1,121 Results Found

With the development of electronic retailing in C2C e-commerce platforms, the issue of trust loss from sellers has worsened. It is urgent for platform operators to learn how to retain quality sellers and improve their trust. Based on institutional tr...

This study explores how system-based and cognitive-based factors affect platform trust and its role in the actual use of PayLater services (buy now, pay later or BNPL) in Indonesia and Malaysia. PayLater, a fintech innovation, provides fast and conve...

Trust from sellers is essential for the success of cross-border e-commerce (CBEC) platforms, and effective platform governance plays a crucial role in shaping and maintaining this trust. However, institutional distance can lead to deviations in selle...

Virtual Trusted Platform Modules (vTPMs) are widely adopted in commercial cloud platforms such as VMware Cloud, Google Cloud, Microsoft Azure, and Amazon AWS. However, as software-based components, vTPMs do not provide the same security guarantees as...

As the vast amount of data in social Internet of Things (IoT) environments considering interactions between IoT and people is accumulated and processed through cloud and big data technologies, the services that utilize them are applied in various fie...

This study examines the formation of awareness, perceived ease of use and trust in the most widely used videogame platforms, in the context of increasing digital engagement. Based on a sample of 317 participants who had made purchases on one or more...

This study examines the relationships among digitalization awareness, perceived risk, platform trust, and consumer outcomes in e-commerce platforms. Consumer outcomes are conceptualized as a higher-order construct comprising perceived value, engageme...

The rapid development of China’s e-commerce industry has led to the rise of China’s second-hand car e-commerce. With the increasingly rich trust theory and the rapid development of e-commerce platforms, the issue of online consumer trust...

The digital transformation of agrifood systems demands an integrated infrastructure to ensure traceability, trust, and intelligent decision-making across complex and heterogeneous value chains. METROFOOD-IT, a large-scale national research infrastruc...

Unlike B2C service failures, where firms respond to their own failures within a dyadic firm–customer relationship, C2C platform complaints often originate from third-party sellers. In such triadic platform–seller–consumer interactio...

Many conferences, exhibitions, and trade shows planned in the early days of COVID-19 were canceled or postponed, and only some events were able to convert quickly to virtual events by using existing virtual conference and exhibition platforms. This s...

South Korea has achieved internationally recognized digital government capacity and platform-based service integration, yet recent privacy and cybersecurity incidents reveal growing risks to digital trust. This article examines how national governanc...

With the widespread integration of Artificial Intelligence-Generated Content (AIGC) into e-commerce platforms, understanding how users perceive, evaluate, and respond to such content has become a critical issue for both academia and industry. This st...

AI-driven personalization has become an important mechanism in interactive digital marketing, yet its influence on consumers’ online purchase intention remains insufficiently understood. Situated within the institutional context of digital plat...

In digital marketplaces, trust in e-commerce platforms has evolved from a protective heuristic into a powerful mechanism of behavioral conditioning. This review interrogates how trust cues such as star ratings, fulfillment badges, and platform reputa...

This study examines how different types of experienced harm influence trust in sellers and platforms in secondhand, platform-mediated markets. Drawing on attribution theory, we distinguish between fulfillment harm and integrity harm and investigate h...

This study explores the intricate relationships between perceived value, customer satisfaction, trust, and loyalty in the context of the dynamic online entertainment platform industry. As the entertainment landscape has evolved from traditional forma...

As digital transformation accelerates in tourism and hospitality, sustainability-related information on booking platforms has become increasingly relevant to consumer decision-making. However, prior research has not sufficiently explained how such in...

The rapid rise of fashion resale platforms has created new pathways for sustainable consumption, yet little research has compared how different governance models, company-controlled versus seller-controlled, shape consumer trust and purchasing behavi...

Randomness is integral to computer security, influencing fields such as cryptography and machine learning. In the context of cybersecurity, particularly for the Internet of Things (IoT), high levels of randomness are essential to secure cryptographic...

E-commerce marketplace platforms have evolved into integral digital intermediaries that shape online transactions in competitive environments. Companies continuously endeavor to improve e-service quality, customer satisfaction, and e-trust to gain a...

This study investigates the impact of generative AI personalization on brand loyalty within smart tourism platforms and examines the mediating roles of perceived transparency and consumer trust. As generative AI technologies become increasingly integ...

This study explores and compares attitudes towards trust online amongst young adults (16–25) and older adults (65+), and examines the impact of trust on their online decisions. We ran nine workshops in the UK with a total of 74 participants (34...

Live streaming commerce delivers conversion rates up to ten times higher than conventional online stores, yet research on the psychological mechanisms behind that lift has tested platform features in isolation, through single-mediator pathways. This...

The sharing economy has seen a worldwide boom in recent years. In tourism, such platforms are being increasingly used; however, analysis of consumers’ behavior toward such platforms in the context of technological innovation since the COVID-19...

