26 April 2020
The purpose of this study was to analyze how service quality, relationship benefit, and experience value affect the customers’ intention to maintain a long-term relationship with auto repair centers through service quality and trust. To this en...
Background: In the study, we researched if it is possible to identify the segments of customers of auto repair shops with the use of neural networks? The study attempts to contribute to literature by way of classifying customers of the auto repair sh...
This study aimed to empirically examine what effects confidence, social, and economic benefit factors have on continuous relationship orientation through the mediation of service trust, service satisfaction, and customer engagement factors in the aut...
In this study, the total maintenance cost for public houses in South Korea was analyzed, and the effect of each repair process on the total maintenance cost was evaluated with probabilistic and deterministic methods. In the probabilistic method, qual...
Within the circular economy, repair is increasingly recognised as a crucial yet underexplored strategy that extends product lifespans and reduces waste. Service design offers approaches to support this transition by addressing technical, social, and...
Product service system (PSS) is becoming a popular business model, where companies offer product based service to customers to realize steady recurring revenue. However, to provide PSS-based service to customers in reliable way, PSS need to be supple...
In this paper, we discuss a non-Markovian batch arrival general bulk service single-server queueing system with server breakdown and repair, a stand-by server, multiple vacation and re-service. The main server’s regular service time, re-service...
This study attempted to establish a hypothetical model describing the severity of physical and mental harm among essential workers during the COVID-19 pandemic. To this end, the mediating effect of fear on the relationship between in-home services an...
This study investigates one of the reverse logistics issues, after-sale repair service for in-warranty products. After-sale repair service is critical to customer service and customer satisfaction. Nonetheless, the uncertainty in the number of defect...
This study investigates an MX/G/1 queueing system tailored to the textile manufacturing industry, incorporating two heterogeneous service types, Bernoulli vacation schedules, and the effects of disasters and repairs. The system handles bulk fabric ar...
Reinforced concrete crack repair and maintenance costs are around 84% to 125% higher than construction costs, which emphasises the need to increase the infrastructure service life. Prolongation of the designed service life of concrete structures can...
The durability degradation of concrete structures in marine and urban underground environments is largely governed by chloride-induced corrosion. This process becomes significantly more severe under the coupled action of external loading and drying&n...
Closing the loop of products and materials in Product Service Systems (PSS) can be approached by designers in several ways. One promising strategy is to invoke a greater sense of ownership of the products and materials that are used within a PSS. To...
The service life of concretes exposed to sulfate decreases as the concrete body expands due to the formation of gypsum and ettringite. Bacteria-based repair coating layers, which have been studied lately, are aerobic and very effective on the sulfate...
Maintenance and service are important tasks for any industrial enterprise. This article presents a methodology for technical maintenance that employs a smart glove equipped with tactile sensors, an electronic unit responsible for processing and trans...
Bridge slabs are critical structural components that directly sustain vehicle loads and generally have the shortest service life among bridge elements, leading to increased maintenance needs and costs. In many countries, damage and repair histories h...
Customer-oriented management of manufacturing systems is crucial in service-oriented production and product service systems. This paper develops the selection of dispatching rules in combination with alternative process flow designs and demand mix, f...
The increasing complexity of vehicle design, the use of new engine types and fuels, and the increasing intelligence of automobiles are making it increasingly difficult to ensure trouble-free operation. Finding faulty parts quickly and accurately is b...
With the rapid development of on-orbit services and space situational awareness, there is an urgent demand for multisatellite flyby inspection (MSFI) that can obtain information about a large number of space targets with little fuel consumption in a...
This paper deals with an integrated and interconnected stochastic queuing-inventory system with a fresh item, a returned item, and a refurbished item. This system provides a multi-type service facility to an arriving multi-class customer through a de...
The automotive industry, especially the after-sales service segment, faces significant challenges due to economic changes and market dynamics. In this context, the optimization of service processes becomes essential to increase the performance and pr...
The process optimization and structural safety improvement of the in-service repair welding of the X80 pipeline are very important. In this paper, the temperature, microstructure, and stress distribution were analyzed using the combination of TMM (th...
Extending the lifetime of passive products, i.e., products that do not consume materials or energy during the use phase, by implementing product-service systems (PSS) has a potential to reduce the environmental impact while being an attractive and st...
VR has shown positive growth in the world in recent years, which is mainly due to projects such as learning, games, entertainment and experiential activities. VR has changed the way of life of users, providing users with more interesting interactions...
Higher Education Institutions are facing a challenging situation: how to introduce concepts such as Sustainability or the Circular Economy into their curricula. This study presents how to organize a Computer Reuse Program, an educational proposal for...
