In the view of the current discussion on how to regulate the emerging InsurTech companies, if at all, the author attempts to demonstrate that rather than automatically introducing new regulation, the principle of proportionality can, in most cases, h...
The purpose of this study was to establish whether digital literacy and insurtech adoption influence insurance inclusion in Uganda. Principally, we sought to determine whether insurtech adoption mediates the nexus between digital literacy and insuran...
The emergence of InsurTech has significantly transformed the traditional insurance industry, leading to the development of a new ecosystem characterized by digital intermediation, strategic partnerships, and increasing interdependence among actors. T...
New technologies are integrating and deeply influencing people’s work and life, and have become a key factor leading the continuous innovation of the insurance industry. The application of InsurTech has attracted widespread attention in the ind...
This study aims to understand how InsurTech has developed in Korea. To achieve this, we collected InsurTech-related news articles published in the Korean media over the past eight years. Using a relatedness analysis based on the TopicRank algorithm,...
By employing the analytic hierarchy process (AHP), we investigated consumer demand and preferences for InsurTech technologies. A survey was conducted with 350 respondents, yielding 348 completed questionnaires and achieving a response rate of 99.4%....
After describing the main features of the Spanish companies belonging to the FinTech, InsurTech, and PropTech sectors, the main objective of this study is to analyze whether their B2B/B2C business models are related to the existence of sustainability...
Changing risk dynamics and the demand for more personalized, technology-driven services have spurred innovation in insurance through Insurtech, reshaping how insurance is supplied, purchased, and managed. This paper systematically reviews the impact...
The Special Issue “Insurtech, Proptech, and Fintech Environment: Sustainability, Global Trends and Opportunities” is focused on the InsurTech, PropTech, and FinTech environments [...]
Claims management is a complex process through which an insurance company or responsible entity addresses and handles compensation requests from policyholders who have suffered damage or losses. This process entails several stages, including the noti...
The concept of insurance was found several centuries before Christ. Correspondingly, Chinese and Babylonian traders practiced moving or dispensing risks in the second and third millennia BC. Nowadays, insurance is the backbone of the economy. The rec...
One essential component of insurance technology (Insurtech) is peer-to-peer (P2P) insurance, which represents a transformative shift from conventional insurance to digital platforms by fostering community-based risk sharing. This study contributes to...
As part of the Fourth Industrial Revolution (4IR), blockchain, fintech (financial technology), and insurtech (insurance technology) are some innovations that have been rolled out in the financial landscape and have captured the imaginations of policy...
Over the past few decades, drastic advances in technology have forced insurers to seek transformation in order to survive in a changing environment. Along with the outbreak of COVID-19, online insurance has become a much-needed distribution channel f...
7 July 2023
Conversational robots powered by artificial intelligence (AI) are intensively implemented in the insurance industry. This paper aims to determine the current level of acceptance among consumers regarding the use of conversational robots for interacti...
Financial technology (Fintech) and sustainability are two of the main drivers in the transformation of many organizations. New innovative technologies create new services for consumers. The focus on sustainability is a necessary reaction to the many...
The financial services industry is currently undergoing a major transformation, with digitization and sustainability being the core drivers. While both concepts have been researched in recent years, their intersection, often conceived as “green...
The insurance industry is under increasing pressure to undergo digital transformation as global markets, customer demands, and regulatory requirements evolve. Despite this growing importance, the sector continues to face persistent obstacles that hin...
The use of personalization mechanisms should allow the insurance distributor to reduce exploration costs and adjust the offered insurance product to the needs, features, and situation of each individual client. This study seeks to examine how liabili...
This article assesses the opportunities and challenges for different categories of FinTechs in the SAARC and ASEAN regions. We consider the global financial inclusion data released by the World Bank and map the responses to gain insights into the opp...
We propose an Explainable AI model that can be employed in order to explain why a customer buys or abandons a non-life insurance coverage. The method consists in applying similarity clustering to the Shapley values that were obtained from a highly ac...
Today most insurance is sold by over a million brokers and independent agents acting as intermediaries between the insurance companies and their customers. Digitalization and changing customer behavior have fostered the development of insurtech busin...
The study presents the economic, managerial, and societal perspectives on corporate social responsibility (CSR) as a basis for adding value to enterprises. It investigates the interplay between the digitalisation of activities and the management of B...
Claim management is a critical process for insurance companies, requiring fairness, transparency, and efficiency to maintain policyholder trust and minimize financial impact. In our previous work, we introduced Insoore AI, an insurtech solution lever...
This study sought to examine the evolution of financial technology (FinTech) and its huge influence on traditional financial systems, with particular attention to InsurTech, regulatory technology, robo-advisory services, and advertising technology. F...
The rapid advancement of artificial intelligence (AI) has introduced unprecedented opportunities and challenges, necessitating a robust ethical and regulatory framework to guide its development. This study reviews key ethical concerns such as algorit...