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1,486 Results Found

  • Article
  • Open Access
15 Citations
7,965 Views
21 Pages

Emotion Recognition on Call Center Voice Data

  • Yüksel Yurtay,
  • Hüseyin Demirci,
  • Hüseyin Tiryaki and
  • Tekin Altun

16 October 2024

Emotion recognition is a crucial aspect of human–computer interaction, particularly in the field of marketing and advertising. Call centers play a vital role in generating positive client experiences and maintaining relationships. As individual...

(This article belongs to the Section Computing and Artificial Intelligence)
  • Article
  • Open Access
27 Citations
8,481 Views
17 Pages

Development of Speech Recognition Systems in Emergency Call Centers

  • Alakbar Valizada,
  • Natavan Akhundova and
  • Samir Rustamov

9 April 2021

In this paper, various methodologies of acoustic and language models, as well as labeling methods for automatic speech recognition for spoken dialogues in emergency call centers were investigated and comparatively analyzed. Because of the fact that d...

(This article belongs to the Section A: Computer Science)
  • Article
  • Open Access
31 Citations
7,855 Views
24 Pages

Emotion Recognition Method for Call/Contact Centre Systems

  • Mirosław Płaza,
  • Robert Kazała,
  • Zbigniew Koruba,
  • Marcin Kozłowski and ,
  • Małgorzata Lucińska,
  • Kamil Sitek and
  • Jarosław Spyrka
  • + 2 authors+ 0 author

28 October 2022

Nowadays, one of the important aspects of research on call/contact centre (CC) systems is how to automate their operations. Process automation is influenced by the continuous development in the implementation of virtual assistants. The effectiveness...

(This article belongs to the Special Issue Artificial Intelligence in Industrial Engineering)
  • Article
  • Open Access
2,103 Views
24 Pages

Recognition of Western Black-Crested Gibbon Call Signatures Based on SA_DenseNet-LSTM-Attention Network

  • Xiaotao Zhou,
  • Ning Wang,
  • Kunrong Hu,
  • Leiguang Wang and ,
  • Chunjiang Yu,
  • Zhenhua Guan,
  • Ruiqi Hu,
  • Qiumei Li and
  • Longjia Ye
  • + 4 authors+ 0 author

30 August 2024

As part of the ecosystem, the western black-crested gibbon (Nomascus concolor) is important for ecological sustainability. Calls are an important means of communication for gibbons, so accurately recognizing and categorizing gibbon calls is important...

  • Article
  • Open Access
61 Citations
7,380 Views
18 Pages

6 July 2020

Call center operators communicate with callers in different emotional states (anger, anxiety, fear, stress, joy, etc.). Sometimes a number of calls coming in a short period of time have to be answered and processed. In the moments when all call cente...

(This article belongs to the Special Issue Ubiquitous Technologies for Emotion Recognition)
  • Article
  • Open Access
329 Views
20 Pages

Reliable manual annotations for Vietnamese logistics calls are scarce, and telephone channel degradation compounds errors in business-critical entities. Existing adaptation methods typically optimize aggregate transcription accuracy, use uniform toke...

(This article belongs to the Section Large Language Models and Embodied Intelligence)
  • Proceeding Paper
  • Open Access
13 Citations
4,996 Views
10 Pages

Automatic Call Sign Detection: Matching Air Surveillance Data with Air Traffic Spoken Communications

  • Juan Zuluaga-Gomez,
  • Karel Veselý,
  • Alexander Blatt,
  • Petr Motlicek and ,
  • Dietrich Klakow,
  • Allan Tart,
  • Igor Szöke,
  • Amrutha Prasad,
  • Saeed Sarfjoo and
  • Fabian Landis
  • + 11 authors+ 6 authors

Voice communication is the main channel to exchange information between pilots and Air-Traffic Controllers (ATCos). Recently, several projects have explored the employment of speech recognition technology to automatically extract spoken key informati...

(This article belongs to the Proceedings of 8th OpenSky Symposium 2020)
  • Feature Paper
  • Article
  • Open Access
11 Citations
6,498 Views
14 Pages

5 August 2017

In the competitive telecommunications market, the information that the mobile telecom operators can obtain by regularly analysing their massive stored call logs, is of great interest. Although the data that can be extracted nowadays from mobile phone...

