16,984 Results Found

Extensive research results in inconsistent findings regarding the advantages and risks of exchanging management control information in collaborative relationships between buyers and suppliers. This inconsistency is due, in part, to ignoring whether t...

The Contingency Outsourcing Relationship (CORE) model originated from the Four Outsourcing Relationship Types (FORT) model; the CORE model is used in the globalized Facility Management (FM) industry, while the FORT model is originally used in the glo...

The paper aims to identify the connection between the enterprise’s interest in the stakeholders and their mutual relationship. It examines whether stakeholders’ opinions, priorities, needs, and goals influence the enterprise’s decis...

The reasons why people use their clothes for longer are complex, but essential to understand how to promote longer clothing lifetimes. We conducted an online survey with open-ended questions, asking 170 female participants to write about one of their...

Coordination and employee motivation play vital roles in a mega-project’s sustainable performance, particularly in the construction industry. With increasing demands from stakeholders and employees in the construction sector, sustainable perfor...

The voluntary behaviors of individuals that negatively impact the organization and its members should be addressed. According to the threatened egotism model, it is possible to curb such behaviors by effectively managing negative emotions. One such m...

Relationship management capability is a significant factor in promoting a firm’s service innovation performance. Although there is a rich body of study on the role of relationship management capability in performance of firms, scant attention h...

Due to the upward trend in the globalization of sustainability issues and the intense competitive environment, it is evident that higher education institutions need new strategic approaches to succeed. To this end, the inquiry for this paper has been...

This study aims to test the effect of sustainable supply chain management on customer relationship management, competitive advantage, and organizational performance by collecting and analyzing data from the Egyptian textile industry. A suggested rese...

Problems frequently arise in intimate relationships, and people need to find ways to manage them if they want their relationships to continue. The purpose of the current research was to identify the strategies that people use to manage relationship p...

Social customer relationship management (SCRM) is a new philosophy influencing the relationship between customer and organization where the customer gets the opportunity to control the relationship through social media. This paper aims to identify (a...

Customer relationship management (CRM) is a key factor driving innovation and organizational growth. The present study investigated the relationship between data-driven CRM (DDCRM) and innovation in Taiwan. We developed a research model involving CRM...

This paper presents theoretical and empirical research on the activities and attitudes of a family business owner regarding marketing as a business function. The development of successful business relationships of a family business is tightly connect...

Client relationship management (CRM) has become a subject matter of interest to both academics and business practitioners. This is because it reflects the need to manage successful and profitable client relationships for organizations. Construction o...

This study investigated whether three components of ethical management—awareness, operation, and practice—have a positive effect on corporate trust and relationship commitment in business-to-business (B2B) transactions. The study examined whether the...

With the emergence of social media, customer relationship management has undergone noticeable changes and gained a great deal of attention from researchers and practitioners in recent years. In this paper, we provide additional insights into how inte...

Notwithstanding the research attention given to the importance and capability of the student relationship management strategy in higher education sustainability, there is no any systematic framework for implementation. This research as one of the pre...

Supplier Relationship Management (SRM) plays an important role in the reduction of costs and the optimization of performance in industrial enterprises. Despite enormous investments in innovation, the health care sector has not experienced fundamental...

This paper experimentally investigates the relationship between an investor and a project manager. Project managers choose from a pool of projects, the success probabilities of which are uncertain. Investors can change projects, but also have to chan...

A company’s competitive advantage largely depends on the longevity and quality of its customer relationships, making it essential to understand which tools best support these interactions. In particular, identifying the factors that shape the i...

Background: To explain the link between household finances and the quality of the relationship between married or cohabitating partners and their life satisfaction, the Family Stress Model (FSM) was used and placed within the theoretical framework of...

Sustainable development integrates business, environmental, and social objectives into a unified effort to achieve a common goal. Sustainable customer relationship management (CRM) combines company strategy, customer-focused business processes, and c...

This study examines the collaborative impact of Customer Relationship Management (CRM) between shopping mall management and retailers on customer traffic. Through a multiple case study involving 30 interviews with managers from various traditional sh...

The current discussion about the brand is how to sustain it, and previous sustainable brand management studies consisting of an outside-in approach have been carried out. However, an inside-out approach that may help sustain the brand internally also...

This study aims at investigating the mediating role of sustainable dynamic capabilities in the effect of social customer relationship management on sustainable competitive advantage using data gathered from a convenience sample consisted of 243 manag...

This research explores opportunities for generative artificial intelligence (GenAI) in higher education constituent (customer) relationship management (CRM) to address the industry’s need for digital transformation driven by demographic shifts,...

