- Article
Evaluating Drivers of the Patient Experience Triangle: Stress, Anxiety, and Frustration
- Sumaya Almaazmi,
- Mecit Can Emre Simsekler,
- Andreas Henschel,
- Abroon Qazi,
- Dounia Marbouh and
- Rana Adel Mahmoud Ali Luqman
4 April 2023
Patient experience is a widely used indicator for assessing the quality-of-care process during a patient’s journey in hospital. However, the literature rarely discusses three components: patient stress, anxiety, and frustration. Furthermore, li...