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Sustainability in the Hospitality and Tourism Industry in the Age of Digitization

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Tourism, Culture, and Heritage".

Deadline for manuscript submissions: 28 February 2027 | Viewed by 1532

Special Issue Editors


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Guest Editor
Department of Tourism and Heritage, College of Humanities and Social Sciences, United Arab Emirates University, PO Box 15551, Al Ain, United Arab Emirates
Interests: sustainable tourism; ecotourism; stakeholder collaboration

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Guest Editor
FERRANDI Paris, 28 Rue de L'Abbé Grégoire, 75006 Paris, France
Interests: sustainable destination management; quantitative marketing methods; sustainable tourism and hospitality development

Special Issue Information

Dear Colleagues,

The tourism and hospitality sector plays a profound role in generating employment, stimulating economic growth, and fostering intercultural exchange. However, the sector also exerts considerable environmental, social, and economic pressures, making sustainability a critical and longstanding frontier for researchers and practitioners alike.
In the current post-pandemic era, the sector is navigating a “Twin Transition”: the simultaneous push for environmental sustainability and rapid digital acceleration. This synergy is no longer optional but a fundamental requirement for resilient hospitality ecosystems. Moreover, advancing this field requires robust quantitative evidence and innovative modeling to understand how digital footprints can be leveraged for sustainable destination management.

Since its introduction into academic discourse in the late 1980s, the concept of sustainability has evolved into a multidimensional concept encompassing environmental, economic, and sociocultural pillars. In the context of the United Nations 2030 Agenda for Sustainable Development, the tourism and hospitality sector is increasingly recognized as a key contributor to several Sustainable Development Goals (SDGs), including decent work and economic growth, responsible consumption and production, climate action, and sustainable cities and communities.

At the same time, the tourism and hospitality sector is undergoing rapid transformation driven by digitalization, technological advancement, and changing consumer preferences. These developments create both opportunities and challenges for integrating sustainability principles into tourism and hospitality planning, development, and management. Beyond traditional sustainability, we aim to explore regenerative hospitality frameworks—moving from “doing less harm” to “creating net-positive impacts” for local communities, ecosystems, and destinations through smart technological integration.

Furthermore, as the tourism and hospitality sector becomes increasingly data-driven, there is a clarion call for rigorous methodological approaches to evaluate the effectiveness of sustainability initiatives. We encourage submissions that employ innovative quantitative methods, big data analytics, and experimental designs to bridge the gap between the application of theoretical sustainability models and real-world hospitality performance. By focusing on measurable outcomes, this Special Issue aims to provide stakeholders with actionable insights to optimize destination management in an era of bigdata and digital transparency.

In line with the scope of Sustainability, this Special Issue seeks to advance interdisciplinary and policy-relevant research that contributes to theoretical advancement, empirical evidence, and practical solutions to the challenges currently facing the sector. In doing so, the Special Issue also provides an outlet for high-quality theoretical, empirical, and applied research addressing sustainability issues in the contemporary tourism and hospitality sector.

Original research articles, review papers, and conceptual studies are invited. Topics include, but are not limited to:

  1. Stakeholder collaboration and governance for sustainable tourism and hospitality development.
  2. Digitalization, smart tourism, and technological innovation for sustainability.
  3. Community participation and inclusive tourism for sustainable development.
  4. Tourism benefit-sharing mechanisms and participative tourism development.
  5. Artificial intelligence and data-driven approaches in sustainable destination planning.
  6. Climate change mitigation, adaptation, and resilience in tourism and hospitality.
  7. Sustainable hospitality management and green operational practices.
  8. Circular economy and resource efficiency in tourism and hospitality.
  9. Nature-based tourism, biodiversity conservation, and ecosystem protection.
  10. Decent work and human capital development in tourism and hospitality.
  11. Gender equality and social inclusion in tourism and hospitality.
  12. Impact management in tourism.
  13. Tourism policy, regulation, and institutional frameworks for sustainability.
  14. Tourist behavior and sustainable consumption patterns.
  15. Controlled growth and visitor management.
  16. Regenerative Hospitality: Strategies for moving beyond net-zero to create positive environmental and social handprints.
  17. Food Waste Analytics: Leveraging IoT and big data for resource efficiency in professional kitchens and hospitality operations.
  18. Digital Nudging: Using technology to influence pro-environmental tourist behavior and sustainable consumption.

