Servicescape, the physical and social environment of a service setting, is a critical strategic tool for creating competitive advantage. While its influence on customer loyalty and electronic word-of-mouth (e-WOM) is established, the underlying psych...
Despite evidence that internal marketing influences key employees and customer outcomes, its role in shaping employee agility, creativity, and engagement remains underexplored, limiting organizations’ ability to develop a workforce that sustain...
This paper investigates the impact of corporate ESG performance on internal pay gaps using data from Chinese A-share listed companies from 2013 to 2023. Our study finds that, after controlling for relevant variables and fixed effects for firms and ye...
The integration of artificial intelligence (AI) into e-government promises to transform public service delivery, efficiency, and transparency. This study investigates the required critical implementation capacities in e-government/AI integration in d...
Small- and Medium-sized Enterprises (SMEs) play a crucial role in the global economy, accounting for approximately two-thirds of global employment and contributing significantly to the GDP of developed countries. Despite the availability of various c...
Unregulated or weakly regulated financial institutions remain important providers of financial services across Sub-Saharan Africa. This study examines how such institutions operate in South Africa and Zambia, which represent contrasting regulatory ap...
With an emphasis on organizational outcomes and emerging leadership approaches, this review assessed the major contributions of leadership research over the past two decades and explored the evolution of theoretical developments in the field. Followi...
Big data technologies have greatly enhanced the effectiveness of humanitarian logistics. However, most research in this area has focused on developed countries, with limited application to emerging economies. This study aims to address that gap by sy...
This study examines the critical success factors for digital transformation in South Africa’s public services, where systemic inefficiency, corruption, and limited transparency have eroded public trust. Using a PRISMA-guided systematic literatu...
Innovation is necessary yet challenging for local governments. This paper focuses on gender sensitivity in public transportation in major cities in Israel, as an example of organizational innovation, with the goal of identifying the factors that impe...
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