The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance
Sommovigo, V.; Setti, I.; Argentero, P. The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance. Sustainability 2019, 11, 285. https://doi.org/10.3390/su11010285
Sommovigo V, Setti I, Argentero P. The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance. Sustainability. 2019; 11(1):285. https://doi.org/10.3390/su11010285
Chicago/Turabian StyleSommovigo, Valentina, Ilaria Setti, and Piergiorgio Argentero. 2019. "The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance" Sustainability 11, no. 1: 285. https://doi.org/10.3390/su11010285