Behav. Sci. 2025, 15(5), 696; https://doi.org/10.3390/bs15050696 (registering DOI) - 17 May 2025
Abstract
The accelerated advancement of artificial intelligence (AI) has positioned it as a novel colleague. However, as employees collaborate with AI colleagues in daily work, their communication and interaction with human colleagues may decrease. This may result in feelings of loneliness and a potential
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The accelerated advancement of artificial intelligence (AI) has positioned it as a novel colleague. However, as employees collaborate with AI colleagues in daily work, their communication and interaction with human colleagues may decrease. This may result in feelings of loneliness and a potential reduction in emotional resources, potentially leading to counterproductive work behavior (CWB). Drawing from the conservation of resources (COR) theory, we hypothesize that employee–AI collaboration may amplify employees’ CWB due to loneliness and emotional fatigue. The potential mitigating effects of leader emotional support on these outcomes are also considered. To test these hypotheses, a 2 × 2 vignette experiment (N = 167) was conducted. The results demonstrate that employee–AI collaboration exerts a substantial positive influence on loneliness. Loneliness further increases employees’ emotional fatigue, which in turn increases CWB. Leader emotional support—the care and motivation demonstrated by leaders has been identified as a key factor in reducing loneliness. This research contributes to the extant literature on employee–AI collaboration and CWB, and expands the application scope of COR. Practical implications arise for managers, who are encouraged to consider the impact of employee–AI collaboration on interpersonal interaction and to address employees’ emotional needs in a timely manner.
Full article
(This article belongs to the Special Issue Employee Behavior on Digital-AI Transformation)
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