In the logistics sector, price competition is no longer the only form of horizontal competition between logistics service integrators; instead, it frequently takes the form of service efficiency competition among chains. Facing fierce market competit...
In today’s complex market competition environment, a high quality and high level of service plays a critical role in obtaining and maintaining long-term sustainable competitive advantage for enterprises and supply chains. Considering the servic...
With the global advancement of sustainable development concepts, the logistics industry is confronting significant environmental challenges, making green innovation a critical driver for industrial transformation and upgrading. However, during the gr...
In recent years, the interdisciplinary research of supply chains and sustainability has received extensive, yet gradual, attention; when compared to the rapid economic growth of the service industry, however, sustainable supply chain management has n...
The bullwhip effect reflects the variance amplification of demand as they are moving upstream in a supply chain, and leading to the distortion of demand information that hinders supply chain performance sustainability. Extensive research has been und...
With the rapid development of information and communication technology, data empowerment has become an important way for platform service supply chain (PSSC) members to obtain a competitive advantage. Based on the three-level PSSC network structure c...
The interests of upstream, midstream, downstream companies and consumers in the supply chain are jointly affected by service levels and returns. Improving service levels can increase market demand and improve market position, as well as reduce return...
The present study focuses on a single-vendor, single-buyer supply chain model for a single type of product with upgraded service provided to the buyer by the vendor. Vendors often increase their profit by providing a lower quality of a particular pro...
The traditional performance evaluation method, which is mainly based on financial indexes, is no longer applicable to the current dynamic, complex, and coordinated evaluation of the service quality of fresh agricultural produce supply chains. Compreh...
Excellent service plays a vital role in the sustainability of enterprise and supply chains development in today’s increasingly fierce market competition. However, due to the inevitable spillover effect in the competitive network, enterprises’ initiat...
This paper proposes a re-conceptualization of the port supply chain as a smart service system, in accordance with the theory of service science. Starting from a short literature review about the port supply chain approach and service science, a new c...
This paper examines competition between two heterogeneous service providers (SPs) in a service procurement market. We investigate a service supply chain consisting of one service integrator (SI), and two SPs who compete the SI’s order with thei...
Analyzing and designing how service is provided to the customer is crucial for sustainable supply chains in services. In this respect, there can be barriers to applying sustainable improvements due to regulations, practices and customer culture. This...
This paper aims to examine how absorptive capacity affects supply chain integration (SCI) and service performance. The association between SCI and service performance was also studied. Data were collected from four-star and five-star hotels in Egypt....
Comprehensive understandings about how to realize service capability greenness in the telecom sector are still rare. In this paper, a non-serial telecom supply chain consisting of an infrastructure supplier, a content provider and a telecom operator...
Logistics service providers (LSPs) are under tremendous pressure in the fight against global climate change. While existing research has examined the operational importance of LSPs in decarbonizing supply chains, the strategic perspective of LSPs on...
To explore the operation strategy of battery leasing and battery swapping services (the two services), this paper constructs a battery swapping supply chain consisting of the battery manufacturer and the vehicle company. Taking the battery manufactur...
This article studies a supply chain composed of a manufacturer and two competing retailers. The manufacturer produces two substitutable products and offers respective service levels to customers who buy one of the two products. Each retailer can only...
14 February 2023
In order to analyze the logistics service mode and sales mode selection strategy, a green low-carbon supply chain consisting of a single manufacturer and a single e-commerce platform is considered. First, in the green low-carbon supply chain which co...
The resilient strategy of logistics service supply chains with government participation is not only an effective measure for manufacturers and integrators to lower the risks but also an important component of the modern risk management capability of...
This research aims to develop a mathematical model and a solution approach for jointly optimizing a global inventory service level and order sizes for a single-commodity supply chain network with multiple warehouses or distribution centers. The latte...
1 July 2025
The advent of digital technology has transformed traditional service management approaches and offers new opportunities for the supply chain network to resist these interruptions. However, current research on how digital service innovation directly a...
Improving the service processes of banks requires updating and optimizing banking supply chain processes as well as understanding the interaction between the constituent elements of each process. This paper applies agent-based modeling to configure s...
The development of the Internet has changed the way that tourism products are sold. More and more tourism product providers (TPPs) use online travel agencies (OTAs) and offline travel agencies (TA) to sell their tourism products. With increasing cons...
Blockchain technology offers a novel solution to address the issue of information silos present in the complex network system of regional logistics service supply chains. Furthermore, enhancing the willingness of participants to engage in this system...
