Topic Editors

Prof. Dr. Thorsten Merkle
Institute for Facility Management, ZHAW Zurich University of Applied Sciences, 8400 Winterthur, Switzerland
Prof. Dr. Kayhan Tajeddini
Institute for International Strategy, Tokyo International University, Saitama 350-1197, Japan

Sustainability in Hospitality and Tourism Management

Abstract submission deadline
31 December 2022
Manuscript submission deadline
31 March 2023
Viewed by
21333

Topic Information

Dear Colleagues,

The tourism and hospitality industry has been ever growing and continues to maintain its importance, despite effects of the ongoing COVID-19 pandemic. Whilst a shift to more sustainable tourism development could only be achieved in niche offerings in the past, the present pandemic situation has allowed many destinations and industry players an (involuntary) break. As tourism industries develop, significant impacts on natural resources, consumption patterns, pollution levels, and social systems could be experienced. Consumers are becoming more and more aware of the impact they are causing (both positive and negative), and sustainability is becoming an important aspect of daily purchase and consumption decisions. In light of the current state of the planet, tourism and hospitality need to actively transform into sustainable industries to the maximum extent possible. Thus, stakeholders need to take into consideration a suitable balance between the three key dimensions: the environmental, the economic, and the socio-cultural. This topic will shed light on sustainable development in hospitality and tourism, addressing the three pillars of sustainability (economical, ecological, and socio-cultural). The focus is to be considered particularly wide, in order to include industry aspects from across the value chain. Papers selected for this Topic will undertake a rigorous peer review process.

Suitable topics include, but are not limited to, the following:

  • Technology and sustainability in Hospitality and Tourism Management;
  • Innovation for sustainability in Hospitality and Tourism Management;
  • Sustainability and Marketing in Hospitality and Tourism Management;
  • Regional development through sustainability in Hospitality and Tourism Management;
  • Sustainable consumer behavior in Hospitality and Tourism Management;
  • Sustainable economy in Hospitality and Tourism Management;
  • Creating business value through sustainable marketing strategies in Hospitality and Tourism Management;
  • Development and management of Regenerative Food Systems;
  • Green marketing and environmental management in Hospitality and Tourism Management;
  • Business model and theories in sustainable development in Hospitality and Tourism Management

Prof. Dr. Thorsten Merkle
Prof. Dr. Kayhan Tajeddini
Topic Editors

Participating Journals

Journal Name Impact Factor CiteScore Launched Year First Decision (median) APC
Administrative Sciences
admsci
- 3.4 2011 19.3 Days 1400 CHF Submit
Journal of Risk and Financial Management
jrfm
- - 2008 19.6 Days 1200 CHF Submit
Sustainability
sustainability
3.889 5.0 2009 16.7 Days 2000 CHF Submit
Tourism and Hospitality
tourismhosp
- - 2020 16.1 Days 1000 CHF Submit
Urban Science
urbansci
- - 2017 14.4 Days 1200 CHF Submit

Preprints is a platform dedicated to making early versions of research outputs permanently available and citable. MDPI journals allow posting on preprint servers such as Preprints.org prior to publication. For more details about reprints, please visit https://www.preprints.org.

Published Papers (26 papers)

