758 Results Found

Vehicle drive systems are often oversized for common customer operation in order to cover the high demands of rare driving events such as towing a trailer, high acceleration or steep inclines. This high torque and power requirement affects the effici...

Customer Relationship Management (CRM) is a fundamental tool in the hospitality industry nowadays, which can be seen as a big-data scenario due to the large amount of recordings which are annually handled by managers. Data quality is crucial for the...

The generation of synthetic medical data has become a focal point for researchers, driven by the increasing demand for privacy-preserving solutions. While existing generative methods heavily rely on real datasets for training, access to such data is...

This study examines the effect of omnichannel usage pattern on customers’ purchasing amount by determining statistical significance of different purchasing amount occurred for online and offline channel usage pattern with empirical analysis. Th...

Because India has one of the world’s fastest-growing economies, the Indian banking sector is essential to the country’s reform. The approval of home loans to customers is one of the crucial tasks carried out by Indian banks. The risk of l...

This study aims to test the effect of sustainable supply chain management on customer relationship management, competitive advantage, and organizational performance by collecting and analyzing data from the Egyptian textile industry. A suggested rese...

E-commerce businesses employ recommender models to assist in identifying a personalized set of products for each visitor. To accurately assess the recommendations’ influence on customer clicks and buys, three target areas—customer behavior, data coll...

A constant in the business world is the frequent movement of customers joining or abandoning companies’ services and products. The customer is one of the company’s most important assets. Reducing the customer abandonment rate has become a matter of s...

This study examines the relationship between customer perception and financial corporate performance in the Ecuadorian banking environment. A self-designed online questionnaire was carried out to gather information regarding customer perception facto...

This study examines the effects of quality of service, product awareness, and perceptions among customers of Islamic financial institutions (IFIs) on customer loyalty through technology integration using customer satisfaction as a mediator. A well-st...

Presently, one of the most critical challenges for e-government and e-banking is the accurate and correct realization of factors that have a significant impact on customer behavior. Without appropriate knowledge of these factors, it would be impossib...

Individual electricity customers that are connected to low voltage network in Poland are usually assigned to the most common G11 tariff group with flat prices for the whole year, no matter the usage volume. Given the diversity of customers’ behavior...

This study reviews the relationship between customer perception factors and AI-enabled customer experience in the Ecuadorian banking industry. The study employs a self-designed online questionnaire with five factors for customer perception (convenien...

This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer trust, and the mediating function of customer trust in the knowledge–loyalty and satisfaction–loyalty in the Saudi bank...

Total quality management (TQM) has become a reliable quality and customer satisfaction approach that can meet or exceed customer satisfaction. Previous studies have not really tied total quality management in the aspects of SERVQUAL as the major infl...

Cohort analysis is a new practical method for e-commerce customers’ research, trends in their behavior, and experience during the COVID-19 crisis. The purpose of the research is to validate the efficiency of this method on the e-commerce record...

Banks must meet the needs of their customers in order to achieve sustainable development. The aim of this paper is to examine service quality dimensions, by using the modified SERVQUAL model, which can be used to measure customer satisfaction, and th...

This empirical study aims to identify the relationship between the role of customer and the customer’s perception and participation in sustainable supply chain management (SSCM). It also aims to examine the relationships among customer’s...

The tourism sector increasingly relies on technology to acquire new clients in a world overflowing with information. So, the main question that needs to be answered is:What digital marketing strategy should be adopted to attract customers and built d...

Fitness clubs have emerged and become famous in response to Taiwanese health needs. Improving service quality and increasing customer loyalty to enhance competitive advantage in the market is a major topic for fitness industry owners. The purpose of...

In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty an...

The aim of the present study was to evaluate in a clinical setting the bracket survival of lingual brackets bonded with the KommonBase system, and to compare it to the survival of a customized lingual bracket system. Two convenience samples of 13 con...

The digitalization of the automotive industry presents significant potential for technical advantages, such as the online collection of customer driving data. These data can be used for customer-oriented development to improve the durability of compo...

This study’s primary goal is to examine the elements that affect customer loyalty and satisfaction with Portuguese telecommunications. Indeed, customer loyalty and satisfaction are crucial factors in guaranteeing the success and expansion of th...

The digital revolution caused major changes in the world because not only are people increasingly connected, but companies are also turning more to the use of intelligent systems. The large amount of information about each product provided by the e-c...

Digital service environments generate extensive longitudinal behavioral data that can reveal meaningful differences in how customers engage with services over time. This study investigates customer heterogeneity through a multidimensional behavioral...

