Grounded in the dynamic capability theory, this study selects three typical manufacturing enterprises as the research subjects. Through longitudinal and cross-case analyses, it delves into the dynamic alignment between the digital servitization capab...
While the notion of digitalization and sustainability has become prominent in current research, more can be done to bridge these two concepts and explain the interaction between them. Plenty of literature has focused on the impact of digital technolo...
The phenomenon of digitalization and servitization paradoxes constrains the motivation of manufacturing firms to implement both strategies above. It has been shown that the role of digitalization in the link between servitization and firm performance...
The growing industrial concern about sustainability challenges has driven vehicle and auto parts manufacturers to adopt service capabilities as a way to maintain competitiveness in compliance with environmental regulations. As a result, automakers ha...
Open innovation and digital servitization have been hot topics in existing research. Moreover, the latest research in entrepreneurship and general management justifies that the performance results of specific innovation strategies are usually influen...
Digital servitization represents a relatively nascent field of research, whose conceptual and terminological apparatus is still under development. This necessitates its systematization and organization to facilitate a clear understanding of the proce...
In recent years, a complex set of dynamic developments driven by both the economy and the emergence of digital technologies has put pressure on manufacturing companies to adapt. The concept of servitization, i.e., the shift from a product-centric to...
This study explores the integration of digitalization and circular economy (CE) principles within the maritime industry through a theoretical analysis, proposing a framework that aligns business models with Sustainable Development Goals (SDGs) and ne...
This research proposed and enhanced a statistically reliable paradigm for determining the impacts of the role of digital servitization (DS) as a potential facilitator of sustainable and smart service innovation ecosystem (SSSIE) establishment and sus...
The B2B context has experienced a push toward digital servitization (DS), i.e., the development of services by means of digital technologies. There are three levels of DS: (1) product provision, (2) after-sale servicing, and (3) advanced services tak...
The structure of the manufacturing industry has forced manufacturing companies to understand the importance of digitalization and servitization transformation, in terms of production and R&D. In this study, we examine the relationship between ser...
11 January 2026
The global shift toward decarbonization and the rise of the digital economy are compelling manufacturing firms to undergo a complex twin transformation across their structures, operations, and value chains. Business model innovation (BMI), especially...
20 May 2021
For healthcare manufacturing firms, creating a crisis-prepared product and service portfolio and operational processes is essential for their long-term prosperity. In this paper, we examine how healthcare manufacturing firms cope with the operational...
Using a new systematic method based on text mining and econometric analysis, this paper performs an empirical analysis on the text data and panel data of 195 enterprises in China’s 23 manufacturing sub-sectors from 2011 to 2020, constructs the...
Apparent from the latest pandemic, the dynamics and rate of change in society accelerate on a global scale. Ongoing mega-trends in society, such as digitalization, sustainability, and servitization, fundamentally changes the conditions for manufactur...
In the rapidly evolving global business landscape, servitization and digitalization have emerged as key strategies for enhancing firm competitiveness and performance. This study examines their impact, along with the moderating role of government supp...
The COVID-19 pandemic strengthens the use of digital services in the supply chains of manufacturers and suppliers in the automotive industry. Furthermore, the digitalization of the production process changed how manufacturing firms manage their value...
The Circular Economy, as a guiding model for business processes, is attracting interest due to its potential for aligning business and societal goals as it offers companies the opportunity to simultaneously focus on economic value creation and on the...
With the goal of carbon peaking and neutrality, carbon productivity has become a means of sustainability in manufacturing, and the impact of the synergy of digitalization and servitization (DSS) on carbon productivity (CP) deserves in-depth study. Ba...
Purpose—The sale of physical products has been manufacturing companies’ main revenue source. A trend is known as servitization for earning revenue comes from services. With the convergence of servitization and digitization, many manufactu...
This paper examines the effect of digital innovation on cost stickiness in manufacturing firms, focusing on the underlying mechanisms and contextual factors. Using data from Chinese A-share listed manufacturing firms from 2012 to 2023, we find that,...
The smart and resilient transformation of manufacturing firms has flourished in the last decade. This paper investigates the smart and resilient transformation of manufacturing firms with the application of digital services. It uses a Serbian data se...
28 April 2021
The article improves understanding on leveraging new technology for DT (digital transformation) of grape harvest in SME wineries. It provides evidence on technologies used and workplace types deployed in grape harvesting, as well as strategic paths i...
Business-to-business (B2B) manufacturing companies are increasingly confronted with transformative trends such as sustainability, digitalization, and servitization. These trends are changing how product portfolios are developed, and how value contrib...