Order results
Result details
Journals
Select all
Export citation of selected articles as:
Article
Accessible Tourism and Formal Planning: Current State of Istria County in Croatia
Adm. Sci. 2022, 12(4), 181; https://doi.org/10.3390/admsci12040181 - 29 Nov 2022
Abstract
When the number of older people and the number of families with young children (babies and toddlers) are counted in the total share of persons with disability it is clear that a significant share of people in the world’s tourist market face various [...] Read more.
When the number of older people and the number of families with young children (babies and toddlers) are counted in the total share of persons with disability it is clear that a significant share of people in the world’s tourist market face various obstacles to achieving their fundamental human rights in accessing tourist destinations and related infrastructure. These segments of the market encounter various challenges when they do travel, while many refrain from travelling at all. The theoretical framework examines the concept of accessible tourism and provides a review of the necessary preconditions for forming such a tourist offer available to everyone. Contrary to common belief, accessible tourism surpasses the issues of mobility, as it also includes people with mental, mood, vision, speech, hearing, stroke and other conditions. Examples of good practice are also provided as an incentive for the design and implementation of future inclusive projects, representing the aim of this paper. Research featuring various categories of the tourism offer available to everyone on the case study of Istria County is also presented. The analysis compares major towns in Istria County and the degree of their adaptation to the needs of this market segment, where many practical implications have emerged. The concept of accessibility lies on three key pillars: physical, informative and service based. Thus, removing physical barriers, incorporating the principles of universal design into every new building’s design, as well as educated staff for formulating and implementing strategies and other plans, are key factors in creating additional tourist value. It is fundamental to include people with disabilities in tourism and in society. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
The Nexus between Environmentally Sustainable Practices, Green Satisfaction, and Customer Citizenship Behavior in Eco-Friendly Hotels: Social Exchange Theory Perspective
Sustainability 2022, 14(19), 12791; https://doi.org/10.3390/su141912791 - 07 Oct 2022
Abstract
Recently, with increasing customer awareness about environmental issues, guests staying in hotels and potential consumers are more and more concerned about environmentally sustainable practices and their associated consequences. From the hotel industry perspective, empirical studies conducted on the association between customer citizenship behavior [...] Read more.
Recently, with increasing customer awareness about environmental issues, guests staying in hotels and potential consumers are more and more concerned about environmentally sustainable practices and their associated consequences. From the hotel industry perspective, empirical studies conducted on the association between customer citizenship behavior (CCB) and environmentally sustainable practices (ESPs) with the existence of green satisfaction (GS) are scarce. Consequently, the primary aim of the current study is to investigate the impact of ESPs on GS and CCB in a sample of five-star eco-friendly hotels in Egypt, as well as exploring the potential mediative role of GS in the relationship between CCB and ESPs. Additionally, we attempt to empirically determine to what extent GS directly impacts CCB. The study suggests a conceptual model for testing four hypothesized relationships between ESPs, GS, and CCB. Structural equation modeling (SEM) with bootstrapping was employed for testing our hypotheses. The findings of the study confirmed the significant positive impacts of ESPs on GS and CCB. Further, GS significantly and positively affects CCB. Moreover, GS partially mediates the relationship between CCB and ESPs. Given the study findings, some practical implications for improving GS and boosting CCBs in the green/eco-friendly hotel industry context are suggested. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Indicators of Geographic Potential and Business Opportunities for the Development of Active Tourism: Kayaking in Poland
Sustainability 2022, 14(17), 10872; https://doi.org/10.3390/su141710872 - 31 Aug 2022
Abstract
Poland’s natural and geographical features, including an abundance of rivers and lakes, create favorable conditions for the development of kayaking tourism. Poland is one of the leading European countries in terms of the number of kayaking trails. The aim of this study was [...] Read more.
Poland’s natural and geographical features, including an abundance of rivers and lakes, create favorable conditions for the development of kayaking tourism. Poland is one of the leading European countries in terms of the number of kayaking trails. The aim of this study was to propose indicators for assessing the potential of Poland’s water resources for the development of kayaking activities. This research was pursued in several stages. The number of rivers where kayaking tours are organized was determined in the first stage of the study. Indicators describing the potential of the existing water bodies for the promotion of kayaking tourism were proposed in the second stage. The study produced surprising results. The number of kayaking tour operators has increased considerably in recent years, and new water tourism centers have been established in the vicinity of large urban areas. The popularity of well-established kayaking destinations in Warmia-Masuria, Podlasie and Western Pomerania, i.e., Polish regions with considerable potential for the development of water tourism, has declined. The study revealed that the success of kayaking businesses is presently determined by other factors, and further research is needed to identify these determinants. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
The Effect of Green Self-Identity on Perceived Image, Warm Glow and Willingness to Purchase: A New Generation’s Perspective towards Eco-Friendly Restaurants
Sustainability 2022, 14(17), 10539; https://doi.org/10.3390/su141710539 - 24 Aug 2022
Abstract
Compared to other generations, Generation Z (Gen Z) tend to be more concerned with environmental problems, prefer healthier food options, and are willing to pay premium prices for eco-friendly food products. Until now, however, this market segment had not been the focus of [...] Read more.
