Purpose—The sale of physical products has been manufacturing companies’ main revenue source. A trend is known as servitization for earning revenue comes from services. With the convergence of servitization and digitization, many manufactu...
Grounded in the dynamic capability theory, this study selects three typical manufacturing enterprises as the research subjects. Through longitudinal and cross-case analyses, it delves into the dynamic alignment between the digital servitization capab...
Servitization requires the acquisition and development of service-oriented capabilities. Research has contributed considerably to the investigation of the necessary capabilities for successful servitization and the introduction of numerous service-ba...
Servitization is becoming an essential strategy for manufacturers to gain competitive advantage, and several successful cases have already been reported. However, these success stories are mainly studied for large enterprises such as GE, IBM, Xerox,...
Since 2014, China has been actively promoting the transformation of manufacturing servitization, clarifying the importance of manufacturing servitization. This paper investigates the correlation between manufacturing servitization and cost stickiness...
The structure of the manufacturing industry has forced manufacturing companies to understand the importance of digitalization and servitization transformation, in terms of production and R&D. In this study, we examine the relationship between ser...
The phenomenon of digitalization and servitization paradoxes constrains the motivation of manufacturing firms to implement both strategies above. It has been shown that the role of digitalization in the link between servitization and firm performance...
Blockchain ecosystems are rapidly maturing and meeting the needs of business environments (e.g., industry, manufacturing, and robotics). The decentralized approaches in industries enable novel business concepts, such as machine autonomy and servitiza...
The servitization of manufacturing is an increasingly popular way to win market competition and maintain this advantage as well as to ensure more sustainable development of the manufacturing sector. To make this strategy effective, many aspects shoul...
Enterprises performing complex product servitization are more vulnerable to the 2019 coronavirus disease (COVID-19) pandemic because of their large number of suppliers and wide coverage, among other things. The present research focuses on how to prom...
The growing industrial concern about sustainability challenges has driven vehicle and auto parts manufacturers to adopt service capabilities as a way to maintain competitiveness in compliance with environmental regulations. As a result, automakers ha...
The existing literature investigates organizational capabilities for servitization in exploratory studies based predominantly on interviews with managers. This has led to classification frameworks that tend to reflect managerial perceptions regarding...
The purpose of this paper is to evaluate and compare the degree of servitization of the economies of European Union countries and to assess the importance of servitization for sustainable development. This study used Eurostat data from the years 2000...
Servitization is often based on technology, with the producer not selling products but rather offering product-related services. While servitization had been steadily gaining interest until relatively recently, a new trend called deservitization, the...
In the pursuit of eco-efficiency, resilience, and self-sufficiency, sustainable cities focus on long-term environmental goals instead of only short-term economic ones. To do so, many of them rely on servitization, the practice of replacing tangible s...
Servitization has significant implications for the sustainable development of manufacturing, the economy, and the environment. However, it does not always produce returns as the firms expect, which may discourage them from engaging in this transition...
To enhance the competitiveness of the traditional handicraft industry, providers should offer service experiences using their products (i.e., servitization) instead of merely selling them. Effective management for servitization in the traditional han...
Few papers have dealt with the process of servitization at the firm level. There has been a particular lack of research in manufacturing. Business model innovation through convergence between products and services is an indispensable aspect of a firm...
This study investigates the evolution of customer-centric innovations within modern business ecosystems through the lens of servitization, a concept gaining momentum in contemporary service delivery frameworks. Recognizing the limited exploration of...
Servitization has profound implications for the sustainable development of manufacturing, the economy, and the environment. Drawing upon the literature on servitization, resource-based theory, and social capital theory, this study examines the influe...
With the increasingly fierce market competition, customers’ needs are gradually becoming more complicated, specialized, customized, and personalized. How manufacturing enterprises adopt innovation strategies to achieve value-added products as w...
We propose a framework based on ADKAR (awareness, desire, knowledge, ability, and reinforcement) with guidelines to manage the organizational culture change required for servitization—the transition of a company towards a product–service...
Manufacturing firms may lose profits after a servitization transition due to a mismatch between service offerings and demand, causing them to fall into the servitization paradox. The purpose of this paper is to address the reality of the mismatch bet...
Digital servitization represents a relatively nascent field of research, whose conceptual and terminological apparatus is still under development. This necessitates its systematization and organization to facilitate a clear understanding of the proce...
Servitization in the manufacturing industry implies a shift from an offer based mainly on standard goods, to a wider value proposition composed of solutions aimed at solving specific customers’ problems, obtained by integrating tangible and intangibl...
