219 Results Found

Digital transformation has become a topic of interest since public institutions digitalize their processes to improve efficiency, while citizens wish to solve their issues through online platforms. Even if this topic is a priority, the Digital Econom...

Research on government service quality can help ensure the success of digital government services and has been the focus of numerous studies that proposed different frameworks and approaches. Most of the existing studies are based on traditional rese...

Governments at all levels have a mandate to provide services, protect society, and make the economy prosper. While this is a long-term goal, citizens are now expecting greater and faster delivery of services from government. This paper presents a sys...

This study examines the mechanisms shaping citizen satisfaction in the context of digital government, taking Guangdong Province’s highly centralized “Yue Sheng Shi” platform as a case study. Building on the American Customer Satisfa...

South Korea is promoting digital healthcare services in the public sector. One notable initiative is the “artificial intelligence and the internet of things (AI–IoT)-based healthcare project for senior citizens”, which was implement...

Digital transformation in public service delivery holds the potential to foster sustainable urban governance by promoting transparency, inclusivity, and citizen engagement. However, unequal access to digital tools and competencies poses challenges to...

This study examines the critical success factors for digital transformation in South Africa’s public services, where systemic inefficiency, corruption, and limited transparency have eroded public trust. Using a PRISMA-guided systematic literatu...

This study examines digital hospitality as a socio-technical system in which technological adoption and human resource (HR) practices jointly shape guest experiences and workforce dynamics. The research is situated at CitizenM hotels in Paris, a bran...

This study empirically examines the impact of artificial intelligence (AI) service competency on digital economic activities, digital social participation, and daily life satisfaction. It also investigates the mediating role of e-commerce utilization...

In this work, we present a principled framework for the deployment of Large Language Models (LLMs) in enterprise big data management across digital governance, marketing, and accounting domains. Unlike conventional predictive applications, our approa...

Digital climate services can support agricultural management decisions under uncertain climatological conditions and may contribute to achieving the ambitions of the fourth agricultural revolution. However, do they encourage social and environmental...

Rapid urbanization in the twenty-first century has significantly accelerated the adoption of artificial intelligence (AI) technologies to address growing challenges in governance, mobility, energy, and urban security. This paper explores how AI is tr...

Our societies and our economies are struggling to transform in response to the climate crisis with the speed and intent that the rapidly deteriorating environmental situation requires. Resistance to change is invoked as one of the reasons for the slo...

The use of digital technology resources in public services enhances efficiency, responsiveness, and citizens’ quality of life through improved resource management, real-time monitoring, and service performance. The objective is to create and ap...

Digital technologies play a key role in reviving the world economy. The EU has pledged to combine recovery support with resilient digital transformation. The COVID-19 pandemic highlighted the lack of digitization in Slovakia and the shortcomings of d...

Provincial mobile government service platforms, represented by ‘Zheliban’ and ‘Yueshengshi’, have transformed the traditional way governments provide public services to citizens. Maintaining user engagement with these platform...

Achieving a climate neutral economy by 2050 in Europe in line with the European Green Deal places specific responsibility on the transportation sector, which contributes to greenhouse gas (GHG) emissions. For the transportation domain to reduce its G...

The pandemic caused by COVID-19 has shed light on the urgency of bridging the digital divide to guarantee equity in the fruition of different services by all citizens. The inability to access the digital world may be due to a lack of network infrastr...

The public administration and the services it offers have an important role in the lives of citizens. The purpose of this research was to identify the factors that influence citizens’ perception of community public services in order to improve...

Digital transformation improves public services by integrating digital technology. The rapid use of digital technology in the public sector may marginalize groups without access to or familiarity with digital platforms. This can create a digital divi...

Perceptions of public administration’s service effectiveness are closely linked to satisfaction with service quality, which depends on factors such as efficiency, transparency, accountability, and responsiveness to citizens’ needs. This s...

Good governance practices through electronic government (eGov) platforms can be suitable instruments for strengthening the outcomes of smart city policies. While eGov is the application of information and communication technologies to public services...

In relation to the restructuring of public facilities in the phase of aging and subsequent population decline, the digitalization of public services will reduce the cost of maintenance and management of public facilities and contribute to sustaining...

Governments across the world spend vast resources on implementing digital technology. Electronic, or digital, government is the use and study of Internet-based information and communication technology in the public sector. A point of departure in thi...

Digital transformation affects nearly every sector of society and is seen as a strategic approach to addressing evolving demands, including those of citizens, demographic shifts, and skill shortages. To tackle these challenges, governments have begun...