Compared to other generations, Generation Z (Gen Z) tend to be more concerned with environmental problems, prefer healthier food options, and are willing to pay premium prices for eco-friendly food products. Until now, however, this market segment had not been the focus of any sustainability research in the restaurant context. The present study fills this gap while exploring if green self-identity (one’s alignment with environmental concerns) influences perceptions of green restaurants (one’s perceived image of green restaurants) and warm glow feeling (one’s good feeling from patronizing green restaurants), which in turn affect willingness to pay. Data was collected from 388 Gen Z participants through a questionnaire survey, and covariance-based structural equation modeling (CB-SEM) was used to examine the study’s model. The results indicate warm glow is generated when individuals with green self-identity acknowledge restaurants are using green practices, which in turn influences their willingness to pay at green restaurants. Additionally, the findings of this study advance the theoretical viewpoints for social exchange theory (SET), identity theory, and green consumption in the restaurant industry. For practical implementation, restaurateurs can improve their businesses by developing their green image, initiating green design, and incorporating eco-friendly activities to enhance patrons’ dining experience. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Parasocial Interaction, Destination Personality Fit and Consumers’ Behavioral Intentions: The Case of TV Shopping
Sustainability 2022, 14(15), 9476; https://doi.org/10.3390/su14159476 - 02 Aug 2022
Abstract
This study examines whether a TV shopping host’s introduction and promotion on a tourism destination could develop viewers’ parasocial interaction (PSI) with that host and thus influence viewers’ behavioral intentions on that destination. In addition, moderating effects of two factors (self-destination personality fit [...] Read more.
This study examines whether a TV shopping host’s introduction and promotion on a tourism destination could develop viewers’ parasocial interaction (PSI) with that host and thus influence viewers’ behavioral intentions on that destination. In addition, moderating effects of two factors (self-destination personality fit and host-destination personality fit) on the relationship between the TV viewers’ parasocial experience with a TV host (PSI) and the viewers’ behavioral intentions on the advertised destination are tested. Data were collected from 310 TV shopping customers in Taiwan using a self-administrated questionnaire. Simple linear regression and hierarchical regression techniques were implemented to test the proposed hypotheses. Findings indicate that PSI between a TV host and TV viewers is strongly correlated with the significant positive behavioral intentions of viewers. In addition, self-destination and host destination personality fits were both reinforcements of the positive impact that PSI has on TV viewers’ behavioral intentions. Findings and data collected from this study would yield useful practical implications for tourism marketers in terms of wisely selecting a TV host and utilizing a TV host’s parasocial interaction with audiences to increase audiences’ behavioral intention on the promoted destination. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Proposal for a Framework to Develop Sustainable Tourism on the Santurbán Moor, Colombia, as an Alternative Source of Income between Environmental Sustainability and Mining
Sustainability 2022, 14(14), 8728; https://doi.org/10.3390/su14148728 - 16 Jul 2022
Abstract
The main goal of this paper was to propose a program to develop sustainable tourism at Santurbán moor in Colombia. This would open new paths toward economic growth for the communities inhabiting this sector who are currently facing a serious dilemma. First, the [...] Read more.
The main goal of this paper was to propose a program to develop sustainable tourism at Santurbán moor in Colombia. This would open new paths toward economic growth for the communities inhabiting this sector who are currently facing a serious dilemma. First, the moor is an area of vital importance to the sustainability of more than two million people, who depend on water generated in the area. On the other hand, this land contains great mineral wealth and agricultural resources. This has generated an already long-lasting conflict of interest between environment conservation and the possible economic exploitation of the Santurbán moor through industrial mining. To this end, we conducted bibliographic research on sustainable tourism, specifically with scientific ends, that considered the potential of this area for its implementation. Prospective methodology was applied, beginning with the selection of a panel of experts to identify the most important external and internal variables that could affect the area. Then, Impact Matrix Cross-Reference Multiplication Applied to a Classification (MICMAC) software was used to identify the correlation between the different actors and their possible contributions. As a result of this research, a proposal is presented that is focused on the needs of the community living in the area, as supported by science and the academic community, and by the use of Industry 4.0 and related new technologies. This strategy could be used in other protected areas in Colombia, or throughout the world, that are currently being visited by tourists who, maybe unwillingly, are actually putting the sustainability of these areas at risk. In the future, this strategy will be consolidated and will lead to technological applications. This will allow tourists to enjoy protected places without threatening the conservation of these habitats. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Energy Use and Its Key Factors in Hotel Chains
Sustainability 2022, 14(14), 8239; https://doi.org/10.3390/su14148239 - 06 Jul 2022
Abstract
Hotel chains are reported as one of the most energy-intensive sectors and a growing number of international studies on this theme have been developed. This research aims to understand energy use and some of its key factors in hotel chains worldwide. Data were [...] Read more.
Hotel chains are reported as one of the most energy-intensive sectors and a growing number of international studies on this theme have been developed. This research aims to understand energy use and some of its key factors in hotel chains worldwide. Data were collected on variables related to previous research and those present in the Global Reporting Initiative (GRI) framework. The sample was composed by 45 international hotel chains, representing more than 54,000 properties and 7,500,000 rooms. Multiple linear regression was employed to assess how the predictor variables (water use, carbon intensity, RevPAR, and NetRoom) are associated with energy use (dependent variable). It was presented that hotel chains can pass on the price of energy consumption to their guests, increasing their revenue per available room (RevPAR), but the returns in profitability are not being generated. The RevPAR variable maintained a positive relationship, +0.244, with energy use in the first regression model, with R2 adjusted equal to 0.9506, while the net profit per room (NetRoom) presented a negative relationship in both models, −0.0006 and −0.0010, respectively, with R2 adjusted equal to 0.9304 in the second model. Investing in updating their energy systems, hotel chains can contribute to a more sustainable future, build positive marketing, retain guests, and generate a long-run financial return. This research contributes to the scientific literature by confirming relationships and providing evidence among new, and not yet explored, variables. It is expected to create a reference for policies to reduce energy use in hotels and for hotel owners to upgrade their systems. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Spatial Distribution and Accessibility of High Level Scenic Spots in Inner Mongolia
Sustainability 2022, 14(12), 7329; https://doi.org/10.3390/su14127329 - 15 Jun 2022
Cited by 2
Abstract
