Chatbots with personality have been shown to affect engagement and user subjective satisfaction. Yet, the design of most chatbots focuses on functionality and accuracy rather than an interpersonal communication style. Existing studies on personality-...
This study examines technology effectiveness for industry demand in which artificial intelligence (AI) is applied in the financial sector. It summarizes prior studies on chatbot and customer service and investigates theories on acceptance attitudes f...
The recent past has witnessed a growing interest in technologies for creating chatbots. Advances in Large Language Models for natural language processing are underpinning rapid progress in chatbot development, and experts predict revolutionary change...
24 March 2026
Chatbots have spurred keen academic interest in the last decade, with researchers focusing primarily on the factors impacting chatbot adoption by consumers. Based on a systematic literature review (SLR) of 202 selected peer-reviewed papers published...
28 October 2024
In the online shopping context, brands aim to achieve a high level of profit by providing better customer satisfaction by using various artificial intelligence tools. They try creating a satisfactory customer experience by creating a system that prov...
This comprehensive critical review critically examines the ethical implications associated with integrating chatbots into nephrology, aiming to identify concerns, propose policies, and offer potential solutions. Acknowledging the transformative poten...
Chatbots have become increasingly popular in the healthcare industry. In the area of preventive care, chatbots can provide personalized and timely solutions that aid individuals in maintaining their well-being and forestalling the development of chro...
5 May 2021
This study describes the chatbot journey and focuses on its implementation within the digital marketing strategy in the first part of a company’s sales funnel. The main goal was to apply a chatbot via Facebook Messenger supported by the ManyChat plat...
Context: In cancer centres and hospitals particularly during the pandemic, there was a great demand for information, which could hardly be handled by the limited manpower available. This necessitated the development of an educational chatbot to disse...
The development of artificial intelligence in recent years has promoted the use of chatbot technology in sustainable education. Many studies examined the effect of chatbots on learning outcomes. However, scant studies summarized the effectiveness of...
1 March 2023
The main objective of this article is to investigate the factors that influence customers’ intention to reuse chatbot-based services. The study employs a combination of the technology acceptance model (TAM) with other contributions in the liter...
This study presents a comparative evaluation of the usability of an intelligent chatbot implemented in a childcare center management system, focusing on the impact of a prompt-enhanced conversational configuration on user experience. The Chatbot Usab...
Chatbots are computer programs that mimic human conversation using text or voice or both. Users’ acceptance of chatbots is highly influenced by their persona. Users develop a sense of familiarity with chatbots as they use them, so they become m...
Chatbot technologies have made our lives easier. To create a chatbot with high intelligence, a significant amount of knowledge processing is required. However, this can slow down the reaction time; hence, a mechanism to enable a quick response is nee...
This article explores the potential of Artificial Intelligence (AI) chatbots for creating positive change by supporting customers in the digital realm. Our study, which focuses on the customer and his/her declarative psychological responses to an int...
Educational institutions commonly receive numerous student requests regarding various services. Given the large population of students in a college, it becomes extremely overwhelming for the staff to address the inquiries of all the students while de...
Kidney transplantation is a critical treatment option for end-stage kidney disease patients, offering improved quality of life and increased survival rates. However, the complexities of kidney transplant care necessitate continuous advancements in de...
Background: Artificial intelligence (AI)-based chatbots have shown promise in providing counseling to patients with metabolic dysfunction-associated steatotic liver disease (MASLD). While ChatGPT3.5 has demonstrated the ability to comprehensively ans...
A rule-based chatbot is a type of chatbot that responds by matching users’ queries with pre-defined rules. In e-learning, chatbots can enhance the learning experience by assisting teachers in delivering learning materials pleasantly. This resea...
Interactivity has been a very sought-after feature in professional journalism ever since the media industry transitioned from print into the online space. Within this context, chatbots started to infiltrate the media sphere and provide news organizat...
Currently, AI-designed systems in which, given a certain input or prompt, the system returns an output or response are becoming very popular. A chatbot is an example of this kind of system. However, human beings, besides processing the input stimuli...
Chatbots have gained widespread popularity for their task automation capabilities and consistent availability in various domains, including education. However, their ability to adapt to the continuously evolving and dynamic nature of knowledge is lim...
The rapid expansion of digital news sources has necessitated intelligent systems capable of filtering, analyzing, and deriving meaningful insights from vast amounts of information in real time. This study presents an AI-driven chatbot designed for re...
Background/Objectives: The evolution of digital technology enhances the broadening of a person’s intellectual growth. Research points out that implementing innovative applications of the digital world improves human social, cognitive, and metac...
The digital transformation has created an environment that fosters the development of effective chatbots. Through the fusion of artificial intelligence and data, these chatbots have the capability to provide automated services, optimize customer expe...
