Total quality management (TQM) refers to a way of management wherein senior management is committed to guiding employees in continuous improvement in all processes, services and products, with the ultimate goal of satisfying customer requirements and...
28 September 2022
Given that the ultimate goal of business is performance enhancement, this study approaches the phenomenon by drawing on resource-advantage (R-A) theory to conceptualize a model with the aim of investigating the links among composite operant resources...
This study sets out to assess the effects of sales-related capabilities of personal selling organizations on individual sales capabilities, sales behaviors, and sales performance in cosmetics personal selling channels. Data are collected from 151 sal...
In an increasingly competitive construction industry, quality management systems (QMSs) play a critical role in improving operational performance and customer satisfaction. Despite growing interest, limited research has examined how customer-oriented...
With more than 40% of produced wine crossing borders, wine represents a truly global beverage. Wine export serves as a sales lever, especially for producers where home wine consumption diminishes but the global wine business is highly competitive. Th...
27 May 2021
The spread of social networks and the high level of penetration of digital content and mobile devices have created a society in which consumers expect constant communication from companies. In addition, communication on social media is often accompan...
Shared bikes have become popular traveling tools in our daily life. The successful operation of bike sharing systems (BSS) can greatly promote energy saving in a city. In BSS, stations becoming empty or full is the main cause of customers failing to...
Enterprise green innovation driven by the market is a requirement in the new era to implement the new development concept and fulfill the “dual carbon” goals, integrate them into the new development pattern of “dual circulation&rdqu...
The hotel industry has been facing fierce competition in recent years. It is important for hotels to conduct effective strategic planning for competitiveness improvement to achieve sustainable development. Prior studies on hotel strategic planning ma...
22 May 2020
Mobile banking is now an important and evolving medium for executing banking transactions. It has a huge potential in a developing country such as India. Our study explores the important antecedents of the mobile banking adoption intention of Indian...
This study concentrated on a business report that typically reveals a company’s non-financial information, aiming to uncover its strategic direction. Using text-mining techniques, the research extracted and analyzed the report’s overview...
Globalization and internationalization have received increasing attention from researchers in the field of education management over the past decade, who have found that internationalization is an indispensable component in the sustainable developmen...
Three-dimensional printing, also referred to as additive manufacturing, offers a wide range of product diversity, design flexibility, and competitive product costs, making it a key technology in the Industry 4.0 era. With a growing demand for custome...
Lean production principles have greatly contributed to the efficient and customer-oriented mass production of goods and services. A core element of lean production is the focus on cycle times and designing production controls and buffers around any b...
The objectives of the study were to identify the relationship between the personal traits and sustainable competence development of library professionals, explore trending practices for the development of the personal and professional competencies of...
In Taiwan, with the increase in the elderly population and the emergence of a super-aging society, the Ministry of Health and Welfare (MOHW) has developed various long-term care (LTC) centers, offering different types of services to effectively impro...
This study proposes a hybrid machine learning framework that integrates structured financial indicators and unstructured textual strategy disclosures to improve firm-level management performance prediction. Using corporate business reports from South...
This paper aims to investigate the role of corporate social responsibility (CSR) in fostering customer’s pro-environmental behavior (PEBs) through customer engagement (CE). Data collected from the hotel customers were analyzed through structural equa...
The rapid advancement of technologies and the lasting impact of the COVID-19 pandemic have exacerbated the job insecurity of tourism employees. This study aims to investigate how, when and why job insecurity is associated with customer orientation of...
This article serves to analyze the impact of corporate social responsibility (CSR) on (1) the market orientation and strategic performance relationship related to public housing companies’ choice of construction strategies and (2) the companies...
As sports activities have recently become socio-culturally important in South Korea, the roles and functions of public sports organizations are attracting attention. In this situation, perceived organizational support is considered one of the signifi...
The conducted study focused on a multinational ITC (Information Technology and Communications) company. Empirical research aimed to evaluate organizational culture based on Denison’s model through four features: capacity development, basic valu...
30 August 2024
Serendipity-oriented recommendation systems have been widely applied in major e-commerce and social platforms. Platform managers aim to enhance user satisfaction and increase platform sales by creating serendipitous encounters with information. Previ...
This study highlights the importance of managing and analyzing customer reviews to gain a competitive advantage and improve customer experience in the hospitality industry. In this context, a deep learning-based sentiment analysis system of hotel cus...
Environmental management is becoming increasingly important within organizations and forms an essential part of their strategies. As customers are more concerned with the care of the environment, companies are required to be more aware of their actio...
Compared with previous studies that have focused on customers’ behavioral intentions or the factors that influence purchase behaviors on blogs or discussion boards, in this study, we examine the factors of independent food blogs or discussion boards...
