Advances in digital technology, periodic threats from infectious diseases, and shrinking working-age populations have increased the demand for autonomous systems. South Korea is now in crisis because its society is aging and has limited resources. Th...
Space robots are one of the most promising solutions for on-orbit servicing (OOS) duties like docking, berthing, refueling, re-pairing, upgrading, transporting, rescuing, and orbital trash disposal. Numerous enabling techniques and technological demo...
The current age of artificial intelligence, along with the advent of robots, portends increased use of innovative technologies in the tourism industry, with higher levels of service innovation than in many other industries. In addition, factors such...
Robots have started to be used in the service sector as well as in the manufacturing industry. The use of service robots in airport services, tourism, and hospital services also brings many advantages. Because of the COVID-19 pandemic, reducing physi...
In recent years, multi-robot control systems and service robots equipped with graphical computing have been introduced in various application scenarios. However, the long-term operation of VSLAM calculation leads to reduced energy efficiency of the r...
Since service robots serving as salespersons are expected to be deployed efficiently and sustainably in retail environments, this paper explores the impacts of their interaction cues on customer experiences within small-scale self-service shops. The...
In order to save people’s shopping time and reduce labor cost of supermarket operations, this paper proposes to design a supermarket service robot based on deep convolutional neural networks (DCNNs). Firstly, according to the shopping environme...
This project aims to develop an interactive control system for an autonomous service robot using an ROS (robot operating system). The system integrates an intuitive web interface and an interactive chatbot supported by Google Gemini to enhance the co...
10 March 2025
The integration of service robots in the travel and hospitality industry is rapidly transforming customer interactions, offering both operational efficiencies and novel guest experiences. Despite their increasing presence, there remains a gap in unde...
The global population is ageing at an unprecedented rate. With changes in life expectancy across the world, three major issues arise: an increasing proportion of senior citizens; cognitive and physical problems progressively affecting the elderly; an...
The representation and utilization of environmental information by service robots has become increasingly challenging. In order to solve the problems that the service robot platform has, such as high timeliness requirements for indoor environment rec...
When faced with challenges such as adapting to dynamic environments and handling ambiguous identification, indoor service robots encounter manifold difficulties. This paper aims to address this issue by proposing the design of a service robot equippe...
This research empirically tested a theoretical model by defining senior customers’ intentions to use robot service restaurants emerging in South Korea. Non-face-to-face services have become increasingly important for seniors. Therefore, restaurant ma...
The hospitality industry’s rapid adoption of AI service robots has revealed significant variability in consumer acceptance, highlighting the need for personality-based implementation strategies rather than one-size-fits-all approaches. This stu...
Previous studies on the human likeness of service robots have focused mainly on their human-like appearance and used psychological constructs to measure the outcomes of human likeness. Unlike previous studies, this study focused on the human-like beh...
A living lab is a valuable method for designing tangible and intangible service elements, ensuring a comprehensive user experience. Developing a digital companion service, which users may be unfamiliar with, requires observing user behavior in real-w...
This paper describes the development of three main functionalities for a domestic mobile service robot and an automatic benchmarking system used for the systematic performance evaluation of the robot’s functionalities. Three main robot function...
The experience economy of service robots in the restaurant industry was researched in the present study. The dimensions of the experience economy, which include esthetics, entertainment, education, and escapism, were assessed based on customer demogr...
In Long-Term Care (LTC), staff members are responsible for addressing residents’ complex needs. Emerging research suggests integrating Artificial Intelligence (AI)-enabled service robots can enhance staff care delivery. We aim to explore the fe...
In this study, an automated tableware tidying-up robot system was developed to tidy up tableware in a self-service restaurant with a large amount of tableware. This study focused on sorting and collecting tableware placed on trays detected by an RGB-...
The 2021 sales volume in the market of service robots is attractive. Expert reports from the International Federation of Robotics confirm 27 billion USD in total market share. Moreover, the number of new startups with the denomination of service robo...
Service robots (SRs) are increasingly deployed in commercial settings, yet the factors influencing their acceptance, particularly emotional design elements, remain understudied. This research investigates SR acceptance factors by integrating the tech...
Service robots need to reason to support people in daily life situations. Reasoning is an expensive resource that should be used on demand whenever the expectations of the robot do not match the situation of the world and the execution of the task is...
A service robot performs various professional services and domestic/personal services useful for organizations and humans in many application domains. Currently, the service robot industry is growing rapidly along with the technological advances of t...
The service quality gap model, which identifies the antecedents of SERVQAUL, reveals that service quality depends on the gap between customer perceived and expected service (Gap 5), which can be caused by other gaps in the service process (Gaps 1&nda...
