9,745 Results Found

The digitalization in the banking sector is improving rapidly as shown in the 46.72% increase in the number of digital banking system users in Indonesia, with significant increase in the number of mobile banking users. This enthusiasm should be follo...

Our everyday environments are gradually becoming intelligent, facilitated both by technological development and user activities. Although large-scale intelligent environments are still rare in actual everyday use, they have been studied for quite a l...

As voice user interfaces (VUIs) rapidly transform the landscape of human–computer interaction, their potential to revolutionize user engagement is becoming increasingly evident. This paper aims to advance the field of human–computer inter...

Autism Spectrum Disorder (ASD) is a condition characterized by difficulties with social interaction and communication. Studies show that people with ASD tend to enjoy using technology, as it provides them with a safe and trustworthy environment. Eval...

We present the results of a study evaluating the suitability of an inexpensive eye-tracking device for the enhancement of user experience evaluations. Ensuring a comfortable user experience is an important part of the mobile application design proces...

Traditional stores feature three characteristics: the goods, convenience, and the service provided to its customers (users). Due to the development of the online/offline omni channel consumption model, the starting point for supplying the user with s...

This review paper explores the intersection of user engagement and user experience studies with electroencephalography (EEG) analysis by investigating the existing literature in this field. User engagement describes the immediate, session-based exper...

The affordability of equipment and availability of development tools have made immersive virtual reality (VR) popular across research fields. Gesture-based user interface has emerged as an alternative method to handheld controllers to interact with t...

In user experience evaluation (UXE), it is generally accepted that the order in which users perform tasks when using a product is often random rather than fixed. UXE based on these so-called randomly ordered tasks is challenging. Although several art...

Exploring user satisfaction and experience is the first step of software product improvement and business sustainability. The primary goal of this research is to investigate how companies can use topic modeling to understand mobile application user e...

Due to the advancement in information technology and the boom of micro-blogging platforms, a growing number of online reviews are posted daily on product distributed platforms in the form of spontaneous and insightful user feedback, and these can be...

In January 2023, Wikipedia introduced its most significant user interface (UI) redesign in over a decade, aiming to improve readability, accessibility, and navigation across devices. Despite the scale of this change, little empirical work has assesse...

This research paper unveils an all-encompassing literature exploration into “nudging” in digital platforms and its profound impact on the user experience. This study delved into various sources spanning academic research papers, corporate...

When processing I/O requests, the current Linux kernel does not adequately consider the urgency of user-centric tasks closely related to user experience. To solve this critical problem, we developed a practical method in this study to enhance user ex...

Optimal user experience or flow is a theory with great impact on user experience. Promoting flow has become a competitive advantage for interactive systems, including rehabilitation. This can be achieved through an engaging interface that provides a...

The estimation of user experience in a wireless network has always been a research hotspot, especially for the realization of network automation. In order to solve the problem of user experience estimation in wireless networks, we propose a two-step...

The user experience (UX) is an emerging field in user research and design, and the development of UX evaluation methods presents a challenge for both researchers and practitioners. Different UX evaluation methods have been developed to extract accura...

Some literature has already demonstrated the widespread influence of human personality on product design. Nevertheless, most of the existing user experience (UX) design methods and tools do not fully exploit knowledge about user personality in select...

This study sought to ascertain the necessity of crafting specialized multi-user interfaces for scenarios involving multiple users and to provide guidance for the design of multi-user human–computer interactions by identifying the disparities in...

‘User Experience’ (UX) is a term that has been established in HCI research and practice, subsuming the term ‘usability’. UX denotes that interaction with a contemporary technological system goes far beyond usability, extending to one’s emotions befor...

Many companies are facing the task for radical innovations—totally new concepts and ideas for products and services, which are successful at the market. One major factor for success is a positive user experience. Thus, design teams need, and ar...

Working actively to engage service users in participatory practices is both a policy expectation and a moral imperative for mental health social workers in contemporary Western mental health care. Recent research suggests that such practices of servi...

We have recently been witnessing the growing establishment of map-centered web-based geo-portals on national, regional and local levels. However, a particular issue with these geo-portals is that each instance has been implemented in different ways i...

Agile software development prioritizes customer satisfaction through the continuous delivery of valuable software. However, integrating user experience (UX) evaluations into agile projects remains a significant challenge. Existing proposals address s...

We introduce an approach that supports researchers and practitioners to determine the quality of first-time user experience (FTUX) and long-term user experience (LTUX), as well as to identify critical issues with these two types of UX. The product we...