Customer Segment Classification is a machine learning task in marketing analytics that involves assigning customers to predefined categories using features derived from historical transactional data. However, conventional approaches, such as statisti...

Telecommunications firms face intense competition driven by rapid innovation and shifting consumer expectations. To remain competitive, companies are adopting Total Quality Management (TQM) to enhance customer satisfaction, corporate stability, and s...

The pursuit of sustainable development has become a global priority, with the United Nations Sustainable Development Goals (UN SDGs) serving as a comprehensive framework for addressing various social, economic, and environmental challenges. Employing...

Nowadays, the internet has become a suitable platform for the trade of products and services. Online shopping transactions are carried out without face-to-face contact; thus, various factors can affect customers’ purchase intentions. In addition to a...

Digitalization has opened up new methods to promote socialization in all types of organizations, generally, and businesses specifically. Stakeholders now prefer those businesses which are inclined towards social norms and virtues. In the era of digit...

In 2006, China fully opened up its financial markets. This means that the banking industry is facing a more severe competitive environment, which requires not only the operational efficiency of the bank but also customer satisfaction for the quality...

Background: This paper examines customer satisfaction in postal and logistics systems through an integrated predictive–inferential approach. The main objective is to extend an existing comparative machine learning framework for operator selecti...

Customer Experience (CX) is monitored through market research surveys, based on metrics like the Net Promoter Score (NPS) and the customer satisfaction for certain experience attributes (e.g., call center, website, billing, service quality, tariff pl...

This study rigorously examines the relationship between circular economy service quality and brand value, focusing on the mediating roles of customer satisfaction, brand image, and customer loyalty. Amid the growing adoption of circular economy princ...

Recent advances in mobile technologies, especially in the utility payment space, are having an increasingly profound impact on our daily lives and offer advantageous services in the utility sectors. This paper examines the prevalence and patterns of...

Any brand’s presence on social networks has a significant impact on emotional reactions of its users to different types of posts on social media (SM). If a company understands the preferred types of posts (photo or video) of its customers, based on t...

The multi-label customer reviews classification task aims to identify the different thoughts of customers about the product they are purchasing. Due to the impact of the COVID-19 pandemic, customers have become more prone to shopping online. As a con...

Understanding the association between supermarket environments and customer satisfaction and loyalty is important for food retailers. Based on the Stimulus–Organism–Response (SOR) model, this study examined the associations of store desig...

Background: The logistics industry is keen to meet customer expectations, which in turn supports trade by enhancing business competitiveness and promoting economic development. Logistics companies realized that fulfillment of customer needs has a sig...

During recent years, bike sharing systems (BSS) have been adopted in many large cities around the world. Thanks to their environmental and health benefits, BSS’ popularity as a green transportation mode is exponentially increasing and many smal...

The present paper studies the importance of social servicescape factors to customer satisfaction in middle-priced restaurant services. This paper fills the existing literature gap on the importance of social servicescape factors onto customers’...

With the increasing number of foreigners residing in Korea, there is a need for further research on medical service satisfaction for this demographic. Therefore, this study aimed to analyze the impact of medical service quality on customer satisfacti...

The paper provides an in-depth investigation of techniques for improving small parcel delivery services in a private logistics company, addressing significant difficulties in customer logistics service, particularly in the growing e-commerce industry...

Patients with a cavus or high-arched foot frequently experience foot pain, which can lead to significant limitation in function. Custom foot orthoses are widely prescribed to treat cavus foot pain. However, no clear guidelines for their construction...

The article aims to identify the effects and determinants of implementing digital customer service tools in Polish SMEs in terms of digital customer requirements. Quantitative research was conducted among Polish SMEs using a survey. The following sta...

Brand reputation directly influences customer trust and decision-making. A good reputation can lead to greater customer loyalty, commitment, and advocacy. This study aims to understand the effects of brand reputation on customer trust and loyalty and...

The athleisure market has experienced significant growth in recent years, establishing itself as a mainstream trend in the fashion industry. Given the escalating demand for athleisure wear, businesses must secure sustainable growth by comprehending c...

In order to respond to sustainable consumption and production, customers today are more aware of how their actions affect the environment. As a result, customers are looking for products that use sustainable practices and are environmentally consciou...

Customer-centric service innovation performance has become a common businesses goal to pursue, particularly for service-oriented manufacturing companies. However, the continuous focus on the impact of enterprise resources and capabilities in service...