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Open AccessArticle

Towards a New Digital Era: Observing Local E-Government Services Adoption in a Chinese Municipality

Department of Asia-Pacific Studies, Waseda University, Nishiwaseda 1-21-1, Shinjuku, Tokyo 169-0051, Japan
Future Internet 2017, 9(3), 53; https://doi.org/10.3390/fi9030053
Received: 3 August 2017 / Revised: 7 September 2017 / Accepted: 12 September 2017 / Published: 20 September 2017
(This article belongs to the Special Issue u- and e- Service, Science and Technology)
As electronic government services (e-government) evolve, traditional applications such as online portals are encountering challenges in a new digital era in which people thirst for more convenient, diverse channels of communication with their government. Despite the efforts devoted to the promotion of Social Networking Service (SNS) use in e-government for the past few years, empirical studies regarding this ongoing trend are still insufficient. In the local administration of China, a special collaboration between local governments and private Internet enterprises is happening: government services are imported into commercial SNS platforms known as WeChat and Weibo. This research conducts a case study of a Chinese municipality premised upon survey data (N = 605) collected in Chongqing. It examines the determinants of e-services adoption in four major local applications: two traditional government-led services “Government website portal” and “Government official app” (traditional government-led services), and two built-in government services on social networking applications “Weibo Government official account” “WeChat Public Services”. The paper aims to provide a closer understanding of current trends in local government e-services, or in this case, an innovative trial of Chinese e-government practices. View Full-Text
Keywords: e-government; local e-services; WeChat; Weibo; Chinese e-government; SNS; social networking; digital divide e-government; local e-services; WeChat; Weibo; Chinese e-government; SNS; social networking; digital divide
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Yang, Y. Towards a New Digital Era: Observing Local E-Government Services Adoption in a Chinese Municipality. Future Internet 2017, 9, 53.

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