Dr. Amare Nega Wondirad
Dr. Fahimeh Hateftabar
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 250 words) can be sent to the Editorial Office for assessment.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • tourism impact management
  • sustainable tourism development
  • sustainability and emerging technologies
  • inclusive and responsible tourism
  • regenerative tourism
  • twin transition
  • AI ethics in hospitality
  • big data analytics

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Published Papers (2 papers)

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Research

26 pages, 2051 KB  
Article
Digital Information Cascades and Sustainable Visitor Flow Management: Evidence from GPS Trajectories and Social Media During an Urban Festival
by Yundi Wang and Zhibin Xing
Sustainability 2026, 18(10), 4952; https://doi.org/10.3390/su18104952 - 14 May 2026
Viewed by 224
Abstract
Urban festivals attract substantial numbers of tourists, which consequently imposes significant strain on host cities through spatial overcrowding, uneven pressure on infrastructure, and diminished quality of the visitor experience. Destination management organizations (DMOs) require effective tools to redistribute tourist flows; however, the influence [...] Read more.
Urban festivals attract substantial numbers of tourists, which consequently imposes significant strain on host cities through spatial overcrowding, uneven pressure on infrastructure, and diminished quality of the visitor experience. Destination management organizations (DMOs) require effective tools to redistribute tourist flows; however, the influence of social media on tourists’ actual destination choices remains insufficiently understood. We ask whether social media discussion intensity (“buzz”) causally influences tourists’ destination choices and whether the effect grows stronger during festivals when information asymmetry is at its peak. Combining 95,692 taxi GPS trajectories with 5995 geotagged Twitter records from the 2019 Songkran Festival in Bangkok, we constructed an exponentially weighted moving average (EWMA) buzz variable with a temporal lag that establishes causal ordering. A conditional logit model shows that district-level buzz significantly raises destination choice probability and that the effect is amplified during the festival. Causal identification rests on a triangulated strategy that combines temporal lag, placebo permutation, and Bartik shift-share instrumental variables. The festival-period IV-corrected estimate (β^IV=+0.019, p<0.001) is 51% larger than the within-period OLS estimate (β^OLS=+0.012, p<0.001), a gap consistent with classical measurement-error attenuation in sparse social-media data, and a panel 2SLS analysis at the district–day level isolates a causal visitation channel confirming that cascades reinforce spatial concentration at the tourist-flow level. The aggregate Gini coefficient of spatial concentration declines over the study window in a statistically significant monotonic trend. The positive district-level correlation between buzz and congestion does not survive district and date fixed effects, which indicates that it reflects underlying differences in attractiveness across districts rather than a direct within-district channel. These findings provide an empirical foundation for information-based visitor flow management by identifying the underlying behavioral mechanism rather than evaluating a designed intervention. Full article
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34 pages, 654 KB  
Article
Sustainable Informativeness in Digital Accommodation Platforms and Sustainable Consumption Behavior: The Roles of Value and Trust
by Yoonjoo Park
Sustainability 2026, 18(10), 4794; https://doi.org/10.3390/su18104794 - 11 May 2026
Viewed by 615
Abstract
As digital transformation accelerates in tourism and hospitality, sustainability-related information on booking platforms has become increasingly relevant to consumer decision-making. However, prior research has not sufficiently explained how such information operates as part of digital choice architecture or how it becomes meaningful for [...] Read more.
As digital transformation accelerates in tourism and hospitality, sustainability-related information on booking platforms has become increasingly relevant to consumer decision-making. However, prior research has not sufficiently explained how such information operates as part of digital choice architecture or how it becomes meaningful for sustainable consumption decisions. To address this gap, this study introduces sustainable informativeness as a sustainability-specific and platform-contextual construct reflecting the visibility, interpretability, usefulness, comparability, and decision-facilitating role of sustainability-related information. Drawing on digital choice architecture, value theory, and trust theory, this study examines the structural relationships among sustainable informativeness, sustainable functional value, ethical–emotional value, trust, and sustainable consumption behavior. Data were collected through an online survey of 304 Korean adult consumers with experience using digital accommodation booking platforms and analyzed using structural equation modeling. The results show that sustainable informativeness was positively associated with both value dimensions, and both value dimensions were positively associated with trust. Trust showed the strongest direct association with sustainable consumption behavior, whereas the direct association between sustainable informativeness and behavior was not significant. Significant indirect associations through value and trust suggest that sustainability-related information is more closely related to sustainable consumption behavior when it is useful, meaningful, and trustworthy. Practically, the findings suggest that platforms should design sustainability-related information to be not only visible but also comparable, interpretable, useful, and credible. Full article
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