This research aims to investigate how customer relationship management capabilities (CRMCs) improve customer engagement and innovation performance. Customer engagement is also tested as a mediator between CRM capabilities and innovation performance....

The software development industry or organizations increasingly emerging day by day have adopted global software development (GSD) practices due to the large significance of outsourcing. These industries face many challenges due to a lack of understa...

Food security is crucial to world peace. Economic development has posed a great threat to the protection of cultivated land. Considering 20 cities in the lower Yellow River (AALYR) as the study area, this study explored the spatial evolution of culti...

The welfare of recreational horses is an important issue. Horse owner attitudes towards horse ownership are likely to influence owner behaviour in terms of horse husbandry and management practices and human–horse interactions, which in turn are likel...

The current study aims to investigate ways through which the data on social customer relationship management (SCRM) enhance customer satisfaction (CS) as well as market effectiveness (ME) in the hotel industry. Moreover, it examines the mediator role...

COVID-19 has hit the hotel sector in a hitherto unknown way. This situation is producing a fundamental change in client behavior that makes crucial an adequate knowledge of their profile to overcome an uncertain environment. Customer Relationship Man...

Urban forests, as vital components of green infrastructure, provide essential ecosystem services (ESs) that support urban sustainability. However, rapid urban expansion and increased density threaten these forests, creating significant imbalances bet...

Customization of products or services is a strategy that the business sector has embraced to build a better relationship with the customers to cater to their individual needs and thus providing them a fulfilling experience. This whole process is know...

Customer Relationship Management (CRM) is a fundamental tool in the hospitality industry nowadays, which can be seen as a big-data scenario due to the large amount of recordings which are annually handled by managers. Data quality is crucial for the...

Soil respiration (Rs) is a widely monitored parameter in global forest management that results in activities that contribute to ecosystem functions. Rs can vary depending on different disturbance levels and ecosystem types as a result of changes in f...

Due to its significant relevance in outsourcing, the global software industry, such as enterprise software development organizations, accepted the implementation of global software development (GSD). Customers play a pivotal role in any industry, and...

Many municipal governments adopted 311 decades ago and have advocated access equality in citizens’ use of 311. However, the role of citizens in the development and usage of 311 remains limited. Channel choices have been discussed in various types of...

Customer relationship management (CRM) has become a critical strategy for higher education institutions (HEIs) to enhance student engagement, institutional efficiency, and digital transformation. Despite its growing adoption, the evolution of CRM res...

Nowadays, we can observe a growing number of investment projects in the construction industry and environmental engineering, as well as a growing interest in socially responsible projects aiming to contribute to sustainable development. Interorganiza...

Having a fruitful relationship with all levels of management can increase the likelihood of better opportunities within and outside the organization. In some environments, it is known that participation in strategic planning creates better overall co...

The present article proposes a complete framework for supply chain strategy (SCS) analysis that is adapted to the specific characteristics of the agrifood chain, thereby facilitating the management of the former. As a specific case of analysis, the h...

Forestry best management practices (BMPs) were developed to minimize water pollution from forestry operations by primarily addressing sediment and sediment transport, which is the leading source of pollution from silviculture. Implementation of water...

Customer relationship management (CRM) has become increasingly important as a result of the pressure organizations are under to remain competitive. CRM has been and is widely promoted as essential to a company’s ability to survive. According to...

This study used a multiscale analysis of relationships among the bitterling and mussel communities, lentic habitat structures with conditions and flooding frequency, and channel characteristics for application in ecological sediment management. From...

Effective tunnel construction and demolition (C&D) waste management is a critical issue in the context of sustainable development, and C&D waste management measures guided by 3R principles (Reduce, Reuse, and Recycle) comply with the circular...

In this study, we analyzed the effects of grazing on native and endemic plant diversity, as well as its relationship with pastoral value along a gradient of abiotic and biotic factors and types of land management in a mountainous area of central-east...

The widespread adoption and expansion of distance learning necessitates the consideration of issues related to learning passion, which is the strong desire of learners towards a specific activity of high value and meaning that enables the use of rele...

This paper presents a conceptual framework to operationalize flow–ecology relationships into decision-support systems of practical use to water-resource managers, who are commonly tasked with balancing multiple competing socioeconomic and environment...

This study delves into the assessment of the quality of social exchange relationships in the workplace, specifically focusing on leader–member exchange (LMX) and team–member exchange (TMX), to forecast employee Total Quality Management (T...