7,031 Results Found

Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions. Additionall...

This paper presents an empirical analysis of significant features of the e-service satisfaction model (ESM) as an important element of a sharing economy. Customer satisfaction is regarded as one determining factor in the success of businesses. Theref...

This paper explores the role of extended relationship management (xRM) in the higher education ecosystem. With the ultimate goal of the institution’s future sustainable development, the university has developed and implemented a customized model of i...

This study aims to explore the links between the efficiency of public sector e-services and sustainable competitive advantage. In line with the emerging approach, the instrumental case study design and the mixed research strategy were used as the mos...

This study takes advantage of COVID-19 experience in regards of ‘compulsory’ shifting toward using e-services to evaluate Central European countries’ citizens’ future attitude and intention to keep using e-services after COVID...

Digital transformation has received increasing attention from organizations and businesses that want to remain competitive in the digital world. Many banks have increasingly been embracing electronic commerce by providing electronic banking (e-bankin...

This study presents and examines a more rigorous theoretical model for the relationships among e-service quality (e-SQ), trust, reputation, and e-loyalty in the online travel context, with the latter variables considered simultaneously and with reput...

The paper presents a novel concept of applying a trusted third party (TTP) to the blockchain-based electronic service (e-service) in the form of a durable medium. The main aim of the proposed e-service is storing, managing, and processing sensitive e...

Despite a plethora of research studies on service quality, in general, and electronic (e) service quality, in particular, studies often focus on either understating the dimensions of e-service quality or its direct relationship with other variables s...

Geospatial data and geospatial e-services require governance and coordination between different governmental organisations. This article aims to understand what governance, and specifically what coordination, is used in Belgium for geospatial e-servi...

Service Learning is a methodology in which students achieve academic and transversal competences related to the curriculum of a subject while performing a service for the benefit of the community. With the COVID-19 pandemic, it was necessary to reorg...

Research on actuarial risk management practices (ARMP) and insurance firm performance has revealed inconsistent results. Therefore, a mediating factor such as innovation is needed to bridge between them. Studies exploring the relationship between ARM...

The fundamental goal of this research is to investigate the quantitative relationship between technology-oriented knowledge management, innovation, e-governance, and smart city performance using knowledge management-based service science theory and d...

The Internet’s meteoric rise in popularity has led to the growing importance of the quality of online services in numerous industries, including the rapidly expanding tourism industry. Accordingly, this study aims to ascertain the leading attri...

Our research area concerns the development of an intelligent e-service system to help manage multimodal transportation processes. To better respond to the requirements of sustainable development, we encourage the development of multimodal cargo trans...

There are several models for e-service learning, from traditional (without any online content) to extreme online service learning (without any actual interactive elements) which suggested by L. S. Waldner. In Type III, (hybrid) e-service learning, th...

As electronic government services (e-government) evolve, traditional applications such as online portals are encountering challenges in a new digital era in which people thirst for more convenient, diverse channels of communication with their governm...

Nowadays, the internet has become a suitable platform for the trade of products and services. Online shopping transactions are carried out without face-to-face contact; thus, various factors can affect customers’ purchase intentions. In addition to a...

Nowadays, in the higher education sector, the quality measurement process of education-related services is assuming a crucial role to support focused and targeted improvement activities deeply centered on students’ needs/necessities. These are consid...

The problems of developing intelligent service provision systems face difficulties in the representation of dynamic aspects of cargo transportation processes and integration of different and heterogeneous ICT components to support the systems’...

In this study, the concept of online food purchasing is explored where consumers are not required to visit markets to purchase their foods, especially during the COVID-19 pandemic. Thus, the purpose of this study is to investigate the relationship be...

This study proposes and validates a comprehensive model of the determinants of online travel company success by establishing the relationships between a properly conceptualized higher-order e-service quality construct, perceived value, and satisfacti...

With the aim of achieving a global ranking and academic distinction, a large number of universities have decided to focus on competition and greater academic quality on a global scale. During the course of such a journey, universities have to face nu...

E-commerce marketplace platforms have evolved into integral digital intermediaries that shape online transactions in competitive environments. Companies continuously endeavor to improve e-service quality, customer satisfaction, and e-trust to gain a...

Fitness apparel companies target consumers with easy access to social media (e.g., Facebook, Instagram, and Pinterest). However, fitness apparel companies have struggled to incorporate social interactivity into their marketing strategies due to a lac...

Trust is one of the most critical factors that determine willingness to use e-government services. Despite its significance, most previous studies investigated the factors that lead to trusting such services in theoretical aspects without examining t...

