3,041 Results Found

This paper introduces Split Delivery Clustered Vehicle Routing Problem with Soft cluster conflicts and Customer-related costs (SDCVRPSC) arising in automotive parts of milk-run logistics with supplier cluster distribution in China. In SDCVRPSC, custo...

In the service sector, customer-related social stressors may weaken employees’ well-being, impairing job-related outcomes. Drawing on the Conservation of Resources theory and on the psychology of sustainability, fostering personal resources bec...

The impact of the employees’ perceptions of CSR activities on the employee-organization relationship has been little explored in the literature. This study aims to analyze the impact of corporate social responsibility (CSR) perceptions (Environ...

Given that the ultimate goal of business is performance enhancement, this study approaches the phenomenon by drawing on resource-advantage (R-A) theory to conceptualize a model with the aim of investigating the links among composite operant resources...

In today’s service-driven economy, brands increasingly turn to social media marketing activities (SMMA) to build meaningful, long-term customer relationships. Grounded in social exchange theory (SET), this study examines how SMMA influences cus...

With the aim of comparing the influence of economic benefits with social benefits in the model of integrating customer benefits and relationship quality in the context of university–enterprise relationship research in Ho Chi Minh City (HCMC), V...

Customer orientation of salespeople usually leads to a sustainable positive effect on job performance, yet previous research has usually focused on the benefits of functional customer orientation, and less is known about its relational customer orien...

Addressing the needs of customers is fundamental to the success of companies, particularly in the long-term. In fact, most companies use customer satisfaction as a method to determine and evaluate their performance and outline their strategies for th...

Low-carbon product design is an important way to reduce greenhouse gas emission. Customer collaborative product innovation (CCPI) has become a new worldwide product design trend. Based on this popularity, we introduced CCPI into the low-carbon produc...

The present study aimed to explore the mediating role of hostile customer relations in the association between emotional dissonance and workers’ mental health. Moreover, the moderating role of proactive personality as a buffer against hostile c...

Modern businesses in the present digital age are facing different challenges for survival and growth due to the stiff competitive environment that prevails almost in every sector. Technology, especially digital technology, has changed the way of doin...

Little evidence is available on how airline meals and their dimensions affect customers’ loyalty generation procedure and behaviors towards airline products. This research is designed to elucidate airline customer loyalty generation procedure b...

The unique professional competence of pharmacists can support the safe and effective use of medicines by patients. Additionally, it is important to acknowledge and incorporate the needs of patients with various cultural and social backgrounds. The ob...

In his writings, the Bāb (1819–1850), the founder of the Bābī religion, introduced laws and pronounced ethical injunctions pertaining to women that marked a significant departure from Muslim legal norms and social customs prevail...

In hospitality contexts where customer experience is a key source of competitive advantage, its role in fostering brand evangelism remains insufficiently understood. Despite growing interest in customer experience, the existing literature has largely...

This study explores the collaboration between upstream manufacturer brands and first-line retailers in Taiwan’s 3C product market, which is influenced by several factors. Both parties are motivated by profit and thus, strive for mutual cooperation in...

Customer Relationship Management (CRM) is more than an information tool and plays a critical role in small and medium enterprises (SMEs). The present study explored the moderating effect of relational capital (RC) on the relationship between CRM dime...

Due to the aggressive competitive climate in practically every sector, modern firms in the digital age confront a variety of hurdles for survival and growth. Technology, mainly digital technology, has altered global business practices. To stay ahead...

The efforts of regulators and food industry actors to achieve ambitious European sustainability objectives should not only be based on, but also supported by, consumers’ behavior, since customers’ demand has the ability to determine chang...

Platform-mediated work (PMW) represents a highly unregulated and individualized segment of the labor market, with significant implications for psychosocial work environment and limited occupational health and safety (OHS) management efforts. The use...

This study intends to ascertain the correlation between green banking practices and the sustainable environmental performance of private banks. It further investigates the mediating role of employee green behavior and motivation. This study used a qu...

Features extracted from the wavelet transform coefficient matrix are widely used in the design of machine learning models to classify event-related potential (ERP) and electroencephalography (EEG) signals in a wide range of brain activity research an...

Every sector of the global economy is faced with environmental problems and their resulting consequences to their day-to-day operations. Due to the rising threat of global climate change, the green banking (GB) concept has been given significant atte...

Artificial intelligence (AI) conversational agents (CA) or chatbots represent one of the technologies that can provide automated customer service for companies, a trend encountered in recent years. Chatbot use is beneficial for companies when associa...

Trust—both cognitive and affective trust—sit at the core of the development of avatars in hospitality. Based on the theory of mind (ToM), this study collected data from 563 hotel customers and utilized partial least squares-structural equ...

