47 Results Found

Theme hotels are becoming popular because of their fascinating characteristics, within which, theme hotels that feature green practices have become a niche market in the highly competitive hotel industry. Despite past research demonstrating that the...

Psychological and neuroscientific research reveals that individuals perceive the external world through two distinct systems: the conscious rational system and the unconscious experiential system. This paper examines the formation of customer experie...

Despite the acknowledged connection between physical environment and human behavior, the literature often underestimates the crucial role of hotel spatial layout and its relation to other factors in shaping customer loyalty. The layout of theme hotel...

Although esports-themed hotels have rapidly emerged as a technology-driven segment of smart hospitality, empirical research on their customer experience and satisfaction formation remains limited. Drawing on schema theory and expectancy violations th...

Online customer reviews have become a significant information source for scholars and practitioners to understand customer experience and its association with their satisfaction to maintain the sustainable development of relative industries. Thus, th...

This paper researches aspects of affirmation of intangible heritage and the valorisation of viniculture through themed wine hotels that offer integral wine experiences as well as satisfy tourists’ needs for individualism. This paper aims to exp...

The study aims to contribute to tourism literature and the Norwegian hospitality industry by integrating and mapping guests’ green hotel experiences. Hence, the study deploys mix-methods to aid in depicting guest preferences and perspectives on...

The COVID-19 pandemic has significantly impacted the tourism and hospitality industry. This study aims to reconceptualize the concept of customer perceived value (CPV) in Isfahan’s five-star hotels during the pandemic using the grounded theory...

The health experience is a crucial component of the customer experience that must not be overlooked. The sustainable development of the hospitality industry is affected by consumers’ health experiences in many aspects. As a part of the hospital...

The spotlight on “smart and green” has never been so bright and, within the hotel sector, emphasis on opportunities such as sustainability and digitisation are quickly shaping the agenda. This paper explores key components of the “s...

Although several studies have researched the hotel employees’ environmental behavior, none has addressed the hotel employees’ perception of their respective hotels’ sustainability practices. This study aims to investigate the sustai...

This study employs a mixed-methods research design to explore the architectural design and service factors influencing consumer choices in three-star hotels in Hua Hin District, Prachuap Khiri Khan Province. Initial data were gathered through in-dept...

Hotel chains are reported as one of the most energy-intensive sectors and a growing number of international studies on this theme have been developed. This research aims to understand energy use and some of its key factors in hotel chains worldwide....

Although food waste management has been significant for all stakeholders from all industries globally, research in hospitality food waste management and practices still needs to be further studied, especially in five-star hotels in developing countri...

The objective of this study was to explore the impact of adopting eco-innovation on the performance of companies in the hotel sector in Brazil, since a large part of the growth in this sector is evidenced by concern for the environment, which is also...

Sustainability has become a strategic priority in the hospitality sector, particularly in luxury hotels where environmental responsibility must be balanced with high service quality. This study explores hotel managers’ perceptions and experienc...

The literature on water use in hotels has identified numerous determinants of water consumption, but a consensus has yet to be reached on the influence of some of these factors. This article aims to enhance the current research framework on water use...

Climate change is the most serious threat that the modern world has ever faced. This has led to increasing attention from the government, industries, researchers, and practitioners on the theme of green practice. Due to the heightened awareness of cl...

Tourism is currently one of the main sectors of profit for the worldwide economy. This study aims to explore ethics and sustainability in employer branding applied in the hotel industry, which is intended to correlate these very current and little-ex...

This study highlights the importance of managing and analyzing customer reviews to gain a competitive advantage and improve customer experience in the hospitality industry. In this context, a deep learning-based sentiment analysis system of hotel cus...

In the digital tourism marketplace, online reviews have become a decisive source of information for travelers who cannot directly assess the quality of hospitality services before purchase. However, it remains unclear how service-related and sustaina...

Background: Despite the increase in tourism revenues, management in the hospitality industry faces constant challenges for profit maximization. In this way, the aim of this study is to analyze management accounting (MA) research applied to the Portug...

This study conducts a bibliometric analysis of online customer and hotel review research, aiming to provide insights into where each field comes from, stands now and ought to go in the future. In particular, this study examines how the existing resea...

Since November 2022, the use of generative artificial intelligence (GAI) technology has increased in many customer service industries. However, little is known about AI’s language choices and meaning-making resources compared to human responses...

International Conference and Expo on Microbiology (Microbiology 2019) organized by Coalesce Research Group was held on November 18–19, 2019 at Hotel Novotel Barcelona Sant Joan Despi, Barcelona, Spain. The conference highlighted the theme, &ldq...

