The Influence of Medicine Approaches on Patient Trust, Satisfaction, and Loyalty
Abstract
1. Introduction
2. Research Model and Hypothesis
3. Materials and Methods
3.1. Design
3.2. Participants
3.3. Variables
3.4. Data Analysis
4. Results
5. Discussion
6. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
References
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Number of Participants (N) | % | ||
---|---|---|---|
Gender | Female | 239 | 52.9 |
Male | 213 | 47.1 | |
Total | 452 | 100.0 | |
Education | Primary School | 9 | 2.0 |
Secondary School | 35 | 7.7 | |
High School | 119 | 26.3 | |
University or Higher | 288 | 63.7 | |
Total | 452 | 100.0 | |
Region | Lefke | 21 | 4.6 |
İskele | 28 | 6.2 | |
Güzelyurt | 72 | 15.9 | |
Famagusta | 98 | 21.7 | |
Kyrenia | 103 | 22.8 | |
Nicosia | 130 | 28.8 | |
Total | 452 | 100.0 |
Number of Participants (N) | % | ||
---|---|---|---|
Awareness | Yes | 322 | 71.2 |
No | 130 | 28.8 | |
Total | 452 | 100.0 | |
Usage Status | Traditional Medicine | 112 | 24.8 |
Complementary Medicine | 58 | 12.8 | |
Traditional and Complementary Medicine (Both) | 282 | 62.4 | |
Total | 452 | 100.0 | |
Frequency of Use | Extremely Rarely | 39.9 | |
Rarely | 37.0 | ||
Usually | 15.9 | ||
Often | 4.6 | ||
Every time | 2.6 | ||
Total | 100.0 |
Constructs | Items | Factor Loadings | Significance |
---|---|---|---|
TCM | TCM1 | 0.665 | *** |
TCM2 | 0.629 | *** | |
TCM3 | 0.665 | *** | |
TCM4 | 0.776 | *** | |
TCM5 | 0.740 | *** | |
TCM6 | 0.644 | *** | |
TCM7 | 0.631 | *** | |
EFF | EFF1 | 0.759 | *** |
EFF2 | 0.900 | *** | |
EFF3 | 0.807 | *** | |
TRST | TRST1 | 0.742 | *** |
TRST2 | 0.771 | *** | |
TRST3 | 0.574 | *** | |
TRST4 | 0.633 | *** | |
TRST5 | 0.783 | *** | |
TRST6 | 0.742 | *** | |
SAT | SAT1 | 0.743 | *** |
SAT2 | 0.668 | *** | |
SAT3 | 0.593 | *** | |
SAT4 | 0.751 | *** | |
SAT5 | 0.820 | *** | |
SAT6 | 0.828 | *** | |
LYL | LYL1 | 0.800 | *** |
LYL2 | 0.696 | *** | |
LYL3 | 0.755 | *** | |
LYL4 | 0.774 | *** | |
LYL5 | 0.811 | *** | |
LYL6 | 0.729 | *** | |
LYL7 | 0.867 | *** | |
LYL8 | 0.786 | *** |
CR | AVE | MSV | MaxR(H) | SAT | TCM | EFF | TRST | LYL | |
---|---|---|---|---|---|---|---|---|---|
SAT | 0.875 | 0.585 | 0.336 | 0.884 | 0.765 | ||||
TCM | 0.857 | 0.663 | 0.301 | 0.864 | 0.543 | 0.810 | |||
EFF | 0.863 | 0.679 | 0.058 | 0.882 | 0.240 | 0.219 | 0.824 | ||
TRST | 0.853 | 0.539 | 0.359 | 0.859 | 0.529 | 0.549 | 0.126 | 0.734 | |
LYL | 0.925 | 0.607 | 0.359 | 0.930 | 0.580 | 0.541 | 0.180 | 0.599 | 0.779 |
Parameter | Estimate | Lower | Upper | P | Results | ||
---|---|---|---|---|---|---|---|
EFF | <--- | TCM | 0.408 | 0.301 | 0.504 | 0.010 | *** H3 Supported |
TRST | <--- | TCM | 0.860 | 0.768 | 0.931 | 0.010 | *** H1 Supported |
SAT | <--- | TCM | 0.846 | 0.761 | 0.902 | 0.010 | *** H2 Supported |
LYL | <--- | TRST | 0.196 | 0.054 | 0.339 | 0.049 | *** |
LYL | <--- | EFF | −0.041 | −0.098 | 0.027 | 0.245 | - |
LYL | <--- | SAT | 0.837 | 0.726 | 0.951 | 0.010 | *** |
Parameter | Estimate | Lower | Upper | P | Results |
---|---|---|---|---|---|
TCM --> EFF --> LYL | −0.017 | −0.044 | 0.010 | 0.245 | H4c Not Supported |
TCM --> TRST --> LYL | 0.174 | 0.047 | 0.278 | 0.049 | *** H4a Supported |
TCM --> SAT --> LYL | 0.734 | 0.562 | 0.901 | 0.010 | *** H4b Supported |
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Sertan, A.; Çek, K.; Öniz, A.; Özgören, M. The Influence of Medicine Approaches on Patient Trust, Satisfaction, and Loyalty. Healthcare 2023, 11, 1254. https://doi.org/10.3390/healthcare11091254
Sertan A, Çek K, Öniz A, Özgören M. The Influence of Medicine Approaches on Patient Trust, Satisfaction, and Loyalty. Healthcare. 2023; 11(9):1254. https://doi.org/10.3390/healthcare11091254
Chicago/Turabian StyleSertan, Ayşe, Kemal Çek, Adile Öniz, and Murat Özgören. 2023. "The Influence of Medicine Approaches on Patient Trust, Satisfaction, and Loyalty" Healthcare 11, no. 9: 1254. https://doi.org/10.3390/healthcare11091254
APA StyleSertan, A., Çek, K., Öniz, A., & Özgören, M. (2023). The Influence of Medicine Approaches on Patient Trust, Satisfaction, and Loyalty. Healthcare, 11(9), 1254. https://doi.org/10.3390/healthcare11091254