Voice assistants have become increasingly common in everyday devices such as smartphones and smart speakers. Improving their user experience (UX) is crucial to ensuring usability, acceptance, and long-term effectiveness. Heuristic evaluation is a wid...

Social robots are expected gradually to be used by more and more people in a wider range of settings, domestic as well as professional. As a consequence, the features and quality requirements on human–robot interaction will increase, comprising...

Retail enterprises are embracing new technologies to provide innovative services to customers and engage them. Unmanned retail stores offer a completely new seamless shopping experience for customers. Moreover, artificial intelligence (AI) technology...

Extended Reality (XR) technologies are increasingly used to create immersive and interactive systems across domains such as education, training, health, and entertainment. As these systems become more complex and multisensory, evaluating user experie...

This paper presents a novel user experience optimization concept and method, named User Experience Sensor, applied within the Hybrid Intelligence System (HINT). The HINT system, defined as a combination of an extensive AI system and the possibility o...

Virtual reality (VR) helps to visualize the spatial relationships between the different elements of the landscape in landscape architecture, allowing the user to feel the designed environment and navigate through it interactively. VR can be used to n...

With the growth and overcrowding of the internet, the use of online social networks has been increasing. Currently, social networks are used by a wide variety of users–with different objectives and in different contexts of use–, so it is...

Gamification in healthcare has shown to increase user motivation and treatment adherence. Personalisation strategies have the potential to create sustainable health change and user motivation. In striving for personalisation, surveys are often used a...

Automated driving technologies are rapidly being developed. However, until vehicles are fully automated, the control of the dynamic driving task will be shifted between the driver and automated driving system. This paper aims to explore how transitio...

The vehicular market is undergoing a profound transformation that includes a trend toward fully automated driving. When travelling in automated systems, the main task is no longer driving. Therefore, the interior design of automated vehicles requires...

CPS (Cyber Physical Systems) is an approach often adopted for improving real-world activities by utilizing data. It also can be used to improve customer experiences in service applications by analyzing customer behavior, captured by sensing devices a...

Background/objectives: The growing use of mobile health (mHealth) applications needs reliable tools to assess their usability and user experience in clinical practice to improve the digital health (eHealth) interventions and ensure engagement, as hig...

In the era of smart tourism, providing seamless and personalized experiences has become significant for enhancing user satisfaction and engagement. This paper presents a novel fuzzy logic-based application system designed to enhance personalization i...

The advent of 5G has created an expectation for the provision of a much better user experience (UX) for utilising video streaming services. However, apart from quality, there are many other factors believed to influence users’ experiences of vi...

Working with contemporary, monolithic desktop Geographical Information Systems can be laborious and confusing, especially for non-experts. An alternative for a more user friendly approach to spatial data edition and spatial analysis may be an “...

The surge in e-commerce and the COVID-19 pandemic has dramatically driven the demand for home appliances. However, this surge has also resulted in a proportional increase in electrical accidents. Furthermore, the current product manual does not provi...

The video game and entertainment industry has been growing in recent years, particularly those related to Virtual Reality (VR). Therefore, video game creators are looking for ways to offer and improve realism in their applications in order to improve...

With the expansion of the digital environment and the metaverse, and the intervention of artificial intelligence, interaction in the virtual world is becoming more active. Humans are discussing the social reality of the user experience in this virtua...

Social robotics is an emerging field with a high level of innovation. For many years, it was a concept framed in the literature and theoretical approaches. Scientific and technological advances have made it possible for robots to progressively make t...

The user experience (UX) concept has widely been adopted in the field of development and evaluation of products and services. One reason behind this emerging trend is the limitation in traditional usability evaluation methods (UEMs), which emphasizes...

Analyses of user experience in the electronic entertainment industry currently rely on self-reporting methods, such as surveys, ratings, focus group interviews, etc. We argue that self-reporting alone carries inherent problems—mainly the misint...

Emotionally expressive avatars are often used to increase engagement in virtual environments, but their effects on users’ emotional outcomes and experience during evaluative tasks are not well established. This study examined whether difference...

Online roadshow is a relatively new concept that has higher flexibility and scalability compared to the physical roadshow. This is because online roadshow is accessible through digital devices anywhere and anytime. In a physical roadshow, organizatio...

The commercialisation of virtual reality (VR) headsets has made them more affordable and popular in gaming and entertainment. The natural interaction between the VR environment and users can maximise immersion and is crucial to VR gaming. Despite the...

Neurofeedback (NF) is a brain–computer interface in which users can learn to modulate their own brain activation while receiving real-time feedback thereof. To increase motivation and adherence to training, virtual reality has recently been use...