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Journal of Theoretical and Applied Electronic Commerce Research, Volume 18, Issue 1

March 2023 - 38 articles

Cover Story: Internet and digital technologies have changed retailing over the last few decades, leading to the emergence of multi-channel and omnichannel retail. Unlike traditional brick-and-mortar stores or pure players, multi-channel retailers can leverage consumer satisfaction through the interplay between offline and online behaviors and the provision of excellent servicescapes in both environments. Additionally, customers now expect every channel to have at least the same level of service. However, the integrated study of online and offline servicescapes remains unexplored. This study addresses this gap and investigates the effect of the dimensions of the online and offline servicescapes of multi-channel Indonesian retailers from three different industries on customer satisfaction and repurchase intention. View this paper
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Articles (38)

  • Article
  • Open Access
6 Citations
4,549 Views
21 Pages

In the two-sided market for online streaming content, the platform’s co-opetitive strategy has been wildly discussed, where the platforms cooperate in sharing the broadcasting right of content and meanwhile compete for both subscribers and adve...

  • Article
  • Open Access
27 Citations
6,926 Views
19 Pages

The Growth of Social Commerce: How It Is Affected by Users’ Privacy Concerns

  • Ibrahim Mutambik,
  • John Lee,
  • Abdullah Almuqrin,
  • Justin Zuopeng Zhang and
  • Abdullah Homadi

Over recent years, social commerce has evolved into a powerful segment of e-commerce, creating new opportunities for brands of all types and sizes. However, if social commerce is to continue to grow and deliver the many benefits it promises, it must...

  • Article
  • Open Access
2 Citations
3,855 Views
19 Pages

In e-commerce, retailers often use return shipping insurance (RSI) to solve consumer returns, leading to a high return rate. To reduce this negative effect, we consider restricting rights to restrict consumers from obtaining RSI or buying products. W...

  • Article
  • Open Access
7 Citations
6,493 Views
17 Pages

Second-hand trading platforms are helpful to the recycling of resources. It is important to accelerate the construction of second-hand trading platforms and improve people’s willingness to buy second-hand goods. However, due to the uncertainty...

  • Article
  • Open Access
3 Citations
3,311 Views
21 Pages

Blogs remain a popular and reliable form of online communication. As the number of dining blogs continues to rise, competition is increasingly fierce. Thus, it is important to not only draw the attention of users but to also secure followers. To incr...

  • Editorial
  • Open Access
28 Citations
22,046 Views
12 Pages

Multichannel and omnichannel strategies have become a critical aspect of retailing. In this study, we present an overview of multichannel and omnichannel retail and discuss its applications in the future of retail. To do so, we explore the different...

  • Article
  • Open Access
5 Citations
4,238 Views
22 Pages

Mobile commerce has changed the decision environment for users who intend to reserve a preferred hotel. This study aims to investigate the factors that affect the dynamic click-through decision (CTD) in mobile online travel agency (OTA) search engine...

  • Article
  • Open Access
1 Citations
3,561 Views
19 Pages

Prior research suggests that consumers may find prematurely written online information trivial, nondiagnostic, and most likely to be neglected. This article examines the effects of impulsive posting caused by the incentive algorithm of e-commerce on...

  • Article
  • Open Access
14 Citations
5,588 Views
18 Pages

The purpose of this paper is to assess the impact of the COVID-19 pandemic on rural e-customers’ preferences in terms of last mile delivery and products purchased via the Internet. This paper is based on the theory of last mile delivery (with a...

  • Article
  • Open Access
31 Citations
17,582 Views
26 Pages

Providing the right products, at the right place and time, according to their customer’s preferences, is a problem-seeking solution, especially for companies operating in the retail industry. This study presents an integrated product RS that co...

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J. Theor. Appl. Electron. Commer. Res. - ISSN 0718-1876