- Article
Relationship Management Capability and Service Innovation Performance: The Joint-Effect of Relationship Learning and Competitive Intensity
- Hanyu Zhu,
- Kailing Zhang,
- Gang Li,
- Lin Chen and
- Xijie Zhao
Relationship management capability is a significant factor in promoting a firm’s service innovation performance. Although there is a rich body of study on the role of relationship management capability in performance of firms, scant attention h...