This study aims to carry out a comparative analysis between the level of digitization of the Romanian public administration compared to that existing in the most digitally developed states at the European level. Our study identifies the extent to whi...

Many cities are developing semantic 3D models as digital representation of their environment to assess the outcomes of the implementation of new mobility services before their real-life piloting. So far, digital twins have reinforced evidence-based a...

Administrative digital accessibility drives rural development, particularly in peri-urban areas where traditional governance meets the growing demands for digital services. The study examines the role of digital tools in local administrations in supp...

The provision of public services, mostly by local governments, has been widely analyzed in the scientific literature. The relevance of these services has generated an incipient demand for information on the part of citizens, which makes it necessary...

Many municipal governments adopted 311 decades ago and have advocated access equality in citizens’ use of 311. However, the role of citizens in the development and usage of 311 remains limited. Channel choices have been discussed in various types of...

The European Blockchain Services Infrastructure (EBSI) is a major policy initiative of the EU and European Blockchain Partnership, to leverage blockchain to create cross-border services for public administrations, businesses, citizens, and their ecos...

In rural regions, needs-based mobility services play an important role in the provision of public services. Shared Mobility Services can optimally complement local public transportation such as buses and trains, even in rural regions, and support the...

Digital twins (DTs) technology has recently gained attention within the research community due to its potential to help build sustainable smart cities. However, there is a gap in the literature: currently no unified model for city services has been p...

The adaptation of cities to a future in which connectivity is at the service of the citizens will be a reality by creating interaction spaces and augmented urban areas. The research on this field falls within the scope of Smart Cities (SC) with the a...

Digitizing public services is, at the moment, an essential necessity for numerous governments around the world. An improved government through digitization will not only have a growing effect on businesses, but it will also be able to intensify citiz...

The emergence of digital technologies has profoundly affected and transformed almost every aspect of societal relations. These impacts have also reached public administration, including its governance. Digital technologies’ rise has paved the w...

Usable security and privacy in public services are critical considerations in today’s digital age, where governments increasingly rely on technology to deliver services efficiently while safeguarding sensitive information. Successful usage of t...

The Philippine government is taking advantage of the advancement of digital technology to bring and provide an accessible, sustainable, and broader version of its service and connection to its citizens by adapting digitalization and launching a mobil...

Inclusive digital innovation (IDI) entails rolling out policies and digital innovations to ensure equal access to services and new goods by previously excluded and marginalized societies. Digital commerce (d-commerce) has the potential to foster an i...

Digital technology is instrumental in designing e-government services to achieve environmental sustainability. This study aims to implicate essential human values for designing a Digital Government Collaborative Platform (DGCP), which seeks to enhanc...

Legacy systems are valuable assets in most public sector agencies that have been in use for a long time. These systems support government service delivery to the citizens and maintain vital public administration functions and data. However, legacy sy...

Digital transformation in the public sector provides digital services to the citizens aiming at increasing their quality of life, as well as the transparency and accountability of a public administration. Since adaptation to the citizens changing nee...

In the contemporary era of information, it is a critical challenge for city managers to meet the demands of their citizens at the same pace as the development of its information technology resources. Guarapuava is an example of a centennial town that...

The fusion of Internet of Things (IoT), Digital Twins, and Virtual Reality (VR) technologies marks a pivotal advancement in urban development, offering new services to citizens and municipalities in urban environments. This integration promises enhan...

Central bank communication has changed over the years, following the trend of digitalization. It has been used as a tool for the implementation of monetary policies since the 1990s, when central banks started publishing their inflation reports, outlo...

The adoption of e-government in public sector entities is essential due to the trend of digitizing government services. Thailand has implemented a variety of e-government policy frameworks with the goal of improving citizen public service delivery, p...

Due to the irruption of new technologies in cities such as mobile applications, geographic information systems, internet of things (IoT), Big Data, or artificial intelligence (AI), new approaches to citizen management are being developed. The primary...

Digital transformation has become a central strategy for modernizing the public sector. This study analyzes the relationships between digital competencies, digital literacy, change management, soft skills, technology adoption, digitization of the pub...

Information technology and communication (ICT) plays an important role as a catalyst for organisational development and innovation. However, old information systems that are known as legacy systems often expose organisations to the risk of business f...

The Menor Preço Brasil application, based on a version developed in the state of Rio Grande do Sul, was launched in 2019 with the aim of expanding digital services to citizens. This application provides information on the nearest establishment...