220 Results Found

User trust is a fundamental issue in e-commerce. To address this problem, recommendation systems have been widely used in different application domains including social media healthcare, e-commerce, and others. In this paper, we present a systematic...

Trust is one of the most important factors that influence the successful application of network service environments, such as e-commerce, wireless sensor networks, and online social networks. Computation models associated with trust and reputation ha...

This study presents and examines a more rigorous theoretical model for the relationships among e-service quality (e-SQ), trust, reputation, and e-loyalty in the online travel context, with the latter variables considered simultaneously and with reput...

E-commerce has become a crucial part of our life allowing us to buy products, request services, and transfer money easily with a press of a button. As such, establishing immutable trust and reputation of entities that are resilient to manipulation by...

Interest in measuring the sustainability of tourism has been significantly advancing in recent years, together with the need to manage the impact of tourism on territories and hosting communities. This interest was further boosted by the pandemic, wi...

Driven by the increase in mobile applications, this study tests a conceptual model which links antecedents of Food delivery applications (FDApps) and their effect on electronic trust (eTrust) and electronic loyalty (eLoyal). By adopting a quantitativ...

This paper discusses the meaning and the role of Trust and Reputation in Internet-of-Service and e-Commerce environments following a comparative case study. Both environments represent paradigms through which the Internet is seen as a huge infrastruc...

E-commerce platforms incorporate reputation systems that allow buyers to rate sellers after transactions. However, existing reputation systems face challenges such as privacy leakage, linkability, and multiple rating attacks. The feedback data can in...

Information and communication technologies (ICT) have allowed the modification of many research methods based on communication. One of them is the Delphi method, especially e-Delphi. The two main areas of application of the Delphi method are traditio...

Trust and reputation are important factors that influence the success of both traditional transactions in physical social networks and modern e-commerce in virtual Internet environments. It is difficult to define the concept of trust and quantify it...

In the context of the global economic downturn caused by COVID-19, e-commerce has become the first choice for people to shop. Many merchants choose to launch promotion activities through some social media platforms. Price discounts can dramatically i...

The issue of corporate reputation management in the time of accelerated digitization has been a subject of research by academics and practitioners for more than a decade. The aim of this study was to provide an insight into the issue of reputation ma...

Agent-mediated reputation systems provide the necessary decision making support to facilitate the automation of processes, and to improve the quality of services in an information asymmetric e-market. Reputation systems encourage honest behavior and...

Reputation systems provide a form of social control and reveal behaviour patterns in the uncertain and riskladen environment of the open Internet. However, proposed reputation systems typically focus on the effectiveness and accuracy of reputation ma...

With the rapid development of e-commerce systems, the centralized service model gradually fails to meet the needs of SMEs. In the existing centralized e-commerce system, users’ transaction data and reputation scores are stored in a centralized...

Reputation is shaped depending on factors such as the quality of products and services offered by a brand to its stakeholders, its reliability, and its innovative aspect in the eyes of stakeholders. The sustainability of a brand reputation depends on...

This study examines how the initiation of monetary compensation and the sincerity of apologies influence customers’ repurchase intentions after receiving products with minor defects, and how these effects are moderated by consumer pickiness and...

Electronic commerce research has shown that a very wide variety of factors such as website quality and vendor reputation influence consumer behaviors and outcomes. These behaviors and outcomes include: trust, intention to transact, and return visits....

In digital marketplaces, trust in e-commerce platforms has evolved from a protective heuristic into a powerful mechanism of behavioral conditioning. This review interrogates how trust cues such as star ratings, fulfillment badges, and platform reputa...

Quality of life (QoL) is both a main concern of good local governance and an indicator of city performance. A key question to answer is that of what resources have the potential to enhance city performance, thus providing added value to stakeholders....

Despite the spread and progress in the literature related to the disclosure of corporate social responsibility (CSR) performance around the world as one of the most essential tools for achieving sustainable development in society, its value relevance...

Examining the associations of eHealth literacy (eHL) with obtaining health knowledge from websites would help to clarify the causal pathway between eHL and health knowledge. This study aimed to compare the results obtained from Internet users with hi...

The Customer trust, satisfaction and loyalty with regard to the provision of e-commerce services is expected to be critical factors for the assessment of the success of online businesses. Service quality and high-quality product settings are closely...

Online social media has shifted the balance of power from businesses to consumers, with consumers now being able to share information almost unrestrictedly in real-time. As a result, an effort to suppress what may be considered as harmful information...

The violation of trust as a result of interactions that do not proceed as expected gives rise to the question as to whether broken trust can possibly be recovered. Clearly, trust recovery is more complex than trust initialization and maintenance. Tru...