This study presents an analysis of the relationship between the servitization process and energy sustainability in the years 2015–2020. The research refers to 164 selected countries, also divided into two regimes: developed and developing. The...
20 May 2021
For healthcare manufacturing firms, creating a crisis-prepared product and service portfolio and operational processes is essential for their long-term prosperity. In this paper, we examine how healthcare manufacturing firms cope with the operational...
Using a new systematic method based on text mining and econometric analysis, this paper performs an empirical analysis on the text data and panel data of 195 enterprises in China’s 23 manufacturing sub-sectors from 2011 to 2020, constructs the...
The current study estimates the impact of manufacturing servitization on industrial productivity from the perspective of global value chain division. For this purpose, from 2000 to 2014, the study uses the World Input–Output Database (WIOD) to...
The concept of servitization provides major benefits both for the performing company and for the profiting customer. Thus, during the last years many companies were heading for this well-proven direction tempted by expectations, but have been possibl...
While the notion of digitalization and sustainability has become prominent in current research, more can be done to bridge these two concepts and explain the interaction between them. Plenty of literature has focused on the impact of digital technolo...
Apparent from the latest pandemic, the dynamics and rate of change in society accelerate on a global scale. Ongoing mega-trends in society, such as digitalization, sustainability, and servitization, fundamentally changes the conditions for manufactur...
In recent years, a complex set of dynamic developments driven by both the economy and the emergence of digital technologies has put pressure on manufacturing companies to adapt. The concept of servitization, i.e., the shift from a product-centric to...
The transition towards Servitization in the IT Business is extremely challenging because IT Enterprises must transform partly or entirely from hardware manufacturers into service providers. Moreover, Servitization does not occur all at once; it is a...
18 December 2018
The economies of the industrialized world have become dominated by services. Many manufacturing companies have changed from producing products to providing services. However, many companies still lag behind in this transformation. It is observed that...
This study contributes to the development of a green servitization framework to achieve manufacturing firms’ sustainable performance using ISO 14001 as a driving factor in their operational management system. Manufacturing firms are becoming co...
Manufacturing servitization (MS) can effectively alleviate the contradiction between economic growth and ecological carrying capacity and can promote energy conservation and emission reduction in the manufacturing industry (MI). However, China’...
This study uses 31 provinces and municipalities from China’s textile industry as a research sample and divides the region into four geographical areas: eastern, central, western, and northeastern. It quantified smart servitization in the textile indu...
Artificial intelligence, as a novel form of infrastructure with both generality and knowledge spillover characteristics, plays a crucial role in facilitating the profound integration of the manufacturing and service industries, and achieving economic...
In the rapidly evolving global business landscape, servitization and digitalization have emerged as key strategies for enhancing firm competitiveness and performance. This study examines their impact, along with the moderating role of government supp...
This paper studies the role of resource orchestration in promoting business model innovation in servitization transformation enterprises to achieve sustainable development. Taking Sany Heavy Industry as the research focus, a three-level evaluation in...
Open innovation and digital servitization have been hot topics in existing research. Moreover, the latest research in entrepreneurship and general management justifies that the performance results of specific innovation strategies are usually influen...
Off-site manufacturing is emerging as an advantageous production model in the construction industry. In recent years, many tier 1 construction companies are including off-site production as part of their portfolio. Likewise, this change of model is a...
Establishing a circular supply chain for single-use medical devices would make a significant contribution to reduce health care-generated emissions. One way in which this can be accomplished is to apply the possibility of device recovery through high...
Leadership is essential for promoting the circular economy (CE) by fostering systemic thinking, promoting resource efficiency, and driving innovative practices that close material loops and minimize environmental impact. In addition, the principles o...
The servitization transformation of manufacturing enterprises serves as an important impetus for the current high-quality development of the manufacturing industry. Relying on the institutional-based view, this paper investigates the effect of instit...
This study explores the integration of digitalization and circular economy (CE) principles within the maritime industry through a theoretical analysis, proposing a framework that aligns business models with Sustainable Development Goals (SDGs) and ne...
To gain sustainable development, it is a trend that manufacturing companies are change the value chain from manufacturing-centric to service-centric. Therefore, the capability of the manufacturing service is as significant as the production ability o...
Manufacturers are adding service offerings to satisfy customers’ needs in various markets. Effective strategies for servitization can improve the competitiveness of manufacturers during cooperation. The Belt and Road Initiative (BRI) established by C...
The B2B context has experienced a push toward digital servitization (DS), i.e., the development of services by means of digital technologies. There are three levels of DS: (1) product provision, (2) after-sale servicing, and (3) advanced services tak...
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