IoT-Based Framework for Connected Municipal Public Services in a Strategic Digital City Context
Abstract
:1. Introduction
2. Literature Review and Background
2.1. Connected Municipal Public Services
2.1.1. Public Motives
2.1.2. Digital Citizen Preferences
2.1.3. Municipal Governance
- Leadership: people and skills; principles and behaviors; organizational leadership; governance system;
- Strategy: stakeholder relationships; organizational strategy; cross-organizational alignment;
- Control: risk management and internal control; internal audit; accountability and transparency.
2.2. Internet of Things (IoT)
2.2.1. Connected Objects
2.2.2. IoT-Based Cases in Municipal Public Services
- a.
- Citizen-centric approach
- b.
- Efficiency and sustainability enhancement
- c.
- Privacy and security concerns
- d.
- Scalability and adaptability
2.3. Strategic Digital City
3. Materials and Methods
4. IoT Framework and Results
4.1. Bibliometric Research Analysis
4.2. Original Framework Construction
4.3. Framework Components Description
4.4. Framework Functionality
4.4.1. Connected Municipal Public Services Construct
- (a)
- Public motives subconstruct
- Name of the public motives: for the assessment of whether the public motives for the decision to offer or not a public service requested through the digital channel for receiving information by the municipal public administration were political, such as those provided in the government plan, technical (operational, municipal strategic planning, extreme necessity, fortuitous or force majeure/disaster), legal (obligation), among others.
- (b)
- Digital citizen needs subconstruct
- The number of needs for municipal public services: the municipal public services requested via software e-Sic over twelve months should be assessed, and the volume in terms of citizen needs, i.e., which services are most frequently requested;
- Name of municipal public service needs: the names of the most requested public services by digital citizens via software e-Sic to be assessed;
- Name of the themes of municipal public service needs: the themes or municipal thematic involved in the most recurrent requests for municipal public services on software e-Sic should be assessed.
- (c)
- Municipal governance subconstruct
- Name of municipal governance: this is where the possibilities of municipal governance with or without IoT (leadership, strategy, control) are to be assessed. This is the time to define whether or not the public service can be implemented and the mechanisms needed to implement the municipal public service with IoT, be they privacy, data security, control, or appropriate regulation for the use of the Internet of Things in the provision of municipal public services for the municipal public administration and citizens.
4.4.2. Internet of Things (IoT) Construct
- (a)
- Connected objects subconstruct
- Name of the objects connected with IoT: the connectivity names of the connected objects should be described: mobile devices (tablets, smartphones, smartwatches), smart homes, wearables, drones, household appliances, cameras, monitors, and other objects;
- The name of the IoT connectivity of the objects to be assessed, including radio frequency identification tags (RFID), artificial intelligence, machine-to-machine communication (M2M), vehicle-to-vehicle (V2V), sensors, actuators, nanotechnology, and others.
4.4.3. Strategic Digital City Construct
- (a)
- Municipal or city strategies subconstruct
- Number of municipal strategies: Analyzing how many strategies the municipality has in place for municipal public services offering connected via IoT.
- (b)
- Municipal public services subconstruct
- Number of municipal public services: it should be described how many requests for public services are received from digital citizens and whether these can be offered using information technology resources;
- Name of the theme of the municipal public services: it should describe to which municipal themes the public services based on information technology resources pertain.
- (c)
- Information technology resources subconstruct
- Name of the information technology resources: the names of the computer resources involved in providing municipal public services requested via software e-Sic by the digital citizen should be identified and described.
- (d)
- Municipal information subconstruct
- Quantity of municipal information: Assessing how much municipal information is received by software e-Sic and if it is useful for the manager to decide whether to offer a public service or not.
4.5. Framework Security
5. City Applicability and Discussion
6. Conclusion
Author Contributions
Funding
Data Availability Statement
Acknowledgments
Conflicts of Interest
References
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Research Title | Year - Author |
---|---|
An integrated success model of Internet of Things (IoT)-based services in facilities management for the public sector | 2022 - [16] |
The contextual dynamics of Internet of Things applications in smart public bike sharing services | 2017 - [21] |
Internet of things for smart cities | 2014 - [39] |
Effectiveness of lifestyle intervention using the Internet of Things system for individuals with early type 2 diabetes mellitus | 2020 - [88] |
Business continuity management framework of Internet of Things (IoT) | 2019 - [128] |
Internet of Things: Applications and challenges in smart cities: a case study of IBM smart city projects | 2016 - [129] |
A web of things framework for restful applications and its experimentation in a smart city | 2014 - [130] |
Research Title | Year - Author |
---|---|
A 5-step framework for measuring the quality of experience (QoE) of Internet of Things (IoT) services | 2019 - [36] |
An information framework for creating a smart city through the Internet of Things | 2014 - [37] |
Generation X and generation Y perception towards Internet of Things in public service: A preliminary study in Indonesia | 2016 – [131] |
Enabling smart cities through a cognitive management framework for the Internet of Things | 2013 – [132] |
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© 2025 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
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From, D.A.; Rezende, D.A.; Sequeira, D.F.Q. IoT-Based Framework for Connected Municipal Public Services in a Strategic Digital City Context. IoT 2025, 6, 20. https://doi.org/10.3390/iot6020020
From DA, Rezende DA, Sequeira DFQ. IoT-Based Framework for Connected Municipal Public Services in a Strategic Digital City Context. IoT. 2025; 6(2):20. https://doi.org/10.3390/iot6020020
Chicago/Turabian StyleFrom, Danieli Aparecida, Denis Alcides Rezende, and Donald Francisco Quintana Sequeira. 2025. "IoT-Based Framework for Connected Municipal Public Services in a Strategic Digital City Context" IoT 6, no. 2: 20. https://doi.org/10.3390/iot6020020
APA StyleFrom, D. A., Rezende, D. A., & Sequeira, D. F. Q. (2025). IoT-Based Framework for Connected Municipal Public Services in a Strategic Digital City Context. IoT, 6(2), 20. https://doi.org/10.3390/iot6020020