There is an obvious trade-off between information obtained from passenger surveys and cost and time investment. This paper offers a new approach for this problem and its detailed step-by-step procedure description. Parsimonious Analytic Hierarchy Pro...
The increasing demand for renewable energy sources indicates that an increasing number of single-family homeowners are choosing photovoltaic installations. These systems facilitate self-sufficient electricity production, increasing the energy indepen...
Urban green spaces (UGS) are one of the most important issues regarding the sustainability of a city. In this study, we aimed to determine the effect of UGS on the historical urban texture by measuring user satisfaction. The city of Nicosia was chose...
A multi-center self-assessment survey was conducted to evaluate patient satisfaction with the Advanced Bionics Neptune™ waterproof sound processor used with the AquaMic™ totally submersible microphone. Subjective satisfaction with the different Neptu...
Background/objectives: The growing use of mobile health (mHealth) applications needs reliable tools to assess their usability and user experience in clinical practice to improve the digital health (eHealth) interventions and ensure engagement, as hig...
The outbreak of Corona Virus Disease 2019 (COVID-19) in various countries at the end of last year has transferred traditional face-to-face teaching to online education platforms, which directly affects the quality of education. Taking user satisfacti...
The aim of this study was to compare users’ and mental health workers’ (MHW) perception of respect of human rights and job/care satisfaction in mental health services in Italy during the COVID-19 pandemic. A sample of users and MHW of Sardinia, Italy...
Due to the rapid diffusion of social mobile payment (SMP), the current research explores the post-adoption behavior of SMP users. It proposes a research model to determine the core predictors of users’ continuance intentions to use SMPs. Throug...
The evaluation of users’ satisfaction from the available e-Government services is a very important factor for the e-Government evolution. In this research, the MUlticriteria Satisfaction Analysis (MUSA) method and the related software is used i...
27 September 2018
Many Chinese companies have recently joined a trend to build their own online brand community, which is good for their corporate strategy and even for innovation, but with a high failure rate due to the low continuance intentions of users. In additio...
This study, which is grounded in the information systems success model (D&M model) proposed by Delone and Mclean, investigates user satisfaction and the intention to continue using the urban subway signage system; Wuxi subway is taken as a case s...
The burgeoning metaverse market, encompassing virtual and augmented reality, gaming, and manufacturing processes, presents a unique domain for studying user behavior. This study delineates a research framework to investigate the antecedents of behavi...
1 April 2013
As the use and value of social networks continues to expand and creatively grow, the question of how to attract people to the various sites becomes an important question. This research focuses on interactivity and its role in user satisfaction with a...
Effective and efficient use of information and communication technology (ICT) systems in the administration of educational organisations is crucial to optimise their performance. Earlier research on the identification and analysis of ICT users’...
This study aimed to empirically explore the effects of the experience economy of Incheon International Airport (IIA) on pleasure, satisfaction, and airport image. A survey was conducted with a total of 416 airport users at IIA, and the collected data...
The purpose of this study is to analyze the effects of physical and social servicescapes on cognitive and affective satisfaction, as well as airport image, with gender as a moderating effect between variables. A total of 283 airport users were survey...
The satisfaction of users is important for the success of government information systems. According to a satisfaction survey of X city’s Road Excavation Management Information System with 221 valid questionnaires in 2023 in Taiwan, however, the...
Background: Access to safe and reliable water and sanitation remains a critical public health and development challenge, with rural and low-income communities being disproportionately affected by inadequate services and heightened exposure to waterbo...
The city of Dubai has a population of 3.34 million and boasts 65 shopping malls, with an additional 10 currently under construction. As a result of the oppressive climate, shopping malls have emerged as de facto community centers and public squares w...
16 July 2022
People use social media not only for social purposes but also for business purposes. It is used in management and marketing as a tool to manage organizations and market products and services, especially to influence customers’ intention and sat...
In the post-sharing era, the evolution of the shared micro-mobility industry has transitioned from expanding market share to providing precise services. The focus on user satisfaction has shifted from a singular emphasis on functional utility to dive...
A holistic understanding of the correlations between supply and demand in buildings forms the basis for their performance assessment. This paper aims to reinterpret a set of Key Performance Indicators (KPIs) that influence users’ satisfaction from di...
18 November 2021
User experience (UX) evaluation investigates how people feel about using products or services and is considered an important factor in the design process. However, there is no comprehensive UX evaluation method for time-continuous situations during t...
The parameters that affect bicyclists’ satisfaction are of vital importance when it comes to determining the reasons that endure bicycle usage in an urban environment. This research refers to the factors that affect bicycle users’ satisfa...