Low-cost carriers (LCCs) in Saudi Arabia operate in a competitive, highly demanding environment. Customer-related attributes may be influenced by the levels of service quality in a no-frills airline, which might impact satisfaction and loyalty. Given...

This article is about the Fašinada custom. The Fašinada refers to the transporting of stones by boat from the coast to a small island named Madonna of the Reef in Perast, Montenegro. This custom both commemorates the finding of a miracu...

The spread of social networks and the high level of penetration of digital content and mobile devices have created a society in which consumers expect constant communication from companies. In addition, communication on social media is often accompan...

This study attempts to investigate the relationships among Korean hotel employees’ perception of Corporate Social Responsibility (CSR), their intrinsic motivations, and their organizational commitment (OC). The mediating effect of intrinsic motivatio...

Sports-related oro-dento-facial trauma is a major clinical and socioeconomic burden, with oro-dento-facial injuries affecting approximately 30–40% of athletes. Mouthguards are widely recommended as primary protective devices, yet the comparativ...

Product returns are a source of valuable information that can be used by firms and supply chains to improve products, services, and decision making. However, firms are struggling to maximize the value of this information, and the extant scholarly lit...

In the contemporary and dynamic business landscape, the establishment of a loyal customer base is a fundamental imperative for long-term organizational viability. This research undertakes a comprehensive exploration into the formation of customer loy...

COVID-19 hit the global economy hard in early 2020, and airline industry was among the biggest commercial victims. Governments closed borders, the virus scared off travelers and the aircraft stayed on the ground to a large extent. The forecasted reco...

Transportation planning has been established as a key topic in the literature and social production practices. An increasing number of researchers are studying vehicle routing problems (VRPs) and their variants considering real-life applications and...

The software development industry or organizations increasingly emerging day by day have adopted global software development (GSD) practices due to the large significance of outsourcing. These industries face many challenges due to a lack of understa...

This paper investigates the effectiveness of dynamic switch-off policies in flow line production systems, aiming to balance energy efficiency and operational performance. A three-machine simulation model is developed and tested under steady-state and...

This study investigates whether Corporate Social Responsibility Disclosure (CSRD) serves as a risk-mitigating or cost-inducing signal for firms’ market value in an emerging market. Utilising a panel dataset of 120 companies listed on the Tehran...

Worldwide, salt consumption exceeds the World Health Organization’s recommendation of a daily intake of 5 g. Customer journey mapping is a research method used in market research to understand customer behaviors and experiences and could be use...

Following the outbreak of the COVID-19 pandemic, it became significant to study how to improve the customer satisfaction for Japanese tourist accommodations for restart and recovery in the future, and in preparation for the 2021 Japan Olympics. There...

The discovery of selective water channel proteins—aquaporins—has prompted growing interest in using these proteins, as the building blocks for designing new types of membranes. However, as with any other new and potentially disruptive technology, bar...

Food safety issues have become increasingly important in the retail sector. This study focused on the perception of the safety of ready-to-eat (RTE) foods at hypermarkets. The objectives of the current study were to evaluate the perception of food sa...

Social media has been widely used to design and publish pro-environment campaigns; the goal is to spread awareness about environmental issues and explain how customers can change their consumption behavior to protect the environment. Customers’...

The prevalence of individuals with flat feet and high arches is very high (between 15% to 37%), which can often lead to other orthopedic complications. Three-dimensional-printed insoles are being studied and validated for their effects in correcting...

One of the key areas of contemporary marketing is the formulation of a pricing strategy, which is one of the four pillars of the traditional marketing mix. One way to implement this strategy is through dynamic pricing. It is currently gaining popular...

The hotel market has become extremely competitive over the past years. Hotels try to differentiate themselves through their services and facilities. To make the best choice when searching for accommodation, guests increasingly use rating systems of b...

The management of the distribution network is becoming increasingly important as the penetration of distributed energy resources is increasing. Reliable knowledge of the real-time status of the network is essential if algorithms are to be used to hel...

Pharmacy personnel often answer telephones to respond to pharmacy customers (subjects) who received messages from automated systems. This research examines the communication process in terms of how users interact and engage with pharmacies after rece...

The deepening integration of telecommunication technology into other industries has giving birth to a variety of new applications, such as self-driving, telemedicine, and intelligent manufacturing. Whether the telecom service is traditional or new, u...

This study models customer patterns using fractal analysis and examines how touchpoints and customer journey mapping shape value to enhance sustainable organizational and customer performance. The analysis is made at cell-level using mathematical mod...

Business-to-business digital service platforms increasingly automate routine information and coordination tasks once handled by account managers, yet suppliers keep investing in dedicated contacts and proactive communication. This raises a resource a...