(This article belongs to the Special Issue Human Activity Recognition)
  • Article
  • Open Access
8 Citations
4,423 Views
20 Pages

Using Deep Learning to Classify Environmental Sounds in the Habitat of Western Black-Crested Gibbons

  • Ruiqi Hu,
  • Kunrong Hu,
  • Leiguang Wang,
  • Zhenhua Guan and ,
  • Xiaotao Zhou,
  • Ning Wang and
  • Longjia Ye
  • + 2 authors+ 0 author

22 August 2024

The western black-crested gibbon (Nomascus concolor) is a rare and endangered primate that inhabits southern China and northern Vietnam, and has become a key conservation target due to its distinctive call and highly endangered status, making its ide...

  • Article
  • Open Access
6 Citations
6,080 Views
20 Pages

30 November 2023

The demand for customer support call centers has surged across various sectors due to the pandemic. Yet, the constraints of round-the-clock human services and fluctuating wait times pose challenges in fully meeting customer needs. In response, there&...

(This article belongs to the Section Computer Science & Engineering)
  • Article
  • Open Access
5 Citations
5,433 Views
21 Pages

22 August 2019

Bats have an important role in the ecosystem, and therefore an effective detection of their prevalence can contribute to their conservation. At present, the most commonly methodology used in the study of bats is the analysis of echolocation calls. Ho...

(This article belongs to the Special Issue Recent Advances on Wireless Acoustic Sensor Networks (WASN))
  • Article
  • Open Access
2 Citations
3,260 Views
15 Pages

Intelligent Recognition of Smoking and Calling Behaviors for Safety Surveillance

  • Jingyuan Zhang,
  • Lunsheng Wei,
  • Bin Chen,
  • Heping Chen and
  • Wangming Xu

Smoking and calling are two typical behaviors involved in public and industrial safety that usually need to be strictly monitored and even prohibited on many occasions. To resolve the problems of missed detection and false detection in the existing t...

(This article belongs to the Special Issue Investigations of Object Detection in Images/Videos Using Various Deep Learning Techniques)
  • Article
  • Open Access
1 Citations
596 Views
20 Pages

Acoustic Features and Recognition of Distress Calls in Rhinolophus nippon: A Study Combining Machine Learning and Playback Experiments

  • Jingyan Hao,
  • Jiaxi Li,
  • Bingbing Wang,
  • Meiyan Guo and ,
  • Xiao Tan and
  • Kangkang Zhang
  • + 1 author+ 0 author

28 May 2026

Vocal signals are the primary medium of intraspecific communication in bats, yet the encoding features and recognition mechanisms of distress calls remain largely unclear. This study aimed to examine sex, age, and individual signatures in noise burst...

(This article belongs to the Special Issue Advances in Biological Research of Chiroptera)
  • Article
  • Open Access
4 Citations
3,943 Views
9 Pages

22 August 2022

Predation is generally the main cause of bird mortality. Birds can use acoustic signals to increase their predation survival. Bird response to mobbing alarm calls is a form of anti-predation behavior. We used a playback technique and acoustic analysi...

(This article belongs to the Special Issue Bird Culture: Diversity and Functions of Bird Vocalizations)
  • Article
  • Open Access
26 Citations
7,515 Views
18 Pages

Machine Learning Algorithms for Detection and Classifications of Emotions in Contact Center Applications

  • Mirosław Płaza,
  • Sławomir Trusz,
  • Justyna Kęczkowska,
  • Ewa Boksa and ,
  • Sebastian Sadowski and
  • Zbigniew Koruba
  • + 1 author+ 0 author

15 July 2022

Over the past few years, virtual assistant solutions used in Contact Center systems are gaining popularity. One of the main tasks of the virtual assistant is to recognize the intentions of the customer. It is important to note that quite often the ac...

(This article belongs to the Special Issue Deep Learning Methods for Human Activity Recognition and Emotion Detection)
  • Article
  • Open Access
4 Citations
5,053 Views
15 Pages

Detecting and Tracking the Positions of Wild Ungulates Using Sound Recordings

  • Salem Ibrahim Salem,
  • Kazuhiko Fujisao,
  • Masayasu Maki,
  • Tadanobu Okumura and
  • Kazuo Oki

28 January 2021

Monitoring wild ungulates such as deer is a highly challenging issue faced by wildlife managers. Wild ungulates are increasing in number worldwide, causing damage to ecosystems. For effective management, the precise estimation of their population siz...