Background: The purpose of this study is to analyse the role of the main 50 US cargo airports and 25 air cargo airlines in the logistics of e-commerce companies from 2000 to 2020, to highlight the importance of airports in the logistics and e-commerc...

Each year, final year high school students choose the university that they would prefer to attend. Past studies have found that family, friends, course availability, university reputation, distances from home, and job prospects were factors affecting...

Reputation has often been proposed as the central mechanism that creates trust in the sharing economy. However, some sharing platforms that focus primarily on social rather than economically driven exchanges have managed to facilitate exchanges betwe...

In the current study, the authors looked at how companies’ corporate social responsibility (CSR) initiatives affect their reputation in the community using the stakeholder theory. More specifically, it is claimed that CSR initiatives with a par...

The COVID-19 pandemic rapidly accelerated digitization in all fields of trading, especially in the B2C sector. The pandemic restrictions deepened the era of social distancing between young consumers and drew them further into the online environment,...

Brand reputation directly influences customer trust and decision-making. A good reputation can lead to greater customer loyalty, commitment, and advocacy. This study aims to understand the effects of brand reputation on customer trust and loyalty and...

In this work we propose and analyze a model which addresses the pulsing behavior of sellers in an online auction (store). This pulsing behavior is observed when sellers switch between advertising and processing states. We assert that a seller switche...

(1) Background: The COVID-19 pandemic has dramatically and rapidly changed the overall picture of healthcare in the way how doctors care for their patients. Due to the significant strain on hospitals and medical facilities, the popularity of web-base...

This study explores whether different sources of CSR information (i.e., the organization itself vs. the third party) and CSR reputation (i.e., leading vs. backward) affect job applicants’ attraction to organizations. This study demonstrates the...

This article deals with the analysis of the reputation of global automobile manufacturers primarily in the territory of the Slovak Republic for their comparison. The reputation of brands in the wider Central European and global context has also been...

The purpose of this study is to investigate the effect of partner firms’ corporate social responsibility (CSR) activities on long-term relationships in business-to-business (B2B) industries. We developed a research model to capture the correlat...

Federated learning has won a lot of interest in recent years, due to its capability in collaborative learning and privacy preservation. To ensure the accuracy of outsourced training tasks, task publishers prefer to assign tasks to task workers with a...

Online auction websites use a simple reputation system to help their users to evaluate the trustworthiness of sellers and buyers. However, to improve their reputation in the reputation system, fraudulent users can easily deceive the reputation system...

Online reputational systems are nowadays widely and effectively adopted by several online platforms to support and improve peoples’ interactions and communication. Despite the research approached and modeled social dynamics of reputational syst...

In recent years, the sharing economy has become popular, with outstanding examples such as Airbnb, Uber, or BlaBlaCar, to name a few. In the sharing economy, users provide goods and services in a peer-to-peer scheme and expose themselves to material...

The stranger on the Internet effect has been studied in relation to self-disclosure. Nonetheless, quantitative evidence about how people mentally represent and perceive strangers online is still missing. Given the dynamic development of web technolog...

The widespread use of data in e-commerce has facilitated the implementation of different pricing strategies for platforms and merchants. However, the excessive use of algorithms for differential pricing has sparked discussions about fairness and pric...

The unfair rating problem exists when a buying agent models the trustworthiness of selling agents by also relying on ratings of the sellers from other buyers in electronic marketplaces, that is in a reputation system. In this article, we first analyz...

This study investigates the preferences for ready-to-eat pomegranate arils in Italy through a discrete choice experiment (DCE) on 264 young consumers in Italy. The aim is to estimate consumers’ willingness to pay (WTP) for the reputational attributes...

Social communication is omnipresent and a fundamental basis of our daily lives. Especially due to the increasing popularity of social media, communication flows are becoming more complex, faster and more influential. It is therefore not surprising th...

The aim of this research is to investigate the relationship between consumer perception of Corporate Social Responsibility (CSR), corporate brand trust, corporate hypocrisy, and corporate reputation. Based on the one-to-one interview method using a s...

Sachet water (SW) is a major source of drinking in most Nigerian homes, thus making it a possible conveyance medium for health risks due to contamination if persist rather than for replenishment of the body. This study collected SW from three busy ne...

This article addresses a topic of critical importance globally, particularly in the context of the ongoing energy crisis, climate change, and efforts to transition towards sustainable energy systems. A growing environmental awareness among consumers,...

This paper examines the association between analyst coverage and corporate social performance, using comprehensive donation expense data from Korea. Following analyst “investor recognition view”, analyst coverage might be the one of the k...

This study explores the effects of interactions among key stakeholders, i.e., auditors, underwriters, and firm owners on IPOs’ first-day returns in selected OECD nations. It also examines the alteration effects of legal origin (Common law and Civil l...