E-commerce transactions have increased during the pandemic as people living in urban areas turn to buy goods online rather than offline. A two-echelon distribution system using parcel mobile hubs (PMHs) with small vehicles can increase operational co...
In the e-commerce last-mile delivery process, the asset operators (logistics service providers who own parcel locker facilities) support their delivery service with parcel lockers, while the non-asset operators (logistics service providers without pa...
South Korea is one of the leading markets for the e-commerce industry. In line with the rapid growth of the e-commerce industry, the parcel delivery volume in Korea has also proliferated. Despite the developments in the Korean e-commerce and courier...
South Korea has one of the largest e-commerce markets in the world. The last-mile delivery segment of e-commerce often causes critical damage to products in protective packages. Despite the rapid growth of the e-commerce market in Korea, the last-mil...
The planning of the location service areas of smart parcel locker facilities became a critical aspect of logistics last mile delivery. In e-commerce, the efficiency of delivering merchandise from retailer warehouses to customers determines the compet...
The e-commerce industry has been developing extremely dynamically for many years. This development was intensified during the COVID-19 pandemic. According to the research conducted by the authors of this paper, in Poland, during the pandemic, the num...
Background: The rapid development of e-commerce has led to significant changes in last-mile logistics, where innovative delivery solutions such as parcel lockers are increasingly considered to improve efficiency and flexibility. Methods: This study a...
Surges in e-commerce sales represent a huge challenge for urban freight transport. Parcel lockers constitute a valid solution for addressing the challenges home deliveries imply. In fact, eliminating courier–consumer contact (also relevant for health...
The rapid growth of e-commerce has intensified last-mile delivery challenges in Thailand, where rising parcel volumes contribute to failed deliveries and increased carbon emissions. Smart parcel lockers offered a promising solution, though their adop...
This paper investigates a novel variant of the two-echelon vehicle routing problem (2E-VRP) within the context of modern e-commerce logistics. The model integrates time windows, occasional trucks, occasional drivers, heterogeneous regular vehicles, a...
Background: To cope with the expected further growth in e-commerce and to be able to continue delivering at low costs, new concepts for the last-mile are needed. This paper reviews the literature and qualitatively investigates which factors influence...
Freight transportation in urban areas represents an essential activity from the standpoint of economic development; in recent years, the spread of e-commerce (also accelerated by COVID-19) has contributed to increasing the demand for freight distribu...
Background: The growth of e-commerce has intensified last-mile delivery challenges, including failed deliveries, delivery-time uncertainty, and pressure on urban logistics. Smart parcel lockers (SPLs) offer a technology-enabled out-of-home delivery s...
Nowadays, postal services and third-party logistics services (3PL) have been pressured by the increasing demand for delivery services. Therefore, they need to improve their last-mile delivery strategies to meet customers’ expectations. This pap...
Nowadays, last-mile logistics represents the least efficient stage of supply chains, covering up to 28% of the total delivery cost and causing significant environmental emissions. In the last few years, a wide range of collaborative economy business...
Parcel storage provides last-mile delivery services as part of the logistics process. In order to build an intelligent system for parcel storage, we conducted a study on parcel box recognition using AI’s deep learning technology. Box detection...
Background: In many urban areas, 80% to 90% of pollutant emissions are generated by road traffic, particularly from heavy vehicles. With the anticipated surge in e-commerce logistics, the need for effective urban mobility control measures has become...
Choosing a suitable cross-border logistics mode is the foundation for cross-border e-commerce enterprises to achieve sustainable development. Based on an analysis of the literature, the cross-border logistics modes are summarized as postal parcel, in...
COVID-19 has brought about a substantial change in urban mobility, as well as an unprecedented increase in e-commerce throughout the world due to the emergence of new ways of shopping and consumption habits. In this context, urban logistics plays a c...
1 August 2025
E-commerce growth has reshaped consumer behavior and retail services, driving parcel demand and challenging last-mile logistics. Existing research predominantly relies on survey data and global regression models that overlook intra-urban spatial hete...
The rapid growth in online shopping and associated parcel deliveries prompts investigation of the factors that contribute to parcel delivery demand. In this study, we evaluated the influence of locational and household characteristics on e-commerce h...
Business to consumer e-commerce (B2C) has increased sharply in recent years driven by a growing online population and changes in consumer behavior. In metropolitan areas, the “Amazon effect” (online retailers’ vast selection, fast shipping, free retu...
Presently, E-commerce has developed rapidly as a result of many services and applications integrating e-commerce technologies offered online. Buyers can buy goods online and sellers can then deliver the goods to them. Logistics therefore plays an imp...
This study aims to present a bibliometric analysis and literature review and to identify publications, main topics, and trends in recent years about the sustainability of logistics operations in e-commerce environments. For this, we considered 99 doc...
Urban delivering is facing some significant changes that are heading towards unsustainable scenarios. At the same time, local administrations as well as city planners are involved in promoting new solutions that can help to improve city sustainabilit...