(This article belongs to the Section Remote Sensors)
  • Article
  • Open Access
4 Citations
3,231 Views
14 Pages

10 December 2022

The echolocation calls of bats are mainly used for navigation and foraging; however, they may also contain social information about the emitter and facilitate social interactions. In this study, we recorded the echolocation calls of greater horseshoe...

(This article belongs to the Special Issue Behavioural Ecology, Conservation and Management of Wildlife and Fish)
  • Article
  • Open Access
30 Citations
19,537 Views
14 Pages

There You Are! Automated Detection of Indris’ Songs on Features Extracted from Passive Acoustic Recordings

  • Davide Ravaglia,
  • Valeria Ferrario,
  • Chiara De Gregorio,
  • Filippo Carugati and ,
  • Teresa Raimondi,
  • Walter Cristiano,
  • Valeria Torti,
  • Achaz Von Hardenberg,
  • Jonah Ratsimbazafy and
  • Marco Gamba
  • + 7 authors+ 2 authors

9 January 2023

The growing concern for the ongoing biodiversity loss drives researchers towards practical and large-scale automated systems to monitor wild animal populations. Primates, with most species threatened by extinction, face substantial risks. We focused...

(This article belongs to the Special Issue Recent Advances in Animal Cognition and Ethology)
  • Review
  • Open Access
30 Citations
6,885 Views
13 Pages

Helicobacter pylori Pathogen-Associated Molecular Patterns: Friends or Foes?

  • Daniela Eletto,
  • Fatima Mentucci,
  • Antonia Voli,
  • Antonello Petrella and ,
  • Amalia Porta and
  • Alessandra Tosco
  • + 1 author+ 0 author

Microbial infections are sensed by the host immune system by recognizing signature molecules called Pathogen-Associated Molecular Patterns—PAMPs. The binding of these biomolecules to innate immune receptors, called Pattern Recognition Receptors...

(This article belongs to the Special Issue Helicobacter: Infection, Diagnosis and Treatment 2.0)
  • Article
  • Open Access
1,058 Views
18 Pages

A Co-Expressed Cluster of Genes in the Anterior Brain of Female Crickets Activated by a Species-Specific Calling Song

  • Shijiao Xiong,
  • Chunxia Gan,
  • Fengmin Wang,
  • Zhengyang Li and ,
  • Songwang Yi,
  • Yaobin Lu and
  • Xinyang Zhang
  • + 2 authors+ 0 author

Crickets use the pulse pattern of the species-specific calling song as a primary cue for mate recognition. Here we combined transcriptome profiling of brain regions with network-based analyses in Gryllus bimaculatus exposed to silence or pulse trains...

(This article belongs to the Collection 30th Anniversary of IJMS: Updates and Advances in Biochemistry)
  • Article
  • Open Access
53 Citations
9,498 Views
23 Pages

Video-Based Human Activity Recognition Using Multilevel Wavelet Decomposition and Stepwise Linear Discriminant Analysis

  • Muhammad Hameed Siddiqi,
  • Rahman Ali,
  • Md. Sohel Rana,
  • Een-Kee Hong and ,
  • Eun Soo Kim and
  • Sungyoung Lee
  • + 1 author+ 0 author

4 April 2014

Video-based human activity recognition (HAR) means the analysis of motions and behaviors of human from the low level sensors. Over the last decade, automatic HAR is an exigent research area and is considered a significant concern in the field of comp...

(This article belongs to the Section Physical Sensors)
  • Article
  • Open Access
1 Citations
3,493 Views
17 Pages

14 March 2024

This article contributes to the interdisciplinary fields of memory and historical justice studies by analyzing one, particularly troublesome kind of competitive comparison that sometimes happens in memory politics in the so-called age of apology. The...

(This article belongs to the Section Contemporary Politics and Society)
  • Article
  • Open Access
9 Citations
3,051 Views
22 Pages

10 July 2024

Radar jamming recognition is a key step in electronic countermeasures, and accurate and sufficient labeled samples are essential for supervised learning-based recognition methods. However, in real practice, collected radar jamming samples often have...