Cloud robotics is becoming an alternative to support advanced services of robots with low computing power as network technology advances. Recently, fog robotics has gained attention since the approach has merit relieving latency and security issues o...
A global path planning method is proposed based on improved ant colony optimization according to the slow convergence speed in mobile service robot path planning. The distribution of initial pheromone is determined by the critical obstacle influence...
This paper explores the interaction strategies of service robots in self-service shops from a user experience perspective in the case of robots with insufficient capabilities. A Yanshee robot and a self-developed localization-rotation system are empl...
As service robots become more prevalent in hospitality settings, understanding what shapes employees’ trust in these technologies is essential for fostering effective human–robot collaboration. Despite extensive research on customer trust...
In order to improve the intelligence of home service robots and resolve their inability to develop service cognition skills in an autonomous, human-like manner, we propose a method for home service robots to learn and develop skills that allow them t...
Against the realistic backdrop of the COVID-19 pandemic and an aging population, emerging robot technology provides a new path for the development of high-quality hotel service. However, little is known about elderly customers’ acceptance and u...
Traditionally, advances in robotic technology have been in the manufacturing industry due to the need for collaborative robots. However, this is not the case in the service sectors, especially in the healthcare sector. The lack of emphasis put on the...
Global demographics trend toward an aging population. Hence, there will be an increased social demand for elderly care. Recently, assistive technologies such as service robots have emerged and can help older adults to live independently. This paper r...
Multi-robot systems are often static and pre-configured during the design time of their software. Emerging cooperation between unknown robots is still rare and limited. Such cooperation might be basic like sharing sensor data or complex like conjoine...
Although the mobile manipulation capability is crucial for a service robot to perform physical work without human support, the long-term autonomous operation of such a mobile manipulation robot in a real environment is still a tremendously difficult...
This paper aims to examine attitudes of hospitality and tourism students, as future professionals, towards willingness to implement service robots. The study proposes a new theoretical conceptual model that includes new constructs and items, differen...
“Hello, I’m the TERMINATOR, and I’ll be your server today”. Diners might soon be feeling this greeting, with Optimus Prime in the kitchen and Wall-E then sending your order to C-3PO. In our daily lives, a version of that futur...
Rapid advancements in foundation models, including Large Language Models, Vision-Language Models, Multimodal Large Language Models, and Vision-Language-Action models, have opened new avenues for embodied AI in mobile service robotics. By combining fo...
The current study examines how subjective norms, effort expectations, and performance expectations affect perceived value and quality of hospitality service experiences provided by service robots. Later, the experience quality and perceived value on...
The widespread deployment of service robots in industries such as hospitality has significantly transformed service delivery, influencing not only customers but also employees. This study examines the multi-dimensional impact of service robots on hot...
Research on the relationship between automation services and tourism has been rapidly growing in recent years and has led to a new service landscape where the role of robots is gaining both practical and research attention. This paper builds on previ...
As various types of robots increasingly influence consumers’ service experiences, companies need to consider how to be competitive in this new artificial intelligence and service automation business environment. However, only limited studies have inv...
With the increasing adoption of frontline service robots (FLSRs) in hospitality workplaces, collaboration between frontline employees (FLEs) and FLSRs has become a necessity. The existing literature focuses on the customer perspective of FLSRs; howev...
This paper investigates the use of an autonomous service robot in an indoor complex environment, such as a hospital ward or a retirement home. This type of service robot not only needs to plan and find paths around obstacles, but must also interact w...
The general and constant ageing of the world population that has been observed in the last decade has led robotics researchers community to focus its aims to answer the ever-growing demand for health care, housing, care-giving, and social security. A...
Answer selection, as a crucial method for intelligent medical service robots, has become more and more important in natural language processing (NLP). However, there are still some critical issues in the answer selection model. On the one hand, the m...
This paper presents an immersive teleoperation framework for service robots that combines real-time 3D human pose estimation with a Virtual Reality (VR) interface to support intuitive, natural robot control. The operator is tracked using MediaPipe fo...
This paper used the mixed research method of bibliometric and content analysis to study 284 studies on service robots in the tourism and hospitality industry collected from the Web of Science database. Results show that research in this field started...
Adoption of the use of robots in the foodservice industry has increased, and research in the quality of service provided by robots is required. Our research objective is to determine interrelationships among service quality, perceived value, restaura...
This paper presents a comprehensive study on fall recognition and forecasting for reconfigurable stair-accessing robots by leveraging deep learning techniques. The proposed framework integrates machine learning algorithms and recurrent neural network...
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