In recent years, gradual improvements in communication and connectivity technologies have enabled new technical possibilities for the adoption of chatbots across diverse sectors such as customer services, trade, and marketing. The chatbot is a platfo...
Modern businesses increasingly rely on chatbots to enhance customer communication and automate routine tasks. The research aimed to determine the optimal configurations of a telecommunications chatbot on the Rasa Pro platform, including the selection...
Background: The expanding interest in chatbots within the medical domain underscores the imperative for a comprehensive understanding of their capabilities and limitations, particularly in the context of anatomical education. Chatbots possess the pot...
The use of chatbots in news media platforms, although relatively recent, offers many advantages to journalists and media professionals and, at the same time, facilitates users’ interaction with useful and timely information. This study shows th...
AI-controlled chatbots have been used in travel services for some time and range from simple hotel reservations to personalized travel recommendations. However, the acceptance of chatbots compared to human interlocutors has not yet been extensively s...
The aim of the current study was to identify the factors influencing teachers’ acceptance of using chatbots in education. To achieve this, we employed the descriptive method, applying the conceptual framework of the unified theory of acceptance...
Language learners increasingly rely on intelligent digital tools to supplement their learning experiences, yet existing chatbots often provide limited support, lacking adaptability, personalization, or domain-specific intelligence. This study introdu...
Technology has revolutionized various industries; notably, chatbots impact healthcare through the efficient streamlining of medical procedures, cost reductions, and improved accessibility to healthcare services. Consequently, understanding how to pro...
The use of generative artificial intelligence (GenAI) chatbots in brands is growing exponentially, and higher education institutions are not unaware of how such tools effectively shape the attitudes and behavioral intentions of students. These chatbo...
The disruptive innovation of artificial intelligence (AI) chatbots is affecting educational dominance, which must be considered by higher educational institutions. Open and Distance Learning (ODL) becomes imperative for the effective and interactive...
Background/Objectives: The integration of AI chatbots in nursing education, particularly in simulation-based learning, is advancing rapidly. However, there is a lack of structured evaluation models, especially to assess AI-generated simulations. This...
In today’s society, many families do not have children due to various reasons. The reasons include the pressure brought by childcare, and that double-income families do not have time to raise children, especially novice parents who will retreat...
Nowadays, museums are developing chatbots to assist their visitors and to provide an enhanced visiting experience. Most of these chatbots do not provide a human-like conversation and fail to deliver the complete requested knowledge by the visitors. T...
The integration of generative artificial intelligence (GenAI) in higher education has opened new avenues for enhancing academic writing through student–chatbot interactions. While initial research has explored this potential, deeper insights in...
Objectives: This study aims to make radiotherapy knowledge regarding healthcare accessible to the general public by developing an AI-powered chatbot. The interactive nature of the chatbot is expected to facilitate better understanding of information...
Chatbots have been used as a digital interactive learning tool in education. Designing a chatbot for young students has challenges in their capability to formulate sentences by typing. Teachers have a challenge to develop a chatbot for desired purpos...
Accurate generative chatbots are usually trained on large datasets of question–answer pairs. Despite such datasets not existing for some languages, it does not reduce the need for companies to have chatbot technology in their websites. However,...
A conversation is based on internal knowledge that the participants already know or external knowledge that they have gained during the conversation. A chatbot that communicates with humans by using its internal and external knowledge is called a kno...
This paper presents the design of a multimodal chatbot for use in an interactive theater performance. This chatbot has an architecture consisting of vision and natural language processing capabilities, as well as embodiment in a non-anthropomorphic m...
Digital interventions for increasing physical activity behavior have shown great potential, especially those with social media. Chatbots, also known as conversational agents, have emerged in healthcare in relation to digital interventions and have pr...
A key factor for successfully implementing gamified learning platforms is making students interact with the system from multiple digital platforms. Learning platforms that try to accomplish all their objectives by concentrating all the interactions f...
This paper introduces the implementation of a chatbot on the web portal of a higher education institution, aiming to enhance student interaction and provide seamless access to information and support services. With the increasing reliance on digital...
Anxiety disorders are among the most prevalent mental health conditions globally, causing significant personal and societal burdens. Traditional therapies, while effective, often face barriers such as limited accessibility, high costs, and the stigma...
A chatbot is a technological tool that can simulate a discussion between a human and a program application. This technology has been developing rapidly over recent years, and its usage is increasing rapidly in many sectors, especially in education. F...
Online parenting training programs have shown to be effective. However, no studies on parent training programs delivered through chatbots have been reported yet. Aim. This study aims to assess the feasibility of delivering parenting skills through a...
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