(This article belongs to the Topic Radar Signal and Data Processing with Applications)
  • Article
  • Open Access
12 Citations
3,811 Views
16 Pages

9 June 2023

The recognition of sheep faces based on computer vision has improved the efficiency and effectiveness of individual sheep identification, providing technical support for the development of smart farming. However, current recognition models have probl...

(This article belongs to the Section Animal System and Management)
  • Article
  • Open Access
25 Citations
7,652 Views
18 Pages

With the recent spread of mobile devices equipped with different sensors, it is possible to continuously recognise and monitor activities in daily life. This sensor-based human activity recognition is formulated as sequence classification to categori...

(This article belongs to the Special Issue Data Processing and Wearable Systems for Effective Human Monitoring)
  • Article
  • Open Access
27 Citations
14,927 Views
13 Pages

Amharic OCR: An End-to-End Learning

  • Birhanu Belay,
  • Tewodros Habtegebrial,
  • Million Meshesha,
  • Marcus Liwicki and ,
  • Gebeyehu Belay and
  • Didier Stricker
  • + 1 author+ 0 author

7 February 2020

In this paper, we introduce an end-to-end Amharic text-line image recognition approach based on recurrent neural networks. Amharic is an indigenous Ethiopic script which follows a unique syllabic writing system adopted from an ancient Geez script. Th...

(This article belongs to the Special Issue Computer Vision and Pattern Recognition in the Era of Deep Learning)
  • Article
  • Open Access
9 Citations
5,085 Views
13 Pages

15 August 2023

Amphibians are the most endangered class of vertebrate on Earth. Knowledge of their ecology is crucial to their conservation; however, many species have received scant attention from researchers, particularly in regions that are difficult to access o...

(This article belongs to the Special Issue Ecology and Conservation of Amphibians)
  • Article
  • Open Access
28 Citations
7,084 Views
19 Pages

Adaptive Geoparsing Method for Toponym Recognition and Resolution in Unstructured Text

  • Edwin Aldana-Bobadilla,
  • Alejandro Molina-Villegas,
  • Ivan Lopez-Arevalo,
  • Shanel Reyes-Palacios and ,
  • Victor Muñiz-Sanchez and
  • Jean Arreola-Trapala
  • + 1 author+ 0 author

17 September 2020

The automatic extraction of geospatial information is an important aspect of data mining. Computer systems capable of discovering geographic information from natural language involve a complex process called geoparsing, which includes two important t...

  • Article
  • Open Access
11 Citations
3,662 Views
16 Pages

A Hybrid Method for Inland Ship Recognition Using Marine Radar and Closed-Circuit Television

  • Xinglong Liu,
  • Yicheng Li,
  • Yong Wu,
  • Zhiyuan Wang and ,
  • Wei He and
  • Zhixiong Li
  • + 1 author+ 0 author

30 October 2021

Vessel recognition plays important role in ensuring navigation safety. However, existing methods are mainly based on a single sensor, such as automatic identification system (AIS), marine radar, closed-circuit television (CCTV), etc. To this end, thi...

(This article belongs to the Special Issue Artificial Intelligence in Marine Science and Engineering)
  • Article
  • Open Access
1 Citations
3,694 Views
9 Pages

An Easily Customizable Approach for Automated Species-Specific Detection of Anuran Calls Using the European Green Toad as an Example

  • Lukas Landler,
  • Yurii V. Kornilev,
  • Stephan Burgstaller,
  • Janette Siebert and ,
  • Maria Krall,
  • Magdalena Spießberger,
  • Daniel Dörler and
  • Florian Heigl
  • + 3 authors+ 0 author

6 October 2024

Machine learning approaches for pattern recognition are increasingly popular. However, the underlying algorithms are often not open source, may require substantial data for model training, and are not geared toward specific tasks. We used open-source...

(This article belongs to the Section Information Processes)
  • Article
  • Open Access
17 Citations
4,641 Views
18 Pages

This paper proposes a facial expression recognition network called the Lightweight Facial Network with Spatial Bias (LFNSB). The LFNSB model effectively balances model complexity and recognition accuracy. It has two key components: a lightweight feat...

