Pharmacy 2020, 8(2), 97; https://doi.org/10.3390/pharmacy8020097 (registering DOI) - 04 Jun 2020
Abstract
Background: Healthcare delivery models in Wales are changing in response to
unprecedented pressure on the National Health Service UK (NHS). Community pharmacies will be
prioritised to address public health and clinical needs at a local level. To support the delivery of the
new [...] Read more.
unprecedented pressure on the National Health Service UK (NHS). Community pharmacies will be
prioritised to address public health and clinical needs at a local level. To support the delivery of the
new [...] Read more.
Background: Healthcare delivery models in Wales are changing in response to
unprecedented pressure on the National Health Service UK (NHS). Community pharmacies will be
prioritised to address public health and clinical needs at a local level. To support the delivery of the
new model, pharmacy technicians must be enabled and developed to optimize their roles. The aim
of the study was to establish existing roles of pharmacy technicians working in the community
pharmacy sector in Wales and to explore barriers and enablers to development. Methods: A
combination of quantitative and qualitative methodologies was used, with the main focus on
quantitative methods. A total of 83 participants completed an online questionnaire and additional
qualitative data were obtained from four semi‐structured telephone interviews. Results: The
dispensing and final accuracy checking of medicines were reported as core functions of the
community pharmacy technician role, with an average of 43% and 57% of time being spent on these
roles, respectively. There was some evidence of engagement in leadership and management roles
(average of 19%) and limited evidence of delivery of services (average of 6%). Conclusions: There
is scope to enable community pharmacy technicians to optimize and further develop their roles.
Enablers include the effective use of delegation, workplace support, improved staffing levels and
the prioritisation of extended pharmacy technician roles. Full article
unprecedented pressure on the National Health Service UK (NHS). Community pharmacies will be
prioritised to address public health and clinical needs at a local level. To support the delivery of the
new model, pharmacy technicians must be enabled and developed to optimize their roles. The aim
of the study was to establish existing roles of pharmacy technicians working in the community
pharmacy sector in Wales and to explore barriers and enablers to development. Methods: A
combination of quantitative and qualitative methodologies was used, with the main focus on
quantitative methods. A total of 83 participants completed an online questionnaire and additional
qualitative data were obtained from four semi‐structured telephone interviews. Results: The
dispensing and final accuracy checking of medicines were reported as core functions of the
community pharmacy technician role, with an average of 43% and 57% of time being spent on these
roles, respectively. There was some evidence of engagement in leadership and management roles
(average of 19%) and limited evidence of delivery of services (average of 6%). Conclusions: There
is scope to enable community pharmacy technicians to optimize and further develop their roles.
Enablers include the effective use of delegation, workplace support, improved staffing levels and
the prioritisation of extended pharmacy technician roles. Full article
(This article belongs to the Special Issue Pharmacy Workforce Support Personnel)