In the present academic and engineering fields, every measure function of product reliability is modeled and estimated from the statistical perspective. These indicate that there universally exist differences in the reliabilities of new identical pro...
Since a concrete structure exposed to a sulfate environment is subject to surface ion ingress that yields cracking due to concrete swelling, its service life evaluation with an engineering modeling is very important. In this paper, cementitious repai...
Background: Distribution systems often face the dual challenge of delivering products to customers and retrieving damaged items for repair, especially when the service center is separate from the depot. An optimized solution to this logistics problem...
This paper presents the experimental results of the structural behavior of four reinforced concrete beams with corroded steel reinforcement at service loads. One beam was non-corroded, one beam was corroded under an accelerated electrochemical techni...
Knowledge and skill acquisition is a driver to the socioeconomic growth of a country, yet economic challenges, rapid urbanization, and migration have contributed to youth unemployment in Ghana. The introduction of auto-rickshaws in 2015 has increased...
The objective of this paper was to design configuration parameters for a stepped-lap scarf joint repair, which can be used for spar cap damage of a wind turbine blade in service and to realize the post-repair monitoring. Two experimental studies were...
Since the first successful on-orbit repair mission in 1984 to the Solar Maximum Mission (SMM) satellite, considerable progress has been made in the field of On-orbit Servicing, Assembly, and Manufacturing (OSAM) of spacecraft using either human-guide...
In this paper, a semi-Markov model for determining the optimal time for preventive replacements according to the age of technical objects is presented. In the analyzed system of transportation, due to its specific characteristics, the basic type of r...
Remanufacturing is a production practice that requires the work of producers, consumers, and the government. There are benefits associated with this production model, such as improving the environment, opportunities for cost savings, and others. Howe...
Educational quality is one of the most important factors for having well-trained human resources that support the productivity, competitiveness, and economic growth of a nation. Teachers have always played dominant roles in ensuring education quality...
30 November 2022
Abdominal wall blocks (AWBs) can reduce pain during surgery and lessen opioid demand. Since it is difficult to know the exact level of intraoperative pain, it is not known how much the opioid dose should be reduced. In this study, using the surgical...
Business models providing used clothing to consumers have the potential to increase the use of each garment and thereby reduce pressure on raw materials and primary production. This research used in-depth interviews complemented by a literature revie...
A flexible single-server queueing system is considered in this paper. The server adapts to the system size by using a strategy where the service provided can be either single or bulk depending on some threshold level c. If the number of customers in...
Effective pavement repair planning is vital for sustaining performance and minimizing lifecycle costs. At the network level, most agencies still rely on deterministic repair-effect assumptions, where repair outcomes are defined by fixed restoration v...
The repairs of building structures are inevitable and indispensable. Repairs are used to restore or maintain the usability of existing facilities, often contributing to the extension of their expected service life, increasing the sustainability of bu...
The paper presents a mathematical model of the system of repairs and preventive replacements by age of city buses. The mathematical model was developed using the theory of semi-Markov processes. In the model developed, four types of city bus renewal...
New Zealand currently manages its annually-generated 99,000 tonnes of e-waste via voluntary product stewardship schemes. Limited data is available to determine the success of this approach. This lack of data is cited as the logic preventing the decla...
SiC-coated C/C composites with mechanical damage were repaired by the heat treatment method and slurry painting–preoxidation. The effects of different process parameters on the microstructure, interface bonding and oxidation resistance of Si-Si...
Repairing delamination damage is critical to guarantee the structural safety of carbon fiber-reinforced thermosetting composites. The popular repair approaches, scarf repair and injection repair, can significantly restore the in-plane mechanical perf...
The precision maintenance of delaminated carbon-fiber-reinforced polymer composites calls for the high demand of continuous, in situ monitoring of the damage-repair process along with the in-service status of the repaired region. Moreover, the repair...
The purpose of this research is to identify the risks and deficiencies that affect the performance of companies that provide vehicle after-sales services. Thus, this paper highlights the results of a comparative study based on a questionnaire conduct...
The high reliability of modern engineering systems is achieved by performing predictive maintenance. Mathematical models based on stochastic timed colored Petri nets are an effective tool for developing complex production processes for Industry 4.0....
This paper presents the evaluation of durability for the material of repair welded joints made from (13HMF) 14MoV6-3 steel after long-term service, and from material in the as-received condition and after long-term service. Microstructure examination...
In recent years, many studies have been performed on the crack repairing technique in concrete or the protection of the concrete surface against sulfate ions. Bacterial immobilization and survival rate are the dominant influencing factors for the rep...
Alkali–silica reaction (ASR) can create significant cracking, compromising the durability and structural integrity of concrete elements. Currently, there is no known way to halt or reverse ASR damage, and the expansion will continue until it im...
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