  • Article
  • Open Access
3 Citations
4,607 Views
18 Pages

30 April 2024

Recognizing 3D objects from point clouds is a crucial technology for autonomous vehicles. Nevertheless, LiDAR (Light Detection and Ranging) point clouds are generally sparse, and they provide limited contextual information, resulting in unsatisfactor...

(This article belongs to the Special Issue Deep Learning in Object Detection)
  • Article
  • Open Access
20 Citations
4,522 Views
16 Pages

13 September 2018

In view of the nonlinear characteristics of electroencephalography (EEG) signals collected in the driving fatigue state recognition research and the issue that the recognition accuracy of the driving fatigue state recognition method based on EEG is s...

(This article belongs to the Special Issue Evaluation of Systems’ Irregularity and Complexity: Sample Entropy, Its Derivatives, and Their Applications across Scales and Disciplines)
  • Article
  • Open Access
3 Citations
7,664 Views
21 Pages

5 November 2019

This paper explores empirically Edward T. Hall’s assertion about the role of musical elements, including rhythm recognition and what are called “ear worms” in popular culture. To test Hall’s assertion, data were collected from...

  • Feature Paper
  • Article
  • Open Access
14 Citations
5,699 Views
18 Pages

21 June 2018

We studied three calls of common marmosets, Callithrix jacchus, elicited in the context of food. Call A, but not B or C, had been described previously as a food call. We presented insects (live mealworms or crickets) and fruit (banana or blueberries)...

(This article belongs to the Special Issue Animal Communication)
  • Article
  • Open Access
10 Citations
4,104 Views
21 Pages

WiPg: Contactless Action Recognition Using Ambient Wi-Fi Signals

  • Zhanjun Hao,
  • Juan Niu,
  • Xiaochao Dang and
  • Zhiqiang Qiao

5 January 2022

Motion recognition has a wide range of applications at present. Recently, motion recognition by analyzing the channel state information (CSI) in Wi-Fi packets has been favored by more and more scholars. Because CSI collected in the wireless signal en...

(This article belongs to the Section Internet of Things)
  • Article
  • Open Access
21 Citations
5,843 Views
19 Pages

1 September 2021

A crater detection and recognition algorithm is the key to pose estimation based on craters. Due to the changing viewing angle and varying height, the crater is imaged as an ellipse and the scale changes in the landing camera. In this paper, a robust...

(This article belongs to the Special Issue Cartography of the Solar System: Remote Sensing beyond Earth)
  • Article
  • Open Access
6 Citations
2,884 Views
17 Pages

3 March 2025

With the advancement of technology, biometric recognition technology has gained widespread attention in identity authentication due to its high security and convenience. Finger vein recognition, as a biometric technology, utilizes near-infrared imagi...

(This article belongs to the Section Computing and Artificial Intelligence)
  • Article
  • Open Access
7 Citations
4,635 Views
28 Pages

21 August 2025

I suggest two ways to make taxonomic diagnoses more useful: they should state overtly (1) what taxa the new one is diagnosed against, I term this the reference group; and (2) how to identify the reference group from others in the higher-level group t...

  • Article
  • Open Access
3 Citations
2,639 Views
11 Pages

GaitAE: A Cognitive Model-Based Autoencoding Technique for Gait Recognition

  • Rui Li,
  • Huakang Li,
  • Yidan Qiu,
  • Jinchang Ren and ,
  • Wing W. Y. Ng and
  • Huimin Zhao
  • + 1 author+ 0 author

8 September 2024

Gait recognition is a long-distance biometric technique with significant potential for applications in crime prevention, forensic identification, and criminal investigations. Existing gait recognition methods typically introduce specific feature refi...

(This article belongs to the Special Issue Mathematical Methods for Pattern Recognition)
  • Article
  • Open Access
5 Citations
2,723 Views
19 Pages

Scene Recognition Based on Recurrent Memorized Attention Network

  • Xi Shao,
  • Xuan Zhang,
  • Guijin Tang and
  • Bingkun Bao

1 December 2020

We propose a new end-to-end scene recognition framework, called a Recurrent Memorized Attention Network (RMAN) model, which performs object-based scene classification by recurrently locating and memorizing objects in the image. Based on the proposed...

