Digital banking has become part of everyday life in Aotearoa–New Zealand, offering convenience but also raising questions of trust, security, and long-term commitment. This study examines how service quality, security and privacy, user experien...
Drawing upon the psychology of sustainability, effective organizations can create a sense of belongingness for people, and successfully facilitate growth and development activities for both individuals as well as the organization itself. Extending th...
This study explores the factors driving employees’ sustainability-switching behaviors (SSBs) by integrating the Push, Pull, and Mooring (PPM) model with the Theory of Reasoned Action (TRA). A quantitative, cross-sectional survey was conducted w...
The hotel industry experienced substantial economic losses during the COVID-19 pandemic, and it is only recently that there has been a return to normal. In order to recover those losses, hotel managers are taking competitive actions focused on custom...
An absence of trust among partners can magnify the risk in a complex project by increasing behavioural uncertainty. Partnership trust can effectively substitute for control, reducing variability of outcomes and increasing value-adding strategic colla...
This study investigated whether three components of ethical management—awareness, operation, and practice—have a positive effect on corporate trust and relationship commitment in business-to-business (B2B) transactions. The study examined whether the...
This study focuses on three important shared values—trust, openness, and commitment—and examines the impact of these values on project performance and outcomes, specifically for science and innovation research projects. To this end, 12 in-depth inter...
The authors of this study aimed to evaluate the links between corporate social responsibility (CSR) activities, trust, identification, and commitment to measure the impact of consumer perceptions of CSR initiatives on these three marketing outcomes (...
Cyber security is supportive of robotic service provision, the objective of which is to help marketers achieve their aim of providing a high level of service. Marketers need to be aware of cyber security issues and adhere to established cyber securit...
The innovative behavior of employees is the micro-foundation of enterprise innovation. The objective of this study was to assess the role of gender differences in the effect of interpersonal trust on employee innovation and the mediating roles of org...
Nursing retention is a major challenge globally. Ongoing workforce instability across countries underscores the need to understand the factors influencing turnover and nursing retention. Trust is a crucial element in managing workplace relationships...
The successes of the digital market depend on customers’ intentions to purchase and reuse products or services. Previous studies have extensively discussed customer shopping value and customer learning, but most studies have analyzed the influencing...
Loyalty is one of the greatest intangible assets that any organization can possess and improving client loyalty is a primary marketing goal that can have a significant financial impact on any business. This quantitative study examined the mediating r...
Collegiate sports serve as a powerful platform for advancing youth development and social engagement, contributing not only to athletic growth but also to personal development, teamwork, and social justice among student-athletes. This study explores...
Leadership, organizational culture, and their effects on employee attitudes are key focuses in organizational behavior studies. In this research, there were two main aims: first, to explore how organizational trust influences the relationship between...
Although communication quality is widely recognized as a catalyst for workplace innovation, existing research seldom integrates communication quality, trust in leadership, and organizational commitment within a single explanatory framework, particula...
There is an increasing interest in the use of intelligent virtual agents (IVAs) to work in teams with humans. To achieve successful outcomes for these heterogeneous teams, many of the aspects found in successful human teams will need to be supported....
The present study examines the mediating role of affective and cognitive trust, and the moderating role of continuous commitment on participative leadership and organizational citizenship behavior (OCB) relationships. Four hundred employees were recr...
1 March 2022
This research examines the direct influence of sexual harassment by superiors on subordinates’ young female trust in their superiors. The research also examines the mediating role of trust in the relationship between sexual harassment and conti...
This study aimed to analyze the relationship between deans and directors of Korean universities on the organizational commitment of university professors, and the mediating effects of organizational culture and organizational trust. A survey was cond...
Vietnam tourism experienced impressive growth from 2008–2019, but it has weakened due to the impact of the pandemic up to the present. So, what should the travel companies and their partners do to overcome the crisis caused by the COVID-19 pandemic?...
To achieve sustainable growth and ensure competitive advantage in response to rapidly changing industries, companies have recently focused on creating new values based on innovative organizational composition and various personnel management systems....
Human resource management system (HRMS) is an organizational instrument that sends organizational messages to employees. If we consider that HRMS can be an indicator of organization’s involvement towards employees’ it is relevant to under...
30 May 2022
The purpose of this study was to investigate the influence of corporate social responsibility (CSR) on an employee’s negative behavior, in addition to its intermediating mechanism (i.e., mediators and moderator) in the relationship. This paper...
Leadership and organizational trust have become increasingly important in sport organizations. This study investigated the separate effects of inclusive leadership and autocratic leadership on organizational trust and the moderating role of sport inv...