Revenue distribution is an important issue in the operations of a logistics service supply chain (LSSC). The existing works on revenue distribution are mostly based on the assumption of rational economic people that are purely self-interested. Howeve...
As an effective way to realize energy savings and environmental protection, cost sharing is gradually becoming an important measure to reduce emissions in the logistics service supply chain under O2O mode in recent years. How to conduct contract sele...
One of the service-based manufacturing concepts emphasizes relationship orientation and building strong customer relationships, while Industry 4.0 enables companies to be proactive in the supply chain. However, to achieve digitally driven growth, ser...
Media publishers that have commonly relied on profits from advertisements and content sales to fund their operations are not only content providers (manufacturers) to media aggregator platforms (retailers) but are also competing service providers (ri...
In this work, considering consumers’ service sensitivity for the third-party collector in the reverse supply chain, a game model (including a manufacturer and a third-party collector) with dual-channel recycling structure was established. Based...
Corporate social responsibility (CSR) has become the focus of the company’s daily operations and strategic choices. At present, the supply risk events caused by the CSR violations of service providers in the service supply chain are frequent, w...
The overall scale of China’s logistics industry is growing rapidly, and the environment and conditions for its development are constantly improving, which lays a solid foundation for further accelerating the development of the logistics industr...
Traditionally, catering enterprises were restricted to exclusive agreements with food delivery platforms. However, recent regulatory changes in various countries addressing the “one out of two” practices of these platforms have facilitate...
In this paper, based on the background of channel cooperation and service of the supply chain, this paper constructs a Nash game model and a Stackeberg game model in the multi-channel supply chain considering an online-to-store channel (OSC). Based o...
This paper investigates a supply chain consisting of a single risk-neutral supplier and a single risk-averse retailer with the call option contract and a service requirement, where the retailer’s objective is to maximize the Conditional Value-at-Risk...
The goal of this study is to investigate the regulation effect of relationship quality in the process of the omni-channel (OC) model on service supply chain (SSC) collaboration of agricultural products. Furthermore, it is also to explore the intermed...
The reliable operation of a logistics service supply chain (LSSC) is a key factor for improving logistics efficiency and service level, and vulnerability is an important indicator of reliable LSSC operation. Based on complex network theory, we recons...
This study investigates the resilience of service supply chains and its role in promoting sustainable regional development in China. Based on data from 31 provinces between 2017 and 2023, we develop a multidimensional evaluation framework grounded in...
In this paper, we study a dual-channel closed-loop supply chain in which a manufacturer considers the market waste products recovery and remanufacture, and a retailer considers provide services to customers. We build a Stackelberg game model and a ce...
6 June 2022
This paper aims to investigate how to coordinate a dual-channel supply chain composing of a manufacturer and a retailer when customers utilize the retailer’s service to conduct free-riding behavior. Specially, we consider the crucial role of se...
Growing environmental concerns, as well as market competitiveness, are inciting manufacturers to optimize the performance of their products throughout their entire lifecycle. To address these objectives, manufacturing, field service engineering and c...
The purpose of this paper is to investigate the relationship between network structure attributes, sensing capability and growth performance of logistics service integrators for logistics service supply chain. Using survey research of logistics servi...
In the closed-loop supply chain, many suppliers opt for self-recycling or entrust retailers to recycle. Under both recycling channels, the member responsible for recycling can undertake or outsource logistics services. This paper investigates how con...
The increasing pressures from environmental crises are responsible for the green and sustainable choices made in supply chain management. Green logistics service supply chain (LSSC) operations play a significant role in reducing the environmental bur...
E-commerce is gaining traction in academia, industry, and with policymakers. Along with this development, the intersection of supply chain management and e-commerce research has become increasingly important. This study explored Osell, a cross-border...
A logistics service integrator (LSI) usually requires a logistics service provider (LSP) to carry out smart transformation in order to improve the level of logistics service. However, LSP’s smart transformation faces uncertainty in terms of inv...
The development of emerging technologies promotes the transformation and upgrading of the retail business. However, the new retail service supply chain system’s node enterprises cannot meet quality supply and demand requirements, which leads to...
The retailer cannot often identify consumers’ preference for personalized and refined services. This poses a lower service than the consumer expects, which will lead to a decline in consumers’ satisfaction and loyalty. To cope with this p...
Considering customer value and value-added services provided by the online retail platform, this paper studies the differential pricing of a dual-channel supply chain consisting of one manufacturer and one online retail platform. Taking customer valu...
The focus of this study looks at the motivations and rationale from a national survey of over 7200 Canadians in November 2020 into why they use online services to purchase food. As a result of the global COVID-19 pandemic, food supply chains have bee...
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