have seen increasing interest in incorporating chatbots into websites and apps, in order to assist customers and clients. In the academic area, chatbots are useful to provide some guidance and...
In recent times, the prevalence of chatbot technology has notably increased, particularly in the realm of medical assistants. However, there is a noticeable absence of medical chatbots that cater to the Hungarian language. Consequently, Hungarian-spe...
31 October 2026
Background: AI chatbots are increasingly used to access health and nutrition information, but the quality and alignment of their responses with evidence-based dietary guidance remain uncertain. This study evaluated whether healthy eating recommendati...
There is a pressing need for healthcare conversational agents with domain-specific expertise to ensure the provision of accurate and reliable information tailored to specific medical contexts. Moreover, there is a notable gap in research ensuring the...
Chatbots, an automatic dialogue system empowered by deep learning-oriented AI technology, have gained increasing attention in healthcare e-services for their ability to provide medical information around the clock. A formidable challenge is that chat...
This research developed a keyword-based chatbot system, Ask Diana, for water-related disaster management. Disaster management has been considered difficult and tedious due to the complex characteristics of disaster-related data. To deal with this pro...
Prevention of cybercrime is one of the missions of Law Enforcement Agencies (LEA) aiming to protect and guarantee sovereignty in the cyberspace. In this regard, online sex crimes are among the principal ones to prevent, especially those where a child...
11 March 2025
This study focuses on the impact of technological changes, particularly the development of generative artificial intelligence, on government–citizen interactions in the context of government services. From a psychological perspective with an em...
Background/Objectives: With advancements in Large Language Models (LLMs), counseling chatbots are becoming essential tools for delivering scalable and accessible mental health support. Traditional evaluation scales, however, fail to adequately captur...
Background/Objectives: Large-language modules facilitate accessing health information instantaneously. However, they do not provide the same level of accuracy or detail. In pediatric orthopedics, where parents have urgent concerns regarding knee defo...
Proficiency in history-taking is foundational to safe clinical practice, yet traditional teaching methods offer infrequent opportunities for deliberate practice. This study evaluated whether an AI-powered virtual patient chatbot with a custom knowled...
As the use of artificial intelligence (AI) chatbots for medical queries expands, their reliability may vary as models evolve. We longitudinally assessed the quality, reliability, and readability of information on temporomandibular disorders (TMD) gen...
One of the key limitations of AI chatbots is the lack of human-like nonverbal communication. Although there are many research studies on video or audio emotion recognition for detecting human emotions, there is no research that combines video, audio,...
Background: The expanding interest in chatbots within the medical domain underscores the imperative for a comprehensive understanding of their capabilities and limitations, particularly in the context of anatomical education. Chatbots possess the pot...
In the realm of educational assessment, the integration of artificial intelligence (AI) offers a promising pathway for the development of robust evaluations. This study explores the application of AI chatbots in crafting and validating examinations t...
The growing prevalence of AI chatbots in everyday life has prompted educators to explore their potential applications in promoting student success, including support for classroom engagement and communication. This exploratory study emerged from seme...
A learning management system (LMS) plays a crucial role in supporting students’ educational activities by centralized platforms for course delivery, communication, and student support. Recently, many universities have integrated chatbots into t...
This project aims to develop an interactive control system for an autonomous service robot using an ROS (robot operating system). The system integrates an intuitive web interface and an interactive chatbot supported by Google Gemini to enhance the co...
Background: Healthcare chatbots have emerged as a promising application of artificial intelligence in healthcare, offering potential benefits in accessibility, efficiency, and patient engagement. However, despite their growing adoption, limited resea...
The novel coronavirus (COVID-19) pandemic is rampant around the world, and teachers and students are unable to attend physical classes in the midst of a serious outbreak. This study aims to design a user-friendly, educational chatbot application inte...
Background/Objectives: Antimicrobial resistance represents a growing global health crisis, demanding innovative approaches to improve antibiotic stewardship. Artificial intelligence (AI) chatbots based on large language models have shown potential as...
In an era where individuals experience increasing stress and burnout from workplace and societal pressures, the growing adoption of digital interventions (e.g., AI chatbots) has been accompanied by increasing interest in psychological and emotional w...
The healthiness of food can become a weakness of food delivery app services. Hence, this research aims to examine the relationships among health risk, fatigue, loyalty, nutrition disclosure, and chatbot information in the context of food delivery app...
Background and Objective: Large language model (LLM)–based chatbots are increasingly utilized by postpartum individuals seeking guidance on breastfeeding. However, the chatbots’ content quality, readability, and alignment with clinical gu...
Context. The grocery sector is undergoing a massive shift in consumer behavior, with global chatbot usage projected to reach 8.4 billion units by 2024—surpassing the total human population—and online grocery revenue per shopper expected t...
Background/Objectives: Testicular cancer is one of the most common malignancies affecting young adult males. With the rise in artificial intelligence (AI) platforms, many patients seek health information online. Yet chatbot responses specific to test...
Digital mental health resources have expanded rapidly in the wake of the COVID-19 pandemic, offering new opportunities to improve access to mental healthcare through technologies such as AI chatbots, mobile apps, and online platforms. Despite this gr...
Introduction: Large language models (LLMs) are increasingly applied in healthcare, yet their diagnostic accuracy in endodontics remains underexplored. This study evaluated the performance of four chatbots—OpenAI GPT-4o, Microsoft Copilot, Googl...
The study examines how secondary school students interacted with an AI-powered educational chatbot, MyBotBuddy, while working on a programming task, and how observed dialogue structures were associated with differences in pre- to post-test performanc...
As chatbot technology becomes increasingly prevalent across a wide range of industries, it is crucial to explore the factors that shape user satisfaction with this AI-driven innovation. This research provides insights into how age and gender impact u...
This study presents the development of an AI-powered chatbot designed to facilitate accurate and efficient retrieval of information from the FDA drug labeling documents. Leveraging OpenAI’s GPT-3.5-turbo model within a controlled, document-grou...
Background: History-taking is a core clinical competency in Korean medicine diagnostics, but conventional training methods such as peer role-play and standardized patient-based education have limitations in providing repeated, individualized, and sca...
Background/Objectives: Artificial Intelligence (AI)-based chatbots such as ChatGPT are easily available and are quickly becoming a source of information for patients as opposed to traditional Google searches. We assessed the quality of information on...
This paper addresses the opportunities and risks of integrating Large Language Models (LLMs) into structural engineering. Exclusive reliance on LLMs is inadequate in this field, because their probabilistic nature can lead to hallucinations and inaccu...
Technology-assisted emotion analysis opens new possibilities for the early identification of risk behaviors that may impact the well-being of university students, contributing to the creation of healthier, safer, and more proactive educational enviro...
Kidney transplantation is a critical treatment option for end-stage kidney disease patients, offering improved quality of life and increased survival rates. However, the complexities of kidney transplant care necessitate continuous advancements in de...
A key factor for successfully implementing gamified learning platforms is making students interact with the system from multiple digital platforms. Learning platforms that try to accomplish all their objectives by concentrating all the interactions f...
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