(This article belongs to the Special Issue Deep Learning for Computer Vision and Pattern Recognition)
  • Feature Paper
  • Article
  • Open Access
1 Citations
2,533 Views
16 Pages

In the domain of emotion recognition in audio signals, the clarity and precision of emotion delivery are of paramount importance. This study aims to augment and enhance the emotional clarity of waveforms (wav) using a technique called stable diffusio...

(This article belongs to the Special Issue Data Privacy and Cybersecurity in Mobile Crowdsensing)
  • Article
  • Open Access
11 Citations
4,188 Views
27 Pages

21 December 2022

Recent studies have proven that synthetic aperture radar (SAR) automatic target recognition (ATR) models based on deep neural networks (DNN) are vulnerable to adversarial examples. However, existing attacks easily fail in the case where adversarial p...

(This article belongs to the Special Issue Adversarial Attacks and Defenses for Remote Sensing Data)
  • Article
  • Open Access
429 Views
21 Pages

Data Augmentation and Gloss-Based Siamese Network for Metaphor Recognition

  • Long Tang,
  • Baowen Wu,
  • Hongjian Wen,
  • Jie Liu and
  • Youli Qu

Metaphor recognition plays a key role in natural language understanding and semantic analysis. This paper introduces a metaphor recognition model called EGSNet (Enhanced Gloss Siamese Network). Previous research has shown that the gloss of metaphor w...

  • Article
  • Open Access
23 Citations
6,831 Views
19 Pages

HAGR-D: A Novel Approach for Gesture Recognition with Depth Maps

  • Diego G. Santos,
  • Bruno J. T. Fernandes and
  • Byron L. D. Bezerra

12 November 2015

The hand is an important part of the body used to express information through gestures, and its movements can be used in dynamic gesture recognition systems based on computer vision with practical applications, such as medical, games and sign languag...

(This article belongs to the Section Physical Sensors)
  • Article
  • Open Access
6 Citations
2,921 Views
16 Pages

BSTCA-HAR: Human Activity Recognition Model Based on Wearable Mobile Sensors

  • Yan Yuan,
  • Lidong Huang,
  • Xuewen Tan,
  • Fanchang Yang and
  • Shiwei Yang

9 August 2024

Sensor-based human activity recognition has been widely used in various fields; however, there are still challenges involving recognition of daily complex human activities using sensors. In order to solve the problem of timeliness and homogeneity of...

(This article belongs to the Special Issue Deep Learning and Machine Learning in Image Processing and Pattern Recognition)
  • Article
  • Open Access
9 Citations
4,733 Views
17 Pages

2 August 2019

Landmark generation is an essential component in landmark-based visual place recognition. In this paper, we present a simple yet effective method, called multi-scale sliding window (MSW), for landmark generation in order to improve the performance of...

  • Article
  • Open Access
448 Views
18 Pages

The Complex Advertisement Call Characteristics of Pelophylax terentievi May Convey Physical Information

  • Yan Wang,
  • Zihang Xu,
  • Yaming Sun,
  • Mengmeng Gong and ,
  • Abida Iminjan,
  • Azhar Orkax,
  • Xuyang Ma,
  • Jingwen Wang and
  • Lu Zhou
  • + 4 authors+ 0 author

5 August 2026

Advertisement calls convey individual information and play a vital role in amphibian reproduction. Body size is one of the key factors determining the diversity of frog advertisement calls. P. terentievi is distributed in mountainous areas across Taj...

(This article belongs to the Section Behavioural Biology)
  • Feature Paper
  • Article
  • Open Access
5 Citations
7,238 Views
28 Pages

30 November 2018

Young territorial songbirds have calls to learn, especially calls that may be vital for maintaining territory. Territoriality is largely reinforced and communicated by vocal signals. In their natal territory, juvenile magpies (Gymnorhina tibicen) enj...

(This article belongs to the Special Issue Animal Communication)
  • Article
  • Open Access
5 Citations
2,164 Views
24 Pages

28 September 2022

In order to solve the problem of the low action recognition accuracy of passengers’ unsafe behaviors caused by redundant joints, this study proposes an efficient recognition method based on a Kinect sensor. The method uses the pelvis as the sta...

(This article belongs to the Section Sensing and Imaging)

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