The e-commerce market is rapidly growing, driven by increased non-face-to-face services and digital convenience. However, the expansion of parcel deliveries has substantially increased packaging waste, raising environmental concerns. As ESG (environm...
Sustainability has gained significant importance in e-commerce, as it impacts both consumer behavior and company success. This paper contributes to the literature on sustainability in e-commerce by studying the perceived sustainability of three commo...
In the past few years, reverse logistics practices have successfully managed to gain more attention in various industries and among supply chain researchers and experts. This is due to globalization, environmental concerns, and customer requirements,...
The current increase in e-commerce is generating growing problems in urban areas in terms of both traffic flow (increasing traffic, no parking spaces) and environmental issues (noise, atmospheric pollution, etc.). In parallel, an iconic element of hi...
The rapid emergence of e-commerce in Vietnam has resulted in significant pressure on freight traffic and the environment, particularly in urban areas. Automated delivery stations (ADSs), also known as smart lockers or parcel lockers, offer a promisin...
Recent global trends related to the increasing use of e-commerce are becoming a challenge for courier transport, especially in the last-mile process of delivering products to the final retail recipient. One delivery method is the personal collection...
The paper provides an in-depth investigation of techniques for improving small parcel delivery services in a private logistics company, addressing significant difficulties in customer logistics service, particularly in the growing e-commerce industry...
The rise in the volume of e-commerce is adding increasing pressure on the logistics of parcel delivery. To improve the efficiency of their operations, the parcel industry in Japan is exploring team-based collection and delivery (TCD), whereby the sal...
Problems in urban areas at present are caused by the high traffic volumes of motor vehicles. Changing commercial behaviour into e-commerce reduces the need for individual customers to visit shopping centres and increases the need for freight transpor...
With e-commerce demand rising, logistic operators are investing in alternative delivery methods such as drones. Because of their aerial reach, drones can provide much needed utility in the last mile by taking the load off of vehicles delivering parce...
Background: The rapid rise of e-commerce has intensified last-mile logistics challenges, fueling the need for sustainable, efficient solutions. Parcel locker crowdshipping systems, integrated with public transport networks, show promise in reducing c...
During the last years, e-commerce has grown rapidly. As a result, the number of parcel deliveries in urban areas is increasing, which affects the inner-city traffic and leads to congestion and air pollution, thereby decreasing the quality of life in...
Background: The growth of e-commerce necessitates efficient logistics management to address rising last-mile delivery challenges. To overcome some of the last-mile delivery costs, parcel lockers as a delivery option, can be an alternative solution. T...
Time-sensitive parcel deliveries—shipments requested for delivery in a day or less—are an increasingly important aspect of urban logistics. It is challenging to deal with these deliveries from a carrier perspective. These require additional planning...
Background: The growth of parcel volumes in urban areas, largely driven by e-commerce, has increased the complexity of pickup and delivery operations. To meet demands for cost efficiency, flexibility, and sustainability, CEP (Courier, Express, and Pa...
This research aims to develop and to examine a measurement of customers’ experiences in the last-mile delivery process, which is a critical step towards their satisfaction and future intention to order products from the same retailer again. The...
The e-commerce market is continuously expanding; thus, many businesses are implementing their own omnichannel strategies. Many stores offer very liberal return policies that exceed statutory obligations to boost their revenue. Consumers are becoming...
31 January 2023
Occupational driving of light-duty vehicles (LDVs) became increasingly important in parcel delivery faced with the explosive growth of e-commerce. Since musculoskeletal disorders (MSDs) represent the most reported driving-related health problem, we a...
The rapid growth of e-commerce has significantly increased direct-to-consumer deliveries, putting competitive and environmental pressure on urban last-mile logistics. Out-of-home (OOH) delivery options, particularly parcel lockers, are increasingly i...
Transport is Australia’s third-largest source of greenhouse gases accounting for around 17% of emissions. In recent times, and particularly as a result of the global pandemic, the rapid growth within the e-commerce sector has contributed to las...
Residents of rural areas buy products in the e-commerce market that are delivered to their homes (home deliveries) or to collection points (out-of-home deliveries). This poses last mile delivery challenges, which are of increasing interest to researc...
The COVID-19 pandemic has led to a significant increase in e-commerce, which has prompted residents to shift their purchasing habits from offline to online. As a result, Smart Parcel Lockers (SPLs) have emerged as an accessible end-to-end delivery se...
Online sales have steadily increased in recent years. Unlike the traditional retail shopping model, e-commerce must deliver custom orders to highly dispersed locations. Consequently, negative effects have been observed in large urban and densely popu...
Fast growing e-commerce has a significant impact both on CEP providers and public entities. While service providers have the first priority on factors such as costs and reliable service, both are increasingly focused on environmental effects, in the...
The rapid rise of e-commerce is intensifying pressure on last-mile delivery networks, making the strategic placement of parcel lockers an urgent urban challenge. In this work, we adapt multilayer two-mode Social Network Analysis to the parcel-locker...
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