Changing asset ownership models in the energy sector is spurring established companies and startups to implement customer-centric smart services. In this sense, startups are pioneers of innovative business models, and unbundle the energy value chain...
The transition towards Servitization in the IT Business is extremely challenging because IT Enterprises must transform partly or entirely from hardware manufacturers into service providers. Moreover, Servitization does not occur all at once; it is a...
As a plan, Industry 4.0 encourages manufacturing companies to switch from conventional Product-Service Systems to Digital Product-Service Systems. Systems of goods, services, and digital technologies known as “Digital Product-Service Systems&rd...
Responding to changing value creation processes in the sheet metal working sector, where the complexity and interchangeability of products challenge traditional differentiation strategies, this exploratory analysis examines the integration of service...
The research field of product-service systems (PSS) has experienced rapid growth since it emerged at the end of the 80s. Consequently, the conceptual structure of the PSS research field has expanded, and this phenomenon has driven novel research topi...
Few papers have dealt with the process of servitization at the firm level. There has been a particular lack of research in manufacturing. Business model innovation through convergence between products and services is an indispensable aspect of a firm...
The Internet of Things (IoT) is a complex ecosystem of connected devices that exchange data over a wired or wireless network and whose final aim is to provide services either to humans or machines. The IoT has seen rapid development over the past dec...
This research examines how Industry 4.0 technologies such as artificial intelligence (AI), the Internet of Things (IoT), and digital twins (DT) are used in the digital transformation process of warranty management. This research focuses on converting...
In the context of the debate on platform economy, on the one hand, and the gig economy, on the other, this paper delineates the conceptual boundaries of both concepts to query the gig economy research included in the Web of Science database. The init...
In recent years and due to market demand and environmental regulations, firms have been changing their procedures regarding document production, handling, and filling. There has been a paradigm change in document sustention in order to attain such ch...
Servitization in the manufacturing industry implies a shift from an offer based mainly on standard goods, to a wider value proposition composed of solutions aimed at solving specific customers’ problems, obtained by integrating tangible and intangibl...
This study investigates the evolution of customer-centric innovations within modern business ecosystems through the lens of servitization, a concept gaining momentum in contemporary service delivery frameworks. Recognizing the limited exploration of...
Circular Economy is a means to ensure sustainable production and consumption patterns. However, it is still at an embryonic stage of implementation in manufacturing companies. Given its potential, the household appliance industry is a promising arena...
We propose a framework based on ADKAR (awareness, desire, knowledge, ability, and reinforcement) with guidelines to manage the organizational culture change required for servitization—the transition of a company towards a product–service...
Recent studies advocate that digital technologies are key enabling factors for the introduction of servitized business models. At the same time, these technologies support the implementation of the circular economy (CE) paradigm into businesses. Desp...
As the driving force for the upgrading of the global industrial structure, digital technology has been at the helm of transforming the current economic and technological paradigm. This study empirically analyzes the role of the digital economy in the...
Enterprise Digital Intelligence Transformation is based on the Digital Conversion of information and process service upgrading, further touching the enterprise’s core business, with the goal of building a new business model of Digital Intellige...
There is increasing pressure from developers toward architects and engineers to deliver scientifically sound proposals for often complex and cost-intensive construction products. An increase in digitalization within the construction industry and the...
Digitally enhanced advanced services (DEAS), offered currently by various industries, could be a challenging concept to comprehend for potential clients. This could result in limited interest in adopting (DEAS) or even understanding its true value wi...
The evolution toward sustainable mining can be achieved by implementing circular economies (CEs), and one way forward is via product-service systems (PSSs). However, applying PSSs in the mining industry is an area with little extant research. We seek...
The purpose of this study is to design a business model that generates profits by developing eco-friendly convergent products. This study proposes a new concept of solar signage in the digital signage system that helps carbon emission reduction. This...
At present, the progress of business model stages supported by a variety of technology categories may unclear, and the integration of technology application and business model innovation (BMI) is hard due to operational practices in various industrie...
The combination of servitization and digitalization is increasingly changing the economy and society at the global level towards sustainability goals. Companies are shifting their business models, typically oriented to selling products, towards provi...
To gain sustainable development, it is a trend that manufacturing companies are change the value chain from manufacturing-centric to service-centric. Therefore, the capability of the manufacturing service is as significant as the production ability o...
Under the framework of Industry 4.0, machines and machine tools have evolved to smart and connected things, comprising the Internet of Things (IoT) and leading to the Mass Personalization (MP) paradigm, which enables the production of uniquely made p...
The transport sector is undergoing disruption due to trends such as tightening environmental targets, digitalization, and servitization, contributing to low-carbon mobility and offering citizen-oriented services. As a response, various initiatives, s...