The study verified the role that different interface designs and users’ educational backgrounds play in the task performance and subjective evaluation of mobile terminal customization system. Interface type (based on scroll, alternative, and attribut...
Nowadays, manufacturers are shifting from a traditional product-centric business paradigm to a service-centric one by offering products that are accompanied by services, which is known as Product-Service Systems (PSSs). PSS customization entails conf...
In the era of big data, mass customization (MC) systems are faced with the complexities associated with information explosion and management control. Thus, it has become necessary to integrate the mass customization system and Social Internet of Thin...
Mass customization production is a manufacturing process in which mass-produced products are modified according to specific customer needs. An example of such production is furniture production, where multiple options options for various components o...
Wearable robots that assist paraplegia patients should be manufactured according to the shape of the individual wearer. With the development of advanced three-dimensional (3D) printing technologies, such customizations are becoming available. However...
In customer-intensive services, advertising can increase customers’ patience and bring more utility to customers. However, customers’ different perceptions of advertising can affect their utility and indirectly affect the decision making...
This study focuses on the development of an integrated smart manufacturing system (ISMS) that centers on custom design experiences, utilizing virtual reality (VR) and cloud integration to enhance operational value. Through a Design for Excellence (DF...
Manufacturers today compete to offer not only products, but products accompanied by services, which are referred to as product-service systems (PSSs). PSS mass customization is defined as the production of products and services to meet the needs of i...
The technological development in the devices and services provided via the Internet and the availability of modern devices and their advanced applications, for most people, have led to an increase in the expansion and a trend towards electronic comme...
Inferring customers’ preferences and recommending suitable products is a challenging task for companies, although recommender systems are constantly evolving. Loyalty is an indicator that measures the preference relationship between customers a...
Information technology and the popularity of mobile devices allow for various types of customer data, such as purchase history and behavior patterns, to be collected. As customer data accumulate, the demand for recommender systems that provide custom...
Data about customer experiences are important in smart product-service systems. It is desired to establish a framework for customer experience data so that smart customer experiences can be designed based on customer data. Particularly such a framewo...
Customer awareness and customer satisfaction are generally important attributes for the success and competitiveness of any business. In some sectors, they are studied very intensively; in others, they are neglected. In the field of transport services...
Vehicle drive systems are often oversized for common customer operation in order to cover the high demands of rare driving events such as towing a trailer, high acceleration or steep inclines. This high torque and power requirement affects the effici...
The development of efficient electric vehicle (EV) charging infrastructure requires a modeling of customer behavior at an appropriate level of detail. Since only limited information about real customers is available, most simulation approaches employ...
In this paper, we analyze a multi-server queueing system with heterogeneous customers that arrive according to a marked Markovian arrival process. Customers of two types differ in priorities and parameters of phase type distribution of their service...
Intelligent loading systems are extensively employed in coal enterprises. Nevertheless, pre-loading customer vehicle scheduling predominantly depends on manual expertise. This frequently results in extended vehicle waiting periods, elevated carbon em...
Sulfur hexafluoride (SF6) gas is extensively utilized as an insulating and arc-quenching medium in the circuit breakers and isolating switches of electrical equipment. It effectively isolates the circuits from the atmosphere and promptly extinguishes...
In the Industry 4.0 environment, the new manufacturing transformation of mass customization for high-complexity and low-volume production is moving forward. Based on cyber-physical system (CPS) and Internet of things (IoT) technology, the flexible tr...
In this paper, we consider a queuing system with impatient customers, which includes infinite servers and two types of customers. During the service process, Type-1 customers may leave the system or upgrade to be Type-2 customers due to their impatie...
Nowadays considering trends such as digitalization, automated driving as well as electric mobility in products in automotive development processes is a major challenge, which has led to an enormous increase in the number of product functions of techn...
11 March 2023
Providing the right products, at the right place and time, according to their customer’s preferences, is a problem-seeking solution, especially for companies operating in the retail industry. This study presents an integrated product RS that co...
The paper proposes a Product-Service System (PSS) methodology for customizing solutions to different patterns of use while achieving a better environmental performance than a stand-alone product. The approach is based on combining the Quality Functio...
Customer segmentation is a foundation of Customer Relationship Management (CRM) and is widely regarded as a key to business development success. As the principles of sustainable development become increasingly central to business strategy, it is nece...
We developed a customized doubly Q-switched laser that can control the pulse width to easily find weak acoustic signals for photoacoustic (PA) systems. As the laser was constructed using an acousto-optic Q-switcher, in contrast to the existing commer...