Based on the data of high-level scenic spots in Inner Mongolia, the methods of the nearest neighbor index, kernel density, accessibility, and spatial autocorrelation are used to systematically sort out the spatial distribution pattern, accessibility, and influencing factors of various types of scenic [...] Read more.
Based on the data of high-level scenic spots in Inner Mongolia, the methods of the nearest neighbor index, kernel density, accessibility, and spatial autocorrelation are used to systematically sort out the spatial distribution pattern, accessibility, and influencing factors of various types of scenic spots. The following conclusions are drawn from the analysis. The spatial distribution of different types of tourist attractions in Inner Mongolia is in a state of “small agglomeration and large dispersion”. The spatial accessibility of different types of tourist attractions in Inner Mongolia is generally poor, and the temporal accessibility presents an inverted U-shaped distribution over time. The county-level accessibility of different types of scenic spots in Inner Mongolia is relatively poor, basically showing an oblique distribution pattern of low in the west and high in the east. The influencing factors of the spatial distribution pattern and accessibility of various scenic spots in Inner Mongolia mainly include the natural environment, transportation network, resource endowment, and economic level. This study proposes an optimal path for accessibility according to the aspects of the design of tourism scenic areas in a circle and the construction of tourist traffic and facilities, as well as the linkage design of tourist routes. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Characterizing the Spatiotemporal Patterns and Key Determinants of Homestay Industry Agglomeration in Rural China Using Multi Geospatial Datasets
Sustainability 2022, 14(12), 7242; https://doi.org/10.3390/su14127242 - 13 Jun 2022
Abstract
Understanding the spatiotemporal patterns and key determinants of rural homestay industry agglomeration is crucial for the well-planning and well-management of rural tourism during the process of rural revitalization in China. By employing multi geospatial datasets, this study investigated the long-term spatiotemporal patterns and [...] Read more.
Understanding the spatiotemporal patterns and key determinants of rural homestay industry agglomeration is crucial for the well-planning and well-management of rural tourism during the process of rural revitalization in China. By employing multi geospatial datasets, this study investigated the long-term spatiotemporal patterns and their key determinants of homestay inns during the period 2004–2019 in Moganshan, a well-known rural tourism destination in Zhejiang Province, China. The kernel density estimation and spatial autocorrelation were integrated to identify the hotspots of rural homestay inns at a fine scale. The key determinants were further uncovered using multiple stepwise regression and logistic regression models. The result shows that the overall growth of homestay inns was slow at the early stage and has progressed rapidly since 2014, with 94.2% of homestay inns newly opened during the period 2014–2019. The first hotspot was located in Moganshan National Park and then spread to the surrounding villages. Three hotspot zones have emerged, including the northern hotspot zone (Sihe-Xiantan), central hotspot zone (Houwu-Park-Liaoyuan), and southern hotspot zone (Ziling-Laoling-Lanshukeng) by 2019. The modeling indicates that government policy was an essential determinant for the increase in homestay inns, followed by entrepreneurship and investment. The new homestay inns were more likely to occur in settlements close to scenic spots, river networks, and cultivated land. Abundant scenic spots and heterogeneous landscapes were also preferred when selecting sites and executing landscape design for homestay inns. Our empirical study has provided practical insights for policy makers, entrepreneurs, and planners for future sustainable homestay industry development. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Towards a Sustainable Metamorphosis of a Small Island Tourism: Dynamizing Capacity Building, Alternating Governance Arrangements, and Emerging Political Bargaining Power
Sustainability 2022, 14(12), 6957; https://doi.org/10.3390/su14126957 - 07 Jun 2022
Abstract
This study examines how local agents (non-profit-seeking actors and residents of Pahawang Island) developed empowering methods to address ecological problems during the island’s transformation from a small, secluded island to a tourist destination. Building capacity through grassroots initiatives, bottom-linked collaboration, and improved political [...] Read more.
This study examines how local agents (non-profit-seeking actors and residents of Pahawang Island) developed empowering methods to address ecological problems during the island’s transformation from a small, secluded island to a tourist destination. Building capacity through grassroots initiatives, bottom-linked collaboration, and improved political bargaining power were critical components, constituting the conceptual framework to analyse the data. The socio-spatial shift in Pahawang Island reflects the nature, degree of involvement, and participation of multiple stakeholders. Slowly and gradually, bottom-up and later bottom-linked institutional efforts were implemented to lay the groundwork for a more sustainable ecology, social economy, and political transformation. Capacity building was dynamized by including it in a social innovation process, bottom-linked governance, and stimulated empowerment, which altered the governance, political bargaining power and policymaking power balance. Under these conditions, collaborative grassroots learning and action efforts can be a virtuous panacea for improving the sustainable governance of small islands, which is frequently disregarded in a neoliberal society. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Review
Operational Resilience as a Key Determinant of Corporate Sustainable Longevity in the Indonesian Jamu Industry
Sustainability 2022, 14(11), 6431; https://doi.org/10.3390/su14116431 - 24 May 2022
Abstract
The jamu (Indonesian traditional herbal drink) industry has grown in popularity because of people’s increased interest in the qualities of herbal remedies for bodily immunity. The COVID-19 pandemic has affected not only the market but also how businesses have managed their supply chains [...] Read more.
