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How Corporate Sharewashing Practices Undermine Consumer Trust

Reputation Effects in Socially Driven Sharing Economy Transactions

Research Group Crossmedia Communication in the Public Domain, University of Applied Sciences Utrecht, Utrecht 3584 CS, The Netherlands
Department of Accounting and Information Systems, Michigan State University, East Lansing, MI 48824, USA
Department of Sociology/ICS, Utrecht University, Utrecht 3584 CH, The Netherlands
Author to whom correspondence should be addressed.
Sustainability 2018, 10(8), 2674;
Received: 25 June 2018 / Revised: 23 July 2018 / Accepted: 26 July 2018 / Published: 30 July 2018
Reputation has often been proposed as the central mechanism that creates trust in the sharing economy. However, some sharing platforms that focus primarily on social rather than economically driven exchanges have managed to facilitate exchanges between users without the use of a reputation system. This could indicate that socially driven exchanges are in less need of reputation systems and that having sufficient trust is less problematic. We examine the effect of seller reputation on sales and price as proxies for trust, using a large dataset from a Dutch meal-sharing platform. This platform aims to stimulate social interactions between people via meal sharing. Multilevel regression analyses were used to test the association of reputation with trust. Our main empirical results are that reputation affects both sales and price positively, consistent with the existing reputation literature. We also found evidence of the presence of an information effect, i.e., the influence of reputation on sharing decreases when additional profile information is provided (e.g., a profile photo, a product description). Our results thus confirm the effectiveness of reputation in more socially driven exchanges also. Consequently, platform owners are advised to use reputation on their platform to increase sharing between its users. View Full-Text
Keywords: reputation; reputation systems; trust; sharing economy; social exchange reputation; reputation systems; trust; sharing economy; social exchange
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MDPI and ACS Style

Ter Huurne, M.; Ronteltap, A.; Guo, C.; Corten, R.; Buskens, V. Reputation Effects in Socially Driven Sharing Economy Transactions. Sustainability 2018, 10, 2674.

AMA Style

Ter Huurne M, Ronteltap A, Guo C, Corten R, Buskens V. Reputation Effects in Socially Driven Sharing Economy Transactions. Sustainability. 2018; 10(8):2674.

Chicago/Turabian Style

Ter Huurne, Maarten, Amber Ronteltap, Chenhui Guo, Rense Corten, and Vincent Buskens. 2018. "Reputation Effects in Socially Driven Sharing Economy Transactions" Sustainability 10, no. 8: 2674.

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