- Article
The Use of Importance-Performance Analysis (IPA) in Evaluating Japan's E-government Services
- Meng Seng Wong,
- Nishimoto Hideki and
- Philip George
1 August 2011
The focus of this paper is to evaluate the benefits of a Japanese e-government project. In this research, the Importance-Performance Analysis (IPA) grid was used to measure the e-government benefits from the users’ perspective. A list of 27 governmen...