Next Article in Journal
Investigation of Flow, Erosion, and Sedimentation Pattern around Varied Groynes under Different Hydraulic and Geometric Conditions: A Numerical Study
Previous Article in Journal
Brine Recycling from Industrial Textile Wastewater Treated by Ozone. By-Products Accumulation. Part 2: Scaling-Up
Article Menu
Issue 2 (February) cover image

Export Article

Open AccessArticle
Water 2019, 11(2), 234;

Ask Diana: A Keyword-Based Chatbot System for Water-Related Disaster Management

Department of Civil and Construction Engineering, National Taiwan University of Science and Technology, Taipei 10607, Taiwan
Department of Civil Engineering, National Taiwan University, Taipei 10617, Taiwan
Department of Civil and Environmental Engineering, University of Alberta, Edmonton, AB T6G 2R3, Canada
Author to whom correspondence should be addressed.
Received: 4 January 2019 / Revised: 18 January 2019 / Accepted: 28 January 2019 / Published: 30 January 2019
(This article belongs to the Section Hydrology)
Full-Text   |   PDF [4116 KB, uploaded 30 January 2019]   |  


This research developed a keyword-based chatbot system, Ask Diana, for water-related disaster management. Disaster management has been considered difficult and tedious due to the complex characteristics of disaster-related data. To deal with this problem, this research developed a chatbot system with a water-related disaster database, a user intent mechanism, and an intuitive mobile-device-based user interface. With such a system, users are able to access important data or information they need for decision making by directly asking the proposed chatbot or operating the image-based menus. The system was validated through a usability test and a six-month field test. The results demonstrated that Ask Diana can help related personnel access disaster data intuitively and develop corresponding response strategies efficiently. View Full-Text
Keywords: chatbot; disaster management; decision support; water-related disaster chatbot; disaster management; decision support; water-related disaster

Figure 1

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

Share & Cite This Article

MDPI and ACS Style

Tsai, M.-H.; Chen, J.Y.; Kang, S.-C. Ask Diana: A Keyword-Based Chatbot System for Water-Related Disaster Management. Water 2019, 11, 234.

Show more citation formats Show less citations formats

Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Related Articles

Article Metrics

Article Access Statistics



[Return to top]
Water EISSN 2073-4441 Published by MDPI AG, Basel, Switzerland RSS E-Mail Table of Contents Alert
Back to Top