Trust in “green” practices emerges as a crucial determinant in consumer decision-making, reflecting the value placed on a hotel’s sustainability endeavors. This study investigates the factors influencing trust in green hotels by ana...
This paper contributes to the existing but scarce literature on customer-centric sustainability and measures consumers’ perceptions of fast-fashion brands regarding economic, environmental, and social sustainability. Furthermore, it aims to tes...
20 September 2025
Marital relationship quality significantly influences health outcomes, but validated measurement tools for South Asian populations remain limited. To validate scales measuring trust, commitment, and satisfaction as key components of marital relations...
This study aims to analyze, through structural equation modelling, the interaction between the variables of congruence, trust, commitment, satisfaction and word of mouth (WOM) in the context of a virtual sporting event, determining the significant re...
The aim of this research is to test the psychometric properties and relationships of a model where, from brand congruence of a sport event, trust and commitment to it can be generated, influencing future behavior of participants and resulting in a hi...
Lack of sustainability in ethical behavior is one of the principal reasons for unsustainable outcomes. The present study observes how sustainability in ethical leadership affects employee outcomes like trust, effective commitments, and organizational...
As research stresses the relevance of sustainability orientation and the necessity of viewing it as a key source of organizations’ competitive advantage, interest in it from a number of academic fields is growing and gaining ground. Furthermore...
This study aims to examine the impact of ESG management activities (independent variable) on organizational trust and organizational commitment (mediating variables), as well as organizational performance (dependent variable), among members of large...
Based on the trust/commitment theory and the customer-based brand equity theory, this study aims to ascertain which of the brand equity drivers of A. Le Coq beer have an impact on attachment and its overall brand equity in the Estonian brewery market...
This study explores how COVID-19-induced stress (CID) influences organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations. A total of 427 tourism affiliated employees in South Korea participated in...
Although most American eat at a fast-food restaurant 1 to 3 times a week, they would realize that fast food consumption is highly associated with chronic diseases and generates negative impacts on their health. As fast-food consumers become more heal...
This study investigates how leadership, more precisely leader–member exchange (LMX), affects innovative behavior through an innovative climate as well as, indirectly, through organizational commitment and internal trust. A total of 1114 samples...
In the context of sports fitness centers, understanding the relationship between service quality and customer experience is crucial for enhancing customer loyalty and building long-term relationships. This study aims to explore the impact of service...
2 May 2022
In today’s world, the higher education system represents a means of developing the national and global economy by providing individual and collective benefits. Student loyalty is a critical measure in the success of higher education institution...
There are calls in the extant literature for further exploration into the factors influencing customer satisfaction in industrial vending solutions (IVS), a distinct vendor-managed inventory method. This study delves into these factors, identifying p...
Committed Business-to-Business (B2B) relationships are linked to sustainable business partnerships and greater profitability. As competition increases, suppliers must seek to differentiate by shifting the focus of their offerings from the product to...
This research presents a new perspective of social exchange to explain the employee responses to corporate social responsibility (CSR) activities of their organizations. In particular, the current study aims to explore the social exchange based media...
We study the evolution of strategic psychological capabilities in a population of interacting agents. Specifically, we consider agents which are either blind or with mindsight, and either transparent or opaque. An agent with mindsight can observe the...
Relationship marketing is a concept that focuses not only on increasing the volume of relationship transactions, but also on improving consumer perception. Therefore, this research aimed to evaluate the influence of relationship marketing dimensions...
Purpose: The impact of ethical leadership on employee emotional exhaustion has been extensively analyzed. However, the impact of a leader’s moral intensity on an employee’s emotional state has gone largely unnoticed. This research demonst...
Thriving at work refers to a psychological experience of learning (cognitive dimension) and vitality (affective dimension) to the workplace. Based on the Social Exchange Theory and the Socially Embedded Model of thriving, the purpose of this research...
The pandemic has triggered, on one hand, a wave of employee disloyalty in the form of quitting from non-functioning companies and choosing those seeking employees, and on the other hand, reinforcing their relationships with those companies that made...
This study explores how digital and traditional marketing tools influence higher education students’ career decision-making, satisfaction, and career commitment during students’ educational trajectories in Iraq’s rapidly expanding u...
Sports federations are non-profit organizations that compete for members and resources. These organizations are obliged to cooperate on the environment, nature conservation, and sustainability together with other public bodies. Given this situation a...
This two-stage sequential mixed-methods study explores the contextual configuration of perceived high-performance work systems (HPWSs) and its association with psychological empowerment (PE), trust in immediate managers (ET), affective commitment (AC...
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