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Open AccessArticle

Dynamics of Enterprise Architecture in the Korean Public Sector: Transformational Change vs. Transactional Change

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Department of Marketing and Information Systems, American University of Sharjah, Sharjah P.O. Box 26666, UAE
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Yesser, Ministry of Communications and IT, Riyadh 11112, Saudi Arabia
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Business School, Chung-Ang University, Seoul 156756, Korea
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College of Business, Florida Atlantic University, Boca Raton FL 33431, USA
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Author to whom correspondence should be addressed.
Academic Editor: Yongrok Choi
Sustainability 2016, 8(11), 1074; https://doi.org/10.3390/su8111074
Received: 8 August 2016 / Revised: 17 October 2016 / Accepted: 18 October 2016 / Published: 25 October 2016
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
Enterprise architecture (EA) is one of the most important tools for implementing e-government effectively and delivering high-quality information technology services to citizens. To develop a robust EA research model with key success factors, we apply the theory of organizational change proposed by Burke and Litwin, using the concepts of transformational and transactional change. The analysis is conducted by using South Korea’s EA project launched in 2003. This study classifies EA implementation in the South Korean public sector into three stages and explains the characteristics of each stage from the organizational change perspective. We raise the issue of EA application level compounded by the problem of diverse EA definitions and discuss the difficulties of EA implementation based on the framework of organizational change. In addition, 20 EA experts are surveyed to confirm the findings of this study. Finally, we propose a new research model for future empirical study based on the presented findings. We believe that this study, as an in-depth review of EA implementation from an organizational change perspective, will benefit EA experts from a practical point of view, as well as academics from a research perspective. View Full-Text
Keywords: e-government; enterprise architecture; change management; organizational change e-government; enterprise architecture; change management; organizational change
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Nam, K.; Oh, S.W.; Kim, S.K.; Goo, J.; Khan, M.S. Dynamics of Enterprise Architecture in the Korean Public Sector: Transformational Change vs. Transactional Change. Sustainability 2016, 8, 1074.

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