Digital transformation in the banking sector is a continuous process that affects both the external and internal environment by redesigning internal processes and existing methods. There are many reasons that digital transformation takes place, such...

The Customer trust, satisfaction and loyalty with regard to the provision of e-commerce services is expected to be critical factors for the assessment of the success of online businesses. Service quality and high-quality product settings are closely...

Technological advances have ushered in the era of “e-services.” Scientists and academics are trying to determine how e-services affect citizens’ lives, satisfaction, and future service quality. As e-government emerges, this knowledg...

The European electronic IDentification, Authentication and trust Services (eIDAS) regulation makes available a solution to ensure the cross-border mutual recognition of electronic IDentification (eID) mechanisms among Member States. However, the basi...

Rapid technological changes have forced postal operators to adapt their services to the needs of the information society, exploit new business opportunities, and pay more attention to emerging and rapidly growing direct and indirect competition. The...

Purpose: This research attempts to profoundly understand the factors influencing the usage of e-tax declarations. Design/methodology/approach: In a cross-sectional survey, partial least square-structural equation modeling (PLS-SEM) is used to examine...

COVID-19 is a major global crisis affecter, changing global norms and societal behavioral models. Many companies have faced existential crises, but on the other hand, businesses that were and are helping others to boost digitalization, ICT and softwa...

Technological applications have become increasingly important as competitive tools in the food and beverage industry. However, the effects of quick response (QR) menus, which exemplify sustainable menu practices, on service quality, e-service quality...

A novel, trusted, and secure durable medium electronic service is proposed in the paper. The proposed idea joins cryptographic methods (such as signing with an electronic seal and data encryption) with blockchain techniques. The e-service and blockch...

Since the 20th century, quality has become a major strategic concern for both researchers and organizations, serving as a lever for performance and a key factor of differentiation in an increasingly digital environment. However, despite the developme...

The projected population increase and drastic climate changes are a great setback to food security through sustainable agriculture. However, governments need to play key roles in supporting the agriculture sector, which creates considerable employmen...

The rapid development and spread of communication technologies is now becoming a global information revolution. Customers have a need for communication services, which could be flexibly configured in accordance with their Quality of Experience (QoE)...

To provide web services adapted to the users’ functional capabilities, diversity must be considered from the conceptualization and design phases of the services’ development. In previous work, we proposed a model that allows the provisioning of adapt...

The importance of e-health to citizens, patients, health providers, governments, and other stakeholders is rapidly increasing. E-health services have a range of advantages. For instance, e-health may improve access to services, reduce costs, and impr...

Electric government (e-government) projects in developing countries are facing many challenges to deliver sustainable e-government services. From the existing literature, we found that most of the studies considered lack of technology, and limitation...

The proliferation of digital platforms and interactive technologies has transformed the way service providers engage with their customers, particularly in emerging economies, where digital inclusion is an ongoing process. This study explores the rela...

The sharing economy has become a new socioeconomic activity that allows the co-creation, production, distribution and consumption of goods and services between individuals, driven by Web 2.0 and e-word of mouth. How these online platforms communicate...

The International Maritime Organization (IMO)’s Maritime Safety Committee (MSC), at its 101st session (5 to 14 June 2019), adopted Resolution MSC.467(101) on the guidance on the definition and harmonization of the format and structure of mariti...

E-mobility services are important enablers for the success of electric vehicles. In contrast to conventional mobility, where an ecosystem consisting of the vehicle and complementary services has been built up and has improved over decades, the ecosys...

E-Learning has proven to be the only resort as a replacement of traditional face-to-face learning methods in the current global lockdown due to COVID-19 pandemic. Academic institutions across the globe have invested heavily into E-Learning and the ma...

This article determines the quality factors which improve the satisfaction of logistics services, and the specific evaluation items that customers value. Moreover, this study verifies the moderating effect of consumers on the perceived importance of...

E-service questionnaires must be content-aligned with the company or organization’s customer relationship management system (CRM). Four phases of qualitative research will ensure this alignment. The first phase is a qualitatively evaluative search of...

Smart Cities aim to increase citizens’ quality of life. Smart Government is a part of Smart Cities domain aiming to enhance the communication and interactions of citizens and companies with government. The SIMPATICO framework combines machine and hum...

As Internet-based e-waste collection moves from a novelty to a routine way of e-waste collection in China, the service quality of Internet-based e-waste collection platforms plays a crucial role in attracting users. Based on content analysis of 94 on...