Urban railway systems are critical for the daily lives of citizens in cities. Considering that urban railways are a core infrastructure, it is important for urban and railway practitioners to operate and maintain urban railway systems effectively and...
The increase in traditional and complementary medicine (TCM) methods has revealed the necessity of determining relevant behavioral tendencies among healthcare users. In our study, the evaluation of TCM approaches of healthcare users living in North C...
Background/Objectives: The patient monitoring system is a critical tool commonly used in hospitals, making it essential to assess caregivers’ user requirements and satisfaction with its usability. In intensive care units (ICUs), the usability o...
Most spas are surrounded by beautiful natural environments, so these facilities contribute to sustainable economic development and their guests are national and local tourists with a high average stay. This study has the objective of analyzing the fa...
The aim of this survey was to gather data from both implant recipients and professionals on the ease of use of the Naída CI Q70 (Naída CI) sound processor from Advanced Bionics and on the usefulness of the new functions and features available. A seco...
Effective management and monitoring of recreational use is fundamental in marine protected areas. The primary purpose of this study is to examine user’s satisfaction levels, crowding levels and the relationship between them at Florida Keys Nati...
Background: Previously, our cross-sectional observational study in Japan revealed high (68%) discordance within treatment goals between psoriasis patients and their physicians. Objective: This secondary analysis aimed to determine whether patient and...
Hospital outdoor spaces play an important role for the safety and well-being of users (patients, visitors, and staff), particularly during a pandemic. However, the actual needs of these spaces are often overlooked due to the design and management pro...
The indoor environmental quality (IEQ) of buildings can have a strong influence on occupants’ comfort, productivity, and health. Post-occupancy evaluation (POE) is necessary in assessing the IEQ of the built environment, and it typically relies...
Increasing the Quality of Service (QoS) of Public Transport (PT), in order to attract more users, is one of the goals of transport companies and urban policy-makers. A continuous monitoring of data on users’ satisfaction is desirable, but most of the...
20 November 2020
In an effort to help organizations understand consumers, our study deconstructs task–technology fit into two segments: ideal task–technology fit and individual use context–technology fit. Users’ continuous use of cloud-based b...
Public transportation (PT) service quality is recognized as a cornerstone of infrastructure development in many countries. Understanding the satisfaction level of public transport users towards provided service quality is vital. However, there is sti...
Population-level evidence on how different phases of assistive technology service delivery contribute to user satisfaction with assistive products remains limited, despite its importance for strengthening provision systems. This study investigates ho...
The study uses the Theory of Planned Behavior and the Influence of Information System Success to understand how users respond to the technology used for teaching and learning. The study intends to look at the relationship between the Information Syst...
This study examines the link between post-construction constructability and perceived service quality in a 15-building campus at Ricardo Palma University (Lima, Peru). The research combined technical assessments, user surveys, and document analysis....
This paper presents the findings of a post-occupancy evaluation (POE) applied to a building in the UK. The design of the building was generated through an externally funded research project over two years from 2005 to 2007. The construction of the bu...
As the competition between airlines grows, their customer-centered strategies are becoming increasingly popular. In this context, the marketing strategies are the result of investigations carried out directly on users, usually through the Customer Sa...
The development of electric vehicles has significant value for the sustainable utilization of energy resources. However, the unreasonable construction of charging stations causes problems such as low user satisfaction, waste of land resources, unstab...
The purpose of this study is to advance the information society literature research by examining and developing the adoption of information systems within the Village Financial System (SISKEUDES) to improve the sustainable information society (SIS)....
7 November 2022
Purpose: this study aimed to examine the user satisfaction and reuse intention of the elderly for neighborhood sports facilities in South Korea during the COVID-19 pandemic. Methods: this study surveyed 386 Korean elderly individuals aged ≥ 65 yea...
The aim of this study was to identify factors that influence satisfaction and dissatisfaction in the use of public e-procurement. The use of IT solutions promotes sustainable development. Hence, there is a need to conduct research that will allow for...
The study’s aim is to investigate how FinTech users’ perceived risk influences their continuance intention to use FinTech services. The new model, which was based on the Expectation Confirmation Model, was created to achieve the study&rsq...
The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-...
Light rail transit (LRT) systems are vital aspects of the worldwide endeavor to achieve transport sustainability and have been essential in enhancing the economies of urban areas. Issues such as pollution, the risk of road accidents, and traffic cong...
This study investigates the impact of artificial intelligence (AI) on financial inclusion satisfaction and recommendation, with a focus on the ethical dimensions and perceived algorithmic fairness. Drawing upon organizational justice theory and the h...
To increase user satisfaction with emergency rescue drone products, a product modelling design method based on the fuzzy Kano-QFD-FBS model is proposed. First, the initial user requirements for the emergency rescue drone products are obtained through...
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