Solar home systems (SHSs) are successfully addressing energy access deficits across the globe, particularly when combined with pay-as-you-go (PAYG) payment models, allowing households to pay for energy services in small instalments. To increase energ...
In an increasingly competitive construction industry, quality management systems (QMSs) play a critical role in improving operational performance and customer satisfaction. Despite growing interest, limited research has examined how customer-oriented...
This paper presents an approach to estimate demand in the Polish Power System (PPS) using the historical electricity usage of 27 thousand commercial customers, observed between 2016 and 2020. The customer data were clustered and samples as well as fe...
Battery energy storage systems (BESS) can alleviate the unstable effects of intermittent renewable energy systems, such as solar and wind power systems. In addition, a BESS can level the load of the existing utility grid. The penetration rate of this...
Background: Lingual orthodontic systems have recently advanced with the introduction of fully customized CAD/CAM-based designs featuring self-ligating (SL) mechanisms. This study aimed to evaluate the three-dimensional accuracy of a customized SL lin...
Smart manufacturing is pivotal in the context of Industry 4.0, as it integrates advanced technologies like the Internet of Things (IoT) and automation to streamline production processes and improve product quality, paving the way for a competitive in...
Only a small part of the high performance of electric drive systems in vehicles is used in everyday operation by customers. As a result, most drives are not operated in the optimum efficiency range. Designing a suitable drive system, whose performanc...
This paper proposes a Home Energy Management System (HEMS) that optimizes the load demand and distributed energy resources. The optimal demand/generation profile is presented while considering utility price signal, customer satisfaction, and distribu...
In the context of modern healthcare, the integration of sensor networks into electronic health record (EHR) systems introduces new opportunities and challenges related to data privacy, security, and interoperability. This paper proposes a secure dist...
The subject of this article is the design of a nonstandard steering system in cars. The applied methodology takes into account universal design, ensuring the greatest possible adaptation of the steering system to potential users, and at the same time...
Currently, manufacturers seek to provide customized and sustainable products, requiring flexible manufacturing systems and advanced production management to cope with customization complexity and improve environmental performance. The reconfigurable...
This work presents the development of an automatic and customized measuring system employing sigma-delta analog-to-digital converters and transimpedance amplifiers for precise measurements of voltage and current signals generated by microbial fuel ce...
Road freight transport involves many adversities, along with the growing effect of carbon dioxide transmitted by vehicles on the natural environment, greenhouse gas emissions, or extensive energy use. Within the smart mobility concept, the acknowledg...
Employment is one of the essential socioeconomic connections in urban agglomeration. However, both the demand and the supply of transjurisdictional public transport service are unevenly distributed in such area. Customized bus has a high potential of...
Reliability is an important issue in electricity distribution systems, with strict regulatory policies and investments needed to improve it. This paper presents a mixed integer linear programming (MILP) model for clustering electrical customers, maxi...
This study proposes a methodology to develop adaptive operational strategies of customer-installed Energy Storage Systems (ESS) based on the classification of customer load profiles. In addition, this study proposes a methodology to characterize and...
It is widely known that industrialized building systems can positively impact construction projects in terms of efficiency, duration, safety, and quality. Although the use of industrialized building systems can potentially simplify the production pro...
This study addresses the route scheduling problem for the heterogeneous robotic delivery system (HRDS) that perform delivery tasks in an urban environment. The HRDS comprises two distinct types of vehicles: an unmanned ground vehicle (UGV), which is...
Lean production principles have greatly contributed to the efficient and customer-oriented mass production of goods and services. A core element of lean production is the focus on cycle times and designing production controls and buffers around any b...
Service quality forms the foundation of customer experience value and is a key competitive edge for service-oriented organizations. In response to increasingly diverse service demands, proactive customer service performance (PCSP), which can improve...
This paper studies a Markov model of a queuing-inventory system with primary, retrial, and feedback customers. Primary customers form a Poisson flow, and if an inventory level is positive upon their arrival, they instantly receive the items. If the i...
Service marketing for sustainability can be addressed in studies on human wellbeing promoted by delight and value co-creation within service systems. However, there is scant research on formal models of value co-creation dynamics with respect to cust...
Facing the need to address environmental issues of our society and individual customer needs and wants along with the trend of offering hybrids of services and products, the ability to efficiently design hybrid offerings is imperative to provide high...
The main objective of this article is to present our proposal of complex customer loyalty measurement within external feedback loops as a response of Industry 4.0 concept in the area of advanced quality management for business-to-business (B2B) relat...
This paper provided a novel definition of customer knowledge management (CKM) as the logical intersection of customer relationship management (CRM) and knowledge management (KM). The main aim was to investigate the digital technologies supporting sma...
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