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What Motivates Users to Keep Using Social Mobile Payments?

1
Department of Interaction Science, Sungkyunkwan University, Seoul 03063, Korea
2
Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul 03063, Korea
*
Author to whom correspondence should be addressed.
Sustainability 2020, 12(17), 6878; https://doi.org/10.3390/su12176878
Received: 19 July 2020 / Revised: 20 August 2020 / Accepted: 20 August 2020 / Published: 24 August 2020
(This article belongs to the Section Economic and Business Aspects of Sustainability)
Due to the rapid diffusion of social mobile payment (SMP), the current research explores the post-adoption behavior of SMP users. It proposes a research model to determine the core predictors of users’ continuance intentions to use SMPs. Through the analysis of survey data from South Korea, it indicates that satisfaction strongly and positively affects users’ continuance intentions. Moreover, satisfaction is influenced by perceived usefulness (PU), security, and enjoyment. Interestingly, although perceived ease of use (PEU) does not directly affect satisfaction, it can indirectly influence satisfaction via users’ PU and perceived enjoyment. Furthermore, perceived ubiquity has strong effects on users’ PU and PEU. The study also discusses meaningful implications, and provides suggestions for future studies. View Full-Text
Keywords: social mobile payment; technology acceptance; enjoyment; security; ubiquity; sustainable development social mobile payment; technology acceptance; enjoyment; security; ubiquity; sustainable development
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MDPI and ACS Style

Nan, D.; Kim, Y.; Park, M.H.; Kim, J.H. What Motivates Users to Keep Using Social Mobile Payments? Sustainability 2020, 12, 6878. https://doi.org/10.3390/su12176878

AMA Style

Nan D, Kim Y, Park MH, Kim JH. What Motivates Users to Keep Using Social Mobile Payments? Sustainability. 2020; 12(17):6878. https://doi.org/10.3390/su12176878

Chicago/Turabian Style

Nan, Dongyan, Yerin Kim, Min H. Park, and Jang H. Kim 2020. "What Motivates Users to Keep Using Social Mobile Payments?" Sustainability 12, no. 17: 6878. https://doi.org/10.3390/su12176878

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