The jamu (Indonesian traditional herbal drink) industry has grown in popularity because of people’s increased interest in the qualities of herbal remedies for bodily immunity. The COVID-19 pandemic has affected not only the market but also how businesses have managed their supply chains and production. COVID-19 has been claimed to be a test of a company’s long-term viability. Sustainability refers to a company’s ability to last a long time (corporate longevity). The tug of war between economic prosperity, environmental quality, and social justice that guarantees enterprises are profitable and sustainable is the main issue for companies in developing governance. From a theoretical standpoint, longevity is an intriguing problem. There are two types of corporate longevity: corporate longevity (CL) and corporate sustainable longevity (CSL). Little research has specifically examined the internal aspects of CSL. It necessitates several specific characteristics that all play a role in CSL. This research intends to highlight operational resilience as a crucial predictor of CSL’s significance in the jamu business. Companies that have consistently produced and benefitted from their business operations, before, during, and after the pandemic, have faced challenges of sustainability or longevity. Predecessor independent variables, and moderating or mediating variables, can be used to enable the operational resilience stance. To achieve CSL, the company must know how much it will determine its position in numerous ways in company practice. This study contributes to exploring dimensions and indicators of operational resilience to determine CSL in its relevance to the jamu industry. Different roles for operational resilience in different industry practices are also feasible. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Attribute Framework Validation for Wellness Tourism within the Context of Thailand
Sustainability 2022, 14(10), 5953; https://doi.org/10.3390/su14105953 - 13 May 2022
Cited by 1
Abstract
Background: Research on the theoretical integration of attributes of wellness tourism in the form of the physical, mental, spiritual, and environmental (PMSE) attribute framework and the effect of cultural differences on the framework validation has not been conducted before. Objectives: This study developed [...] Read more.
Background: Research on the theoretical integration of attributes of wellness tourism in the form of the physical, mental, spiritual, and environmental (PMSE) attribute framework and the effect of cultural differences on the framework validation has not been conducted before. Objectives: This study developed and validated the key underlying attributes of the wellness tourism experience framework within the Thailand context. Methods: From reviewing the related literature to identify potential sub attributes under the four dimensions of the PMSE framework, themes were developed using a theory- and prior research-driven method within different cultural contexts. The fitness of the PMSE attribute framework model within the context of Thailand wellness tourism was confirmed through a survey design with a quantitative approach from the generalities of the sample groups. The entire dataset was statistically tested with descriptive statistics and confirmatory factor analysis (CFA). Results and Conclusions: After adjustments, the four-factors with a 28-item model substantiated the data. The results validated that the mental experience dimension accounted for the most variance, with an indicator value of 0.99 in the framework, predicting the effective wellness tourism experience better than the other attributes. Experience design should involve the participation of all stakeholders in the wellness tourism system in terms of managerial contribution. Recommendations for the planning of wellness experiences concerning each four-factor will be investigated in future studies. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Exploiting Technology to Deal with the COVID-19 Challenges in Travel & Tourism: A Bibliometric Analysis
Sustainability 2022, 14(10), 5917; https://doi.org/10.3390/su14105917 - 13 May 2022
Cited by 5
Abstract
This article discusses how travel and tourism organizations, the hardest-hit by the COVID-19 pandemic, have used the technology tools to deal with COVID challenges. Specifically, through a bibliometric literature review of relevant research papers on the topic of tourism and COVID-19, we provide [...] Read more.
This article discusses how travel and tourism organizations, the hardest-hit by the COVID-19 pandemic, have used the technology tools to deal with COVID challenges. Specifically, through a bibliometric literature review of relevant research papers on the topic of tourism and COVID-19, we provide evidence of how COVID-19 has accelerated the adoption and diffusion of various technologies by different stakeholders in the tourism value chain, and we show how these technologies have been used to deal with the challenges posed by COVID-19 pandemic. The review evidences the main research areas and allows to define future directions. Thus, we conclude this article by discussing how COVID-19 offers a unique opportunity for rethinking and renovating the tourism offer through technology. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Residents’ Engagement Behavior in Destination Branding
Sustainability 2022, 14(10), 5852; https://doi.org/10.3390/su14105852 - 12 May 2022
Cited by 4
Abstract
Residents play an important role in the destination branding process. Extant studies have not yet integrated analyses of residents’ engagement behavior and the factors that affect it. In this study, we investigated the influence of place identity, place brand identity, place brand commitment, [...] Read more.
Residents play an important role in the destination branding process. Extant studies have not yet integrated analyses of residents’ engagement behavior and the factors that affect it. In this study, we investigated the influence of place identity, place brand identity, place brand commitment, and perceived benefits of tourism on residents’ engagement behavior (brand ambassadorship behavior, brand citizenship behavior) in destination branding. Derived from a sample of 380 residents of Zhouzhuang, one of China’s most important tourism destinations, the data for this research were analyzed using partial least squares structural equation modeling (PLS-SEM) using SmartPLS 3.3.2. The findings reveal that residents’ emotions towards destinations and brands and the perceived benefits of tourism significantly positively influence brand ambassadorship behavior and brand citizenship behavior. Residents’ engagement behavior in destination branding is influenced by mechanisms of social identity and social exchange. This study reveals the antecedents that affect residents’ engagement behavior in destination branding. The results also provide comprehensive insight into residents’ engagement behavior in destination branding based on social identity and social exchange theories. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
An Analysis of Tourism Demand as a Projection from the Destination towards a Sustainable Future: The Case of Trinidad
Sustainability 2022, 14(9), 5639; https://doi.org/10.3390/su14095639 - 07 May 2022
Cited by 4
Abstract
The objective of this work is to offer an analysis related to tourism demand as a sustainable projection for the tourist destination. The behavior of demand as a key element for subsequent decision-making in management models and strategic proposals for sustainable development centered [...] Read more.