With the increasingly fierce market competition, customers’ needs are gradually becoming more complicated, specialized, customized, and personalized. How manufacturing enterprises adopt innovation strategies to achieve value-added products as w...
A Mass Customisation model is discussed as a competitive positioning strategy in the marketplace adding value to the customer’s end-use. It includes the user as part of the construction process responding to the customer’s demands and wishes. To the...
As the hospitality industry adapts to meet customers’ increasing demand for wellness, incorporating innovative wellness services (WSs) has become a crucial strategy to retain customer engagement. This study explored how the psychological trait...
Prior studies on urban hotel service settings show that the positive response to the lobby artwork and interior design in a hotel is a performance determinant since it directly impacts the orientation of green customers’ preferences who form a...
Addressing the needs of customers is fundamental to the success of companies, particularly in the long-term. In fact, most companies use customer satisfaction as a method to determine and evaluate their performance and outline their strategies for th...
Background/Purpose: In an increasingly competitive educational landscape, the school principal’s role has expanded beyond instructional leadership to include strategic marketing responsibilities. Yet the role of marketing in school leadership r...
29 March 2022
Omnichannel as a strategy has long been associated with retailing, but service-based organizations have been increasingly embracing it with the help of digital technologies. Moving from a multichannel to an omnichannel service-based organization is a...
Service robots that coexist with humans in everyday life have become more common, and they have provided customer service in physical shops around the world in recent years. However, their potential in effective sales strategies has not been fully re...
Digital transformation has become a critical pathway for manufacturing firms seeking to improve responsiveness, resource efficiency, and long-term sustainability. However, existing studies have paid limited attention to how digital transformation str...
The effect of competitor orientation on the performance of furniture manufacturing Small and Medium Enterprises was examined, with a special focus on customer loyalty as a mediator. A sample of 364 firms was obtained from the Dar es Salaam Region usi...
The COVID-19 pandemic has significantly impacted the tourism and hospitality industry. This study aims to reconceptualize the concept of customer perceived value (CPV) in Isfahan’s five-star hotels during the pandemic using the grounded theory...
In a transdisciplinary field experiment in two Swiss university canteens over 12 weeks, how customers respond to a revised menu choice of meat dishes and ovo-lacto-vegetarian or vegan dishes was investigated. Several interventions were implemented: t...
Peripheral nerve stimulation has emerged as a platform therapy to treat a wide range of disorders. Continued development and translation of these strategies requires that researchers have access to reliable, customizable electrodes for nerve stimulat...
Global green trends are creating new challenges and opportunities for entrepreneurs worldwide with customers now more environmentally aware and willing to pay extra for green services and products. In considering this phenomenon, the current study fo...
This study aims to examine the impact of marketing artificial intelligence (AI) and the specific channels it uses to influence the performance of Jordanian SMEs. In contrast to prior research that focused solely on the direct effects of marketing AI...
The main aim of this paper is to analyze the influence of service companies’ corporate social responsibility (CSR) actions on final customer’s loyalty. A theoretical model of loyalty formation based on CSR was proposed and a sample of 112...
In a dynamic, highly competitive environment, corporate strategies need to be re-studied. Market orientation reflects a firm’s emphasis on creating customer value and is an important factor for firms to build competitive advantages, it is cruci...
Since the early 2000s, product–service systems (PSS) have become a research concern because the benefits provided cover many aspects. PSS is divided into three types, namely, Type 1: product-oriented, Type 2: use-oriented, and Type 3: result-or...
Tourism enterprises are increasingly pressured to align competitiveness with sustainability, yet limited evidence exists from Central and Eastern Europe. This study investigates the role of eco-friendly orientation as a determinant of customer satisf...
Businesses are overgrowing worldwide; people struggle for their businesses and startups in almost every field of life, whether industrial or academic. The businesses or services have multiple income streams with which they generate revenue. Most comp...
This study analyzes the ideal strategic trajectory for sustainable and traditional product innovation. Using a sample of 74 Costa Rican high-performance businesses for 2016, we employ fuzzy set analysis (qualitative comparative analysis) to evaluate...
Recent studies confirm the applicability of Inertial Measurement Unit (IMU)-based systems for human motion analysis. Notwithstanding, high-end IMU-based commercial solutions are yet too expensive and complex to democratize their use among a wide rang...
The objective of this study is to foster the sustainability of the higher education enrollment system in developed countries, where declining student enrollment is eminent, by promoting study abroad programs through utilizing service trade strategy....
Ongoing globalization and changing customer needs make it increasingly difficult for firms to survive in the long term. Innovation is considered an important tool for firms in this environment. In particular, a firm’s ability to cultivate innov...
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