Urban areas provide the seedbed conditions for a variety of agglomeration advantages, including incubator conditions for the ICT sector. This study aims to present the foundations for a data-driven digital architecture based on the notion of open acc...

The intense competition among fresh food e-commerce platforms in China has reduced the market share of the leading firms. This study aims to establish a model framework based on brand knowledge, perceived value, brand trust, and purchase intention to...

Generative AI review summaries recast dispersed consumer evidence into reputation signals, yet their evidentiary basis can be difficult to audit. This study asks whether algorithmic reputation distillation preserves auditable comparisons; consumer tr...

The rapid proliferation of Internet of Things (IoT) devices in cloud-based e-learning platforms has posed significant security risks, particularly in protecting learner information, authentication of devices, and safe communication in the highly hete...

On a crowdsourcing platform, in order to cheat for rewards or sabotage the crowdsourcing processes, spam workers may submit numerous erroneous answers to the tasks published by requesters. This type of behavior extremely reduces the completion rate o...

Currently, the trust mechanisms of various Internet application platforms are still built under the orders of centralized authorities. This centralized trust mechanism generally suffers from problems such as excessive power of central nodes, single p...

The implementation of Central Bank Digital Currencies (CBDCs) faces significant challenges in achieving the same level of anonymity and convenience in offline transactions as cash. This limitation imposes considerable constraints on the development a...

This study investigates the factors influencing users’ trust in and loyalty to Karrot, a Korean consumer-to-consumer secondhand marketplace platform. This research develops a model with key variables based on the dual model of post-adoption phe...

Microservice architectures exploit container-based virtualized services, which rarely use hardware-based cryptography. A trusted platform module (TPM) offers a hardware root for trust in services that makes use of cryptographic operations. The virtua...

This paper presents a hardware-assisted security primitive that integrates the Trusted Platform Module (TPM) into IoT devices for authentication in smart grids. Data and device security plays a pivotal role in smart grids since they are vulnerable to...

One of the worst traffic problems today is the existence of huge traffic jams in almost any big city, produced by the large number of commuters using private cars. This problem has led to an increase in research on the optimization of vehicle occupancy...

(1) Background: This study aimed to investigate the influence of seller trust on the purchase intention of consumers of used golf clubs in the context of increasing C2C transactions and further explore the interaction effect of regulatory focus. (2)...

Digital booking platforms have transformed how tourists evaluate and select accommodation providers, yet the mechanisms through which platform attributes shape trust and booking intention remain insufficiently examined in emerging tourism markets. Th...

Trust remains fundamental to an audience’s engagement with digital journalism, yet research has predominantly focused on Western contexts, overlooking trust dynamics in diverse digital environments. This study examines news media trust and civi...

Previous studies have found that consumer satisfaction is negatively associated with brand switching intention in the common purchasing context; is this still true in the context of sharing apparel? This study aims to investigate the effect of consum...

Second-hand trading platforms are helpful to the recycling of resources. It is important to accelerate the construction of second-hand trading platforms and improve people’s willingness to buy second-hand goods. However, due to the uncertainty...

The stability and collaborative development of digital platform ecosystems depend on the establishment and maintenance of harmonious interfirm relationships. However, extant research has paid limited attention to the processes through which trust is...

As hospitality e-commerce expands, consumers in emerging markets may face uncertainty about the accuracy and credibility of online hotel information. This study examines resilient online booking intention, defined as consumers’ willingness to c...

Trust is viewed as a crucial factor in social commerce due to the prominent role and significant amount of peer-generated contents. The current study aims to investigate the relationship between trust in social commerce and customers' purchase intent...

AI-powered health assistants offer promising opportunities to enhance health management among older adults. However, real-world uptake remains limited, not only due to individual hesitation, but also because of complex interactions among users, platf...

The way of payment has changed in recent years: people have turned away from physical payment methods to virtual payment methods. The traditional banking industry is facing challenges brought by new technologies. The main purpose of this study is to...

Demand-responsive transit (DRT) is increasingly promoted as a means to enhance the resilience and inclusiveness of sustainable urban mobility. However, how users form early-stage adoption intentions toward such interface-mediated services remains ins...

This study investigates the effects of unverifiable green signals—vague environmental claims, trust-substitute cues, and function-stacking—on consumer purchasing behaviors in e-commerce settings. Using detailed product-level data collecte...

Customer data platforms (CDPs) are increasingly positioned as the data and decision infrastructure of artificial intelligence (AI)-driven marketing. Yet the academic literature has not adequately explained when a CDP can reconcile privacy compliance...

This study examines the determinants of investment decision quality among individual investors in the United Arab Emirates (UAE) financial market. As digital investment platforms continue to expand access to financial information and investment oppor...