This study aims to develop a deeper understanding on talent management strategies to encourage employee engagement in the tourism industry of the Middle East during and after COVID-19 and further to reveal the impacts of employee engagement on custom...

The International Conference and Addiction, Psychiatry and Mental Health (Addiction 2019) organized by the Coalesce Research Group was held on 11–12 November 2019 at Hotel Mercure Roma West, Rome, Italy. The conference highlighted the theme, &l...

Tourism demand is critical for the hospitality industry and is influenced by a set of continuously changing factors. The tourism and hospitality industries play a critical role in many regions and countries, supporting the local economy, providing em...

This study examines how major global hotel groups construct sustainability through corporate communication, assessing both the thematic content and the internal coherence of their Environmental-Social-Governance (ESG) narratives. The research questio...

Chris Cornell was a guitarist, singer, songwriter, and pioneer of grunge music. Cornell struggled with mental illness and addiction and incorporated these themes into his song lyrics. At age 52, Cornell died by suicide in his hotel bathroom following...

This study performs content analysis of consumer empirical research dealing with sustainability issues in hospitality marketing literature during the outbreak of COVID-19. Papers published in the Social Sciences Citation Index (SSCI) ranked hospitali...

The ecological crisis that emerged rapidly in the 2000s because of vertiginous economic growth is still one of the dominant themes today. This unprecedented phenomenon has led to intense political-economic and social tensions over reconsidering the p...

Hotel executives publicly describe generative AI (GenAI) as their route out of dependence on online travel agencies (OTAs), while OTAs treat the same technology as a threat to be absorbed. The emerging disclosure literature cannot detect this opposit...

Safeguarding water resources in tourism contributes to the achievement of the United Nations Sustainable Development Goals (SDGs) and to the wider 2030 Agenda for Sustainable Development. However, sustainable management of water, in order to address...

The offer of a wide range of services has given consumers several options to meet their needs. Therefore, in coherence with the competition between companies, they need to adopt processes and measures that they can perceive as consumers’ needs...

Health tourism, a sector that has gained increasing global attention, particularly in the context of sustainable development, is poised for significant growth even in the face of the COVID-19 pandemic. This study investigates the challenges faced by...

The French Society for Toxinology (SFET) held its 31st annual meeting (RT31) on 1–2 December 2025 at Hôtel Le Saint Paul in Nice, France, on the famous French Riviera. The meeting, which gathered 75 participants from around the world, was...

The French Society of Toxinology (SFET) held its 30th Annual Meeting (RT30) on 2–3 December 2024 at Hôtel Le Saint Paul in Nice, France, on the beautiful French Riviera. It was the first time that the event was organized outside of Paris....

Inbound tourism plays an important role in local economies. To stimulate local economies, it is necessary to attract foreign tourists to various areas of a country. This research aims to develop a method of extracting the locations of tourist destina...

This manuscript investigates the cultural and educational dimensions of murals and graffiti in the ruins of the Aliko Hotel on Naxos Island. Moving beyond their aesthetic value, these artworks are examined as conduits for complex sociocultural and ed...

Growing environmental pressures have increased interest in zero-waste practices within the hospitality industry, while digital platforms have become key spaces where such practices are interpreted and debated. However, limited research has examined h...

Generation Z is becoming a dominant market segment and an essential source of talent in the hospitality industry. Their digital fluency, sustainability expectations, and preference for meaningful and personalized experiences are increasingly reshapin...

The digital transformation age introduces cybersecurity threats into the hospitality industry by increasing the exposure and vulnerability of hospitality firms’ data and systems to hackers. The hospitality industry is a diverse segment of the s...

In this paper, we explore the potential applications of Optical Wireless Communications in the tourism industry, considering both indoor and outdoor scenarios and different transmission speeds. They range from high-speed atmospheric outdoor links (Fr...

Homelessness is characterised by a wide range of risk factors of a multidimensional and unstable nature. The COVID-19 pandemic intensified these risk factors associated with homelessness but also prompted the development of prevention and care action...

People experiencing homelessness (PEH) faced unique challenges during the COVID-19 pandemic, including changes to accommodation availability, societal restrictions impacting access to essentials like food, and services moving to online and remote acc...

The Hospital Safety Index is a tool developed by the World Health Organization and the Pan American Health Organization in 2008 and updated in 2015. Although it is the most widely used instrument of its kind to assess the level of hospital preparedne...