26 Results Found

With the rapid diffusion of generative AI (Gen-AI) chatbots in service settings, understanding how their interactional characteristics are associated with user satisfaction has become increasingly critical. Although prior research has primarily empha...

As Gen-AI shopping chatbots become increasingly prevalent in e-commerce, limited research has examined how consumers’ appraisals of interactive cues shape trust and continued use in privacy-sensitive retail settings. Drawing on Cognitive Apprai...

The development of English language written communication skills across many contexts has been hindered by factors such as examination-oriented cultures, anxiety associated with both oral and written communication, limited opportunities for engaging...

The integration of generative artificial intelligence (GenAI) in higher education has opened new avenues for enhancing academic writing through student–chatbot interactions. While initial research has explored this potential, deeper insights in...

Generative artificial intelligence is increasingly used in higher education, yet limited research has examined how university teachers’ experience pedagogically designed AI systems that prioritize reflective learning over answer generation. Thi...

Generative Artificial Intelligence (GenAI) has gained mass popularity in education due to its versatility and convenience. It is particularly popular amongst younger students, who, as digital natives, are more receptive towards new technology. Howeve...

Background: Large language models (LLMs) have the potential to enhance information processing and clinical reasoning in the healthcare industry but are hindered by inaccuracies and hallucinations. The retrieval-augmented generation (RAG) technique ma...

The development of artificial intelligence (AI) has had a significant impact on various sectors, including education. The successful integration of AI tools in classrooms depends largely on teachers’ understanding and knowledge, confidence, and...

The use of generative artificial intelligence (GenAI) chatbots in brands is growing exponentially, and higher education institutions are not unaware of how such tools effectively shape the attitudes and behavioral intentions of students. These chatbo...

Generative textbooks are AI-powered educational resources generated using generative AI tools to create a variety of content types. However, this is a relatively new notion, and it is still under exploration. The current study aims to explore how the...

Student gender differences in technology acceptance and use have persisted for years, giving rise to equity concerns in higher education (HE). To explore if such differences extend to generative artificial intelligence (genAI) chatbot use, we surveye...

As generative artificial intelligence (GenAI) chatbots gain traction in educational settings, a growing number of studies explore their potential for personalized, scalable learning. However, methodological fragmentation has limited the comparability...

This paper discusses the potential for integrating Generative Artificial Intelligence (GenAI) into professional heritage practice with the aim of enhancing the accessibility of public-facing guidance documents. We developed HAZEL, a GenAI chatbot fin...

Rapid adoption of general-purpose generative AI (GenAI) tools, such as ChatGPT, is reshaping teaching, learning, and assessment in chemical education. In this study, we expanded the implementation of GenAI tools within an upper-level undergraduate bi...

The increasing use of generative artificial intelligence (GenAI) has led to a rise in conversations about how teachers and students should adopt these tools to enhance the learning process. Self-regulated learning (SRL) research is important for addr...

The integration of generative AI (GenAI) in school-based mental health services presents new opportunities and challenges. This study focuses on the challenges of using GenAI chatbots as therapeutic tools by exploring secondary school students’...

Background: Generative AI (GenAI) mental health chatbots are increasingly being developed to help address persistent barriers to mental healthcare. Unlike earlier rule-based and retrieval-based systems, GenAI chatbots generate open-ended outputs that...

Despite the widespread adoption of educational technologies, a critical gap remains in Generative Artificial Intelligence (GenAI) tools that are both pedagogically grounded and responsive to the practical needs of teachers and students. This study ex...

The emergence of generative artificial intelligence (GenAI) chatbots, such as ChatGPT, presents unique challenges and opportunities in an educational setting; however, they lack empirical evidence as teaching and learning tools. This study sought to...

Generative AI (genAI) is increasingly being integrated into critical appraisal and knowledge synthesis of research, with growing discourse on its value for qualitative research. Moreover, ChatGPT covers a major portion of the market share and is wide...

Background/Objectives: The potential of generative artificial intelligence (GenAI) to augment clinical consultation services in clinical microbiology and infectious diseases (ID) is being evaluated. Methods: This cross-sectional study evaluated the p...

The global water sector faces unprecedented challenges from climate change, rapid urbanisation, and ageing infrastructure, necessitating a shift towards proactive, digital strategies. Historically characterised as “data rich but information poo...

While research articles on students’ perceptions of large language models such as ChatGPT in language learning have proliferated since ChatGPT’s release, few studies have focused on these perceptions among English as a foreign language (E...

This study explores how AI chatbot experiences on travel websites influence consumer engagement, with satisfaction from using AI chatbots as a mediating factor. Grounded in the Stimulus-Organism-Response (S-O-R) framework, the research shifts the foc...

Course selection presents a persistent challenge for students who often have difficulty articulating clear goals, integrating multiple considerations, and aligning academic choices with personal and professional aspirations. This study investigates w...

Generative artificial intelligence (GenAI) is rapidly reshaping the audience’s relationship with journalism, particularly through AI-generated summaries. Building on the observed patterns of limited visibility of sources, condensed summary pres...