The objective of this work is to offer an analysis related to tourism demand as a sustainable projection for the tourist destination. The behavior of demand as a key element for subsequent decision-making in management models and strategic proposals for sustainable development centered on the tourist destination constitutes the central element of this work. The study is based on an analysis of tourist activity in the city of Trinidad. In accordance with the quantitative paradigm, an analysis of internal and external secondary information on tourism was carried out based on the results of the surveys, interviews, Likert-type scalograms and semantic differentials completed by the actors involved in the tourist activity in the studied territory. Qualitative research, which is considered a subjective view of the actors involved in the work, was also employed. The main indicators of the tourism demand for the destination and the imbalances that cause dissatisfaction are shown, such as the lack of systematic studies on tourism demand and few coordinated actions between the public and private sectors to satisfy it. It is concluded that the character of Trinidad as a Cultural Heritage of Humanity destination continues to exert an important influence on the demand for tourism in the destination. As a result, it is necessary to delve into new proposals to ensure that tourism in the local context is an economically, socially, and environmentally sustainable activity. For this, the lack of coordination between the state and private sectors must be overcome. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Untangling Factors Influencing Women Entrepreneurs’ Involvement in Tourism and Its Impact on Sustainable Tourism Development
Adm. Sci. 2022, 12(2), 52; https://doi.org/10.3390/admsci12020052 - 27 Apr 2022
Abstract
Women’s involvement in tourism has exerted an immense impact on the nation’s economy. The low involvement of women in some countries has sparked the interest of scholars in investigating the factors that influence their involvement. The main purpose of this study was to [...] Read more.
Women’s involvement in tourism has exerted an immense impact on the nation’s economy. The low involvement of women in some countries has sparked the interest of scholars in investigating the factors that influence their involvement. The main purpose of this study was to examine the influence of self-efficacy (SE), perceptions of women’s work (PWW), empowering leadership (EL), and psychological empowerment (PE) on tourism involvement. Consequently, the study determined the impact of tourism involvement in sustainable tourism development (STD). The population of the study was women entrepreneurs from the Saudi Arabia tourism industry. A total of 201 women participated in the study from the selected sample of 300, obtained through convenient sampling. For the data analysis, SPSS and PLS-SEM were employed. The results revealed that PWW, SE, EL, and PE significantly and positively influenced women entrepreneurs’ involvement in tourism (WEIT). Further, WEIT significantly and positively impacted STD. This research is a pioneering work in which a research model was developed to incorporate PWW, SE, EL, PE, tourism involvement, and STD in light of social exchange theory and social identity theory. The findings provide implications for policymakers and academia and contribute to the existing body of knowledge on women’s entrepreneurship, empowerment, tourism, and business management. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Spatial-Temporal Pattern of Mismatch Degree of High-Quality Tourism Development and Its Formation Mechanism in Taihu Lake Basin, China
Sustainability 2022, 14(8), 4812; https://doi.org/10.3390/su14084812 - 17 Apr 2022
Abstract
High-quality development is the theme of China’s economic and social development in the new era, the only way to build a powerful tourism economy, and also the objective demand to solve the practical problems and promote the transformation and upgrading of tourism. However, [...] Read more.
High-quality development is the theme of China’s economic and social development in the new era, the only way to build a powerful tourism economy, and also the objective demand to solve the practical problems and promote the transformation and upgrading of tourism. However, problems such as inefficient operation, environmental pollution, and slow industrial upgrading have become prominent in the development process of China’s tourism industry in recent years, in which a gap exists with the realization of high-quality development goals. Therefore, scientific control of the gap and deviation between the actual development level and the high-quality development goals of tourism is helpful for promoting the green and sustainable development of regional tourism. This study, taking the Taihu Lake Basin as an example, made a systematic and comprehensive evaluation of the spatial-temporal pattern of high-quality development mismatch of tourism from 2010 to 2019, using the health distance model to analyze its spatiotemporal evolution characteristics, and combining the obstacle degree model and qualitative comparative analysis of fuzzy set to analyze its influencing mechanism. The empirical results show that: (1) the mismatch degree of high-quality development of tourism in the Taihu Lake Basin shows a downward trend, and the regional imbalance is prominent, showing polarization characteristics; (2) among the six systems, only the green system and the cultural and tourism resource system are in the matching type, the dominant system of mismatch type is different in each city, and it shows the characteristics of the transformation from external environmental obstacle to internal environmental obstacle in the process of transition from mismatch type to matching type; (3) the spatiotemporal pattern of high-quality development mismatch of tourism is the result of six systems working together, in which the innovative development system is the core driving force, the coordinated development system is the potential driving force, the green development system is the direct driving force, the open development system has the guiding function, the shared development system is the external driving force, and the literature and tourism resource system is the basic driving force. Therefore, the paper puts forward three types of combination paths and corresponding suggestions that can promote the transformation and upgrading of tourism and achieve coordinated development of the Taihu Lake Basin. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
User Acceptance of Hotel Service Robots Using the Quantitative Kano Model
Sustainability 2022, 14(7), 3988; https://doi.org/10.3390/su14073988 - 28 Mar 2022
Cited by 3
Abstract
With today’s rapid technological developments, many have applied artificial intelligence and robot technology to the tourism and hotel industries, with hotel service robots (HSRs) being gradually developed. At present, more technology development companies have focused their attention on improving HSRs’ different attributes to [...] Read more.
With today’s rapid technological developments, many have applied artificial intelligence and robot technology to the tourism and hotel industries, with hotel service robots (HSRs) being gradually developed. At present, more technology development companies have focused their attention on improving HSRs’ different attributes to improve their acceptance by users, thereby enhancing market competitiveness and improving customer loyalty. Understanding consumer acceptance of HSRs is important. Based on a literature review of the user’s acceptance of HSR attributes and HSRs’ current development status, some factors and attributes were extracted. For the questionnaire’s design and data extraction, the quantitative Kano model was used. The data obtained were compiled and analyzed using Microsoft Excel and SPSS. This study aims to (1) qualitatively apply the perceived value theory to develop specific HSR attributes and (2) quantitatively examine these attributes concerning public acceptance. By integrating the Kano model with the perceived value theory, this study provides empirical evidence of a nonlinear relationship between HSRs’ perceived value and user acceptance by exploring various attributes affecting the user’s acceptance of HSRs and the degree of change brought by the different attributes. The research result reveals the multidimensional impacts of perceived value, prompting users to embrace newer HSR technologies. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
