Abstract
To increase user satisfaction with emergency rescue drone products, a product modelling design method based on the fuzzy Kano-QFD-FBS model is proposed. First, the initial user requirements for the emergency rescue drone products are obtained through a questionnaire, and the fuzzy Kano model is utilised and combined with the better–worse coefficient method to categorise the attributes, define the priorities of the user requirements, and screen out the key user requirements. Second, the QFD model is used to construct the quality house, analyse the key user requirements quantitatively, and obtain the design elements and weights of the emergency rescue drone product. The obtained key design elements are subsequently imported into the FBS model to complete the mapping transformation from the functional elements to the structural elements of the emergency rescue drone products and realise the styling design of the emergency rescue drone products. Finally, the user satisfaction scale based on appearance, functionality, and interaction was developed and the System Usability Scale (SUS) was used to evaluate user satisfaction with the emergency rescue drone design scheme. The new design scheme scored higher and showed significant differences in satisfaction ratings compared to the previous scheme. Hefei Jiaxun Technology Co., Ltd. carried out product development for the design scheme. At present, physical products have been sold on the market and have achieved good results. Hefei Jiaxun Technology Co., Ltd. conducted a survey on consumer satisfaction with this product, and the results revealed that customer satisfaction increased by 11.9% compared with that of previous products. Compared with similar products in the market, the consumer satisfaction with this product increased by 13.5%, indicating that it has obvious market competitiveness. This study shows that the method of product styling design based on the fuzzy Kano-QFD-FBS model can comprehensively acquire and analyse user requirements, realise accurate mapping from user requirements to product design elements, and output the specific solution of the emergency rescue drone product styling design. The design scheme performs well in meeting user requirements, verifies the feasibility and effectiveness of the fuzzy Kano-QFD-FBS model in the styling design study of emergency rescue drones, and provides a new paradigm for emergency rescue product design.