A Study on the Tourism-Related Information Consumption Process of Tourists on Social Networking Sites
Sustainability 2022, 14(7), 3980; https://doi.org/10.3390/su14073980 - 28 Mar 2022
Abstract
The current study was conducted to examine the consumption process of tourists through the SIPS model as they experienced tourism-related information and products on social networking sites. Data was collected online from Koreans who have experience in using social networking sites, and a [...] Read more.
The current study was conducted to examine the consumption process of tourists through the SIPS model as they experienced tourism-related information and products on social networking sites. Data was collected online from Koreans who have experience in using social networking sites, and a total of 479 responses were used for the data analysis. The statistical package for social sciences 23 and analysis of moment structures 23 were used to evaluate stability, consistency for the measurement items, and to perform structural equation modeling to test hypotheses. There were three main results that emerged from the study. First, three dimensions of sympathy (emotional sympathy, content sympathy, and sympathy for situations and publishers) were extracted. Second, among the dimensions of sympathy, only “content sympathy” showed a significant impact on identification while all dimensions of sympathy significantly affected tourism participation intention. It indicated that tourists are willing to participate in tourism activities immediately if they sympathize with the information obtained from social media without going through the identification process, which is the opposite result of what the SIPS model argued. Lastly, travel content production experience has been shown to have a moderating effect in the relationship between identification and tourism participation intention. The current study will contribute to understanding tourists’ consumption process of tourism-related information on social networking sites and to establish efficient marketing strategies. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Optimal Period for Winter Mountain Tourism in Romania
Sustainability 2022, 14(7), 3878; https://doi.org/10.3390/su14073878 - 25 Mar 2022
Abstract
Observations in Romania show that the months of January and February are starting to show an increasing interest for tourists in areas known for winter sports involving snow. This observation is at odds with the period hitherto considered traditional for winter tourism in [...] Read more.
Observations in Romania show that the months of January and February are starting to show an increasing interest for tourists in areas known for winter sports involving snow. This observation is at odds with the period hitherto considered traditional for winter tourism in Romania, i.e., from the end of December to the first few days of January, when school holidays and employee holidays are frequently scheduled. Analysis of the climatic data of recent years shows a shortening of the period when natural weather conditions are favorable for this type of tourism. In this paper it was statistically determined that the maximum share of negative temperature coverage of Romania’s territory tends to occur at present in the second half of January. It is therefore necessary to correlate the school and labor law timetables with the new climatic conditions and other measures to adapt to current conditions. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Investigating the Role of Green Hotel Sustainable Strategies to Improve Customer Cognitive and Affective Image: Evidence from PLS-SEM and fsQCA
Sustainability 2022, 14(6), 3545; https://doi.org/10.3390/su14063545 - 17 Mar 2022
Cited by 5
Abstract
Partial least square structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) were used to uncover the determinants of customers’ overall positive image of green hotels, which can affect behavioral intentions. A sample of 323 customers of 54 four- and five-star “green” [...] Read more.
Partial least square structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) were used to uncover the determinants of customers’ overall positive image of green hotels, which can affect behavioral intentions. A sample of 323 customers of 54 four- and five-star “green” hotels in the Sultanate of Oman were surveyed. The findings can explain the complex process shaping customers’ perceived image. The fsQCA analysis shows that the overall positive image of green hotels was driven by the interaction of two core conditions, environmental values and cognitive image, and one peripheral condition, low-carbon knowledge. Together, these factors are sufficient to form a favorable image of eco-hotels and could make a favorable affective image unnecessary. The PLS-SEM approach clarifies that this process takes place through an indirect mechanism wherein environmental values and low-carbon knowledge shape customers’ cognitive image, which then boosts the overall positive image of eco-hotels. Such comprehensive insights address the gap in the body of literature vis à vis the influence of customers’ psychological factors through cognitive and affective images. Theoretical and practical implications are examined. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
The Measurement of High-Quality Development Level of Tourism: Based on the Perspective of Industrial Integration
by
Sustainability 2022, 14(6), 3355; https://doi.org/10.3390/su14063355 - 12 Mar 2022
Cited by 3
Abstract
The integration of the tourism industry is an important motivation in promoting high-quality development. Based on the analysis of the relationship between tourism industry integration and high-quality development, this paper constructs an evaluation index system to evaluate the high-quality development level of the [...] Read more.
The integration of the tourism industry is an important motivation in promoting high-quality development. Based on the analysis of the relationship between tourism industry integration and high-quality development, this paper constructs an evaluation index system to evaluate the high-quality development level of the tourism industry for 2011–2018 in China by using a combination of fuzzy mathematics and a clustering model, which includes 4 dimensions, 11 secondary indicators and 28 tertiary indicators. The results show that the level of high-quality development in China’s tourism industry has been greatly improved, but the gap between regions is large. The performance level of the tourism industry economy is relatively high, and the tourism industry structure and industrial integration level need to be improved urgently. There are differences in the overall level and degrees of change of the high-quality development level of the tourism industry in 31 provincial regions, and there are also differences in the main influencing factors. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Article
The Impact of Tourism on Ecosystem Services Value: A Spatio-Temporal Analysis Based on BRT and GWR Modeling
Sustainability 2022, 14(5), 2587; https://doi.org/10.3390/su14052587 - 23 Feb 2022
Cited by 2
Abstract
The healthy development of the ecosystem and tourism in destinations plays an essential role in sustainable development. Taking Shennongjia as an example, we analyzed the spatial–temporal variation in the ecosystem services value (ESV) and investigated the impacts of tourism on ESV and their [...] Read more.
The healthy development of the ecosystem and tourism in destinations plays an essential role in sustainable development. Taking Shennongjia as an example, we analyzed the spatial–temporal variation in the ecosystem services value (ESV) and investigated the impacts of tourism on ESV and their spatial heterogeneity using the geographically weighted regression (GWR) and boosting regression tree (BRT) models. The results showed that (1) the types of ecosystem services (ESs) were dominated by climate regulation and biodiversity. The ESV increased from 3.358 billion yuan to 8.910 billion yuan from 2005 to 2018 and showed significant spatial divergence, maintaining a long-term distribution pattern of high in the center and low at the border. (2) The GWR and BRT results showed that the Distance to Scenic Spots (DSS) and the Distance to Residential Areas (DRA) are important factors influencing ESV, with the Distance to Hotels (DH) and the Distance to Roads (DR) having a relatively weak influence on ESV. (3) The influencing factors presented positive and negative effects, and the degree of influence has spatial heterogeneity. The DRA and DH inhibited the increase in ESV in nearby areas, while DR was the driving factor for increasing ESV. The assessment results of DSS vary according to the models. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Impact of COVID-19 Pandemic on Hotel Employees in the Greater Accra Region of Ghana
Sustainability 2022, 14(5), 2509; https://doi.org/10.3390/su14052509 - 22 Feb 2022
Cited by 1
Abstract
This study examines the effect of the COVID-19 pandemic on hotel employees in the Greater Accra Region of Ghana using the conservation of resource and human relations theories to ascertain the level of impact. Data was collected from 511 hotel employees from 58 [...] Read more.
This study examines the effect of the COVID-19 pandemic on hotel employees in the Greater Accra Region of Ghana using the conservation of resource and human relations theories to ascertain the level of impact. Data was collected from 511 hotel employees from 58 hotels using questionnaires. The employees were randomly sampled. Stepwise Regression in Statistical Package for Social Sciences version 16 model was used to run the analysis. Nine independent variables were included in a stepwise regression model. Six came out as significant and explained 51.6% of the variation in the percentage of their salary that staff received during the current COVID-19 pandemic. The remaining 48.4% was explained by other factors such as the years of service and whether the facility shut down during the lockdown. It was further identified that about 80% of the respondents had their salaries reduced, and that work schedules and working hours were altered, particularly during the lockdown and closure of the country’s borders. It is recommended that hotels should network, be more customer-oriented, be health- and safety-focused, frequently update their communication channels, and make digitalisation and human resource development a priority as measures to help the industry in its recovery process. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Analyzing the Spatio-Temporal Distribution and Network Structure of Ecotourism Flow in Zhangjiajie
Sustainability 2022, 14(5), 2496; https://doi.org/10.3390/su14052496 - 22 Feb 2022
Abstract
Tourism flow is an important monitoring indicator for the industrial operation of ecotourism destinations, crucial in its planning, development, and marketing. Based on the travel journal data of popular tourism websites, this paper analyzed the spatial and temporal distribution, network structure, and the [...] Read more.
Tourism flow is an important monitoring indicator for the industrial operation of ecotourism destinations, crucial in its planning, development, and marketing. Based on the travel journal data of popular tourism websites, this paper analyzed the spatial and temporal distribution, network structure, and the coupling characteristics between ecotourism flow and traffic accessibility in Zhangjiajie using standard deviation ellipse, social network analysis, kernel density estimation, and a spatial coupling model. The main results are as follows: (1) In terms of time distribution, the ecotourism flow in Zhangjiajie is mainly short-term tourism, with significant seasonal differences. (2) In terms of spatial structure, the ecotourism flow in Zhangjiajie presents a polygonal distribution of “core-edge”, forming a dense distribution area of Wulingyuan–Tianmen Mountain–Huanglongdong ecotourism flow. (3) In terms of spatial and temporal distribution, the connection intensity between the core area of ecotourism flow in Zhangjiajie and other scenic spots increases as the tourism length of stay increases. However, the radiation scope is mainly in the surrounding ecotourism scenic spots. (4) The coupling degree of ecotourism flow and traffic accessibility in Zhangjiajie is high, but the coupling coordination degree remains low on the whole. In addition, there is a serious mismatch between ecotourism flow and traffic accessibility in Zhangjiajie. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Article
Can Senior Travelers Save Japanese Hot Springs? A Psychographic Segmentation of Visitors and Their Intention to Visit Onsen Establishments during COVID-19
Sustainability 2022, 14(4), 2306; https://doi.org/10.3390/su14042306 - 17 Feb 2022
Abstract
To develop tourism products and campaigns that will not just help Japanese hot springs survive but revive and sustain them in the future, it is imperative to understand the behavioral intentions of its visitors during the coronavirus disease (COVID-19) pandemic. This study aims [...] Read more.
To develop tourism products and campaigns that will not just help Japanese hot springs survive but revive and sustain them in the future, it is imperative to understand the behavioral intentions of its visitors during the coronavirus disease (COVID-19) pandemic. This study aims to investigate how the important market of senior Japanese visitors is characterized by their attitudes and feelings toward visiting hot springs during the COVID-19 pandemic. In addition, it explores whether external travel incentives can increase seniors’ intention to visit. A market research study was conducted on Japanese nationals, using 507 questionnaires. A factor analysis generated five attitude dimensions: (1) response efficacy, (2) perceived COVID-19 infectability, (3) self-efficacy, (4) crowding perception and feeling, and (5) perceived threat severity. Through k-means cluster analysis, the segmentation produced three distinct tourist segments: trusting seniors, concerned seniors, and indifferent seniors. Each segment is clearly described in terms of attitudes, considering distinct sociodemographic characteristics. Practical suggestions on managing and targeting these segments are also discussed. Full article
(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)